The Big Horse Shop Ltd Reviews 

436
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and note that the items are exceptionally well-made, fitting securely and comfortably on larger horses. Many people enthusiastically highlight that the brand provides a wonderful overall fit around the chest and neck, successfully exceeding their expectations. Some reviewers were not happy with the sizing, mentioning that certain items felt a bit too snug, short, or restrictive for their specific animals. A few consumers also noted occasional practical issues such as heavy fabric weights, moisture leaking through, or minor durability concerns with specific products.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting excellent quality and a great fit for larger... See more

Quality

People report positive experiences with quality, highlighting that the products are exceptionally well made... See more

Delivery service

Clients share satisfaction regarding the delivery service, noting consistently quick and prompt arrivals.... See more

Service

Users describe positive interactions with service, highlighting great communication and prompt delivery.... See more

Order

Consumers express satisfaction with the order process, noting that the website is easy to navigate and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fly related emergency for my cob x warmblood and this rug arrived really quickly and is the only brand I have found that doesn't become tight around the neck line when their head is down and a... See more

Company replied

Rated 5 out of 5 stars

Horse loves it and i do too as its keeping the flies off his head and around his eyes. The Quality is amazing, Delivery service was fast and efficient and the overall service was brilliant too highly... See more

Company replied

Rated 5 out of 5 stars

As usual the hoods are extremely well made and designed, they fit perfectly to any of the rugs that I have purchased from The Big Horse Shop Ltd. Now I have the colour match to the rugs and use the o... See more

Company replied

Rated 5 out of 5 stars

Another rug from the Big horse shop Ltd. I have been making them my only place to dress my horses. They are always very high quality and fit my big girls perfectly all the places they need more room c... See more

Company replied


Company details

  1. Equestrian Store
  2. Activewear Store
  3. Clothing Store
  4. Horseback Riding Service
  5. Manufacturer
  6. Sportwear Manufacturer

Written by the company

The Original Heavy Horsewear Brand, providing a wide range of heavy horse rugs designed by heavy horse owners. Our heavy horse rug range is designed specifically to accommodate the broader chest, shoulders and apple bottom of heavy horses, ponies and native breeds. Our heavy horse rugs sizes start from 5'9 - 7'6. Shop our heavy horse turnout rugs, heavy horse stable rugs, heavy horse fly rugs, heavy horse cooler rugs and heavy horse accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

436 reviews

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4.9

All reviews

(436)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick service and delivery and great…

Quick service and delivery and great product. Really helpful information on the website to enable the right choice to be made.

September 2, 2024
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Reply from The Big Horse Shop Ltd

Thanks Jacqueline for taking the time to leave us a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

FAB IDEA

I find it difficult to find items for my shire!! Thank god for the big horse shop, shall forever return for my big horse items, thanks guys for a brilliant service

August 2, 2024
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Reply from The Big Horse Shop Ltd

Thanks Kelly for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products

July 30, 2024
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Reply from The Big Horse Shop Ltd

Thanks Mel for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

Life saver

This was the only place I could find overreach boots big enough for my gentle giant's huge feet 🥰

July 29, 2024
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Reply from The Big Horse Shop Ltd

Thanks Jacquline for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

excellent

Easy to order, arrived quickly and good quality. Thanks

July 3, 2024
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Reply from The Big Horse Shop Ltd

Thanks Jacky for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

Was recommended big horse shop rugs…

Was recommended big horse shop rugs from a friend and I’m so pleased I gave them ago. Customer service team are incredibly helpful answering all my questions, and their sizing recommendations were bob on! Wouldn’t buy from anywhere else, super quick delivery and the quality is outstanding. Thank you so much!

June 22, 2024
Unprompted review
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Reply from The Big Horse Shop Ltd

Thanks Emily for taking the time to leave such a wonderful review, we really appreciate your continued support!

Rated 5 out of 5 stars

My 16hh Irish Draught has the Epic…

My 16hh Irish Draught has the Epic Classic Dri-Fly Rug Broad Fit. It fits perfectly and is well made.
I did a pre order and it came very promptly.

May 31, 2024
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Reply from The Big Horse Shop Ltd

Thanks Ruth for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

It actually fits!!!!!

Easy to order and great to find a good fitting fly mask for the gentle giants.

June 3, 2024
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Reply from The Big Horse Shop Ltd

Thanks Georgie for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

Great rugs that really fit my…

Great rugs that really fit my heavyweight cob well. A lovely company to deal with.

May 31, 2024
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Reply from The Big Horse Shop Ltd

Thanks Amber for taking the time to leave such a wonderful review, we really appreciate your continued support!

Rated 5 out of 5 stars

Top quality and speedy postage

Extremely quick postage, top quality rug. Adding to my horse's wardrobe, he only wears these rugs now.

April 30, 2024
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Reply from The Big Horse Shop Ltd

Thanks Lucinda for taking the time to leave a wonderful review, we really appreciate your continued support!

Rated 5 out of 5 stars

Genuine ""horse people"" who show…

Genuine ""horse people"" who show understanding.
Great service, excellent quality of rugs, we don't look anywhere else now when we need a new rug.

May 7, 2024
Unprompted review
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Reply from The Big Horse Shop Ltd

Thanks James for taking the time to leave a great review, we really appreciate your continued support!

Rated 2 out of 5 stars

Good quality product...a shame about…

Good quality product...a shame about the returns policy. I bought a 6' sweet itch rug (broad fit) for my 14.1 hh Irish cob. The rug was too small so exchanged successfully for 6'3...this meant me paying for return of the product and paying again for forwarding the exchange, which I was happy to do. The 6'3 fitted, except the straps around the belly where not long enough. I phoned Epic Equestrian to ask if this is a comment often made, as I was puzzled the belly straps would not fit around my relatively small pony (in height not stature!). They said this had been brought to their attention, and that the new stock, not yet being despatched, was being made with longer straps. For me to try this revised edition, would mean paying for return of unsuitable 6'3 and again paying postage for revised design rug (which still may not fit), when available in a few weeks time. It then transpired that EXCHANGED GOODS CANNOT BE REFUNDED even if returned within the 14 day time limit of delivery stated, so I have decided to take to a local saddlery to have straps replaced. It was explained this is in their terms and conditions, but I have never come across this before. The moral of the story is, return and get a refund for any item that is not the correct size...do not exchange because if it still does not fit, you are stuck with it.

May 10, 2024
Unprompted review
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Reply from The Big Horse Shop Ltd

Hi Bridgette,

Thanks for taking the time to leave us a review.

Unfortunately we have no control over the couriers cost, this is out of our hands, although we do heavily subsidise this for our customers even when exchanging. Unlike some other companies we do not hide the courier costs within our products we try our best to keep our prices as competitive as possible.

We try our best to be as transparent as possible with our customers by explaining our returns policy on our website under our returns and exchange page, our FAQs page and our terms and conditions page.

We do ask before completing your order, 'have you read and agreed with our refund policy and terms and conditions' by ticking this box and completing your order you have confirmed you understood our policy and agree with it.

If you do ever need help with sizing, we do recommend getting in touch as we are more than happy to offer advice, and this can sometimes avoid the need for exchanging for a different size.

Kind regards,

Gemma

Rated 5 out of 5 stars

Its so wonderfull that I can buy…

Its so wonderfull that I can buy Clothes for Shire Horses that works ! Everythings great, sometimes there are a little bit to long, but its ok. we will order again at any time, best regards Ingrid Böhm

April 29, 2024
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Reply from The Big Horse Shop Ltd

Thanks Ingrid for taking the time to leave a wonderful review, we really appreciate your continued support!

Rated 5 out of 5 stars

Love the big horse shop

Love the big horse shop, great fitting rugs and accessories. Absolutely brilliant service and top marks on delivery.

May 2, 2024
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Reply from The Big Horse Shop Ltd

Thanks Tracey for taking the time to leave a great review, we really appreciate your continued support!

Rated 5 out of 5 stars

I have bought several items from The…

I have bought several items from The Big Horse Shop. Purchased a lovely, good quality headcollar and lead rope that can be fastened on both sides with strap or clip fastening. Also have a number of their rugs and they are brilliant.

Thank you

Would recommend!

April 22, 2024
Unprompted review
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Reply from The Big Horse Shop Ltd

Thanks Francesca for taking the time to leave such a wonderful review, we really appreciate your continued support!

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