Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... See more
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See what reviewers are saying
The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... See more
After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... See more
Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... See more
1.7
Bad
251 reviews
Hasn’t replied to negative reviews
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can't fault you
can't fault you, speedy delivery and got exactly what I ordered
May 16, 2019
Unprompted review
very efficient and helpful
May 14, 2019
Unprompted review
All good and met expectation
All good, product and service met expectation, back on the road cycling again.
May 3, 2019
Unprompted review
Always a pleasure buying from here
Always a pleasure buying from here, you get what you want and in good time
April 17, 2019
Unprompted review
Giordana target bib shorts
Great quality ordered a large size but these only just fit
Maybe I should have ordered XL all my other bib shorts are a large and fit well so I though it would be ok
March 3, 2019
Unprompted review
I bought rudyproject sunglusses.
I bought rudyproject sunglusses.
It came on time to my address. I follow it all the way.
Thank you
Lior
February 18, 2019
Unprompted review
Kept me in the loop every step of the…
Kept me in the loop every step of the way. Even phoned me to make sure someone would be home to receive the wheel on the delivery day. Highly recommended thank you.
February 12, 2019
Unprompted review
Good service with prompt delivery....
February 11, 2019
Unprompted review
Great product and service (go a size larger than normal on the shorts though!)
Product ordered came up too small, but Thebikerooms provided a super easy and quick return and exchange, and the new size shorts are awesome!
February 5, 2019
Unprompted review
Fast delivery and a great price
Fast delivery and a great price. I will definitely use again
February 3, 2019
Unprompted review
Ordered gloves for a gift
Ordered gloves for a gift. Goods received very quickly, all in good order and product very good
January 11, 2019
Unprompted review
My problem is notwithstanding the…
My problem is notwithstanding the service, rather who are thebikerooms?(tbr)
I wanted to order an extra item recently and contacted the number I thought was tar, i.e. the Swindon shop I've dealt with in the past.
I'm told that this is now Pinarello UK, with no connection to tbr. This is odd as tar appear to be part of Yellow, who import Pinarellos into the UK.
What is also confusing is the emails I get from tar quote the number I tried to the Swindon shop.
Confused!?!
January 9, 2019
Unprompted review
Reply from Thebikerooms
Hi Alan,
I’m very sorry for the confusion.
The Bike Rooms stores in Swindon, Manchester and London were recently taken over by Pinarello and are now part of Cicli Pinarello (UK) Limited, which is a subsidiary of Pinarello Italy.
We are in the process of re-branding our stores. London is complete, Manchester is undergoing changes now with Swindon soon to follow. We are also in the process of changing the email addresses of all staff within the stores.
Yellow Ltd & The Bike Rooms website are no longer associated with Pinarello.
If you wish to contact the stores the phone numbers remain the same.
Kind Regards,
Margaret Herety
Retail Sales Co-ordinator
Cicli Pinarello (UK) Limited
Wow! Thanks!
I ordered a pair of last season's shorts at a heavy discount. They ran out of stock and sent me a pair of this season's shorts with the same discount and a nice little note to explain.Wow! Thanks guys!
August 18, 2018
Unprompted review
A Frustrating & Unhappy Experience
After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be told that The Bike Rooms werbeing bought by Pinarello and all deliveries were delayed. After a further two weeks I still had not heard anything and rang the store. I was then told that the frame was on a delivery due later that week. The following week I received an email saying that the frame wasn’t on the delivery. There was no explanation and no promised delivery date. I sent a reply and have not had an answer in nearly a week. An extremely frustrating experience given the lack of communication and definite information.
May 4, 2018
Unprompted review
Online experience better than in-store.
Online experience better than in-store.
Quick and efficient matching Assos outlet on pricing.
Bonka gloves fantastic at half retail price.
December 20, 2017
Unprompted review
Quick delivery and great brands
Quick delivery and great brands. Excellent quality gear too. Thanks
December 18, 2017
Unprompted review
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