Thebikerooms Reviews 251

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... See more

Rated 3 out of 5 stars

The bike I ordered was built the day I collected it and the set-up of the gears meant I didn't get the sprockets at each end of the cassette. It seemed that although I ordered the bike on the Saturday... See more

Rated 1 out of 5 stars

After an initially good experience at the Manchester branch I ordered a Dogma K10DSS in October with a delivery date of March. At the end of March having not heard anything I chased delivery to be tol... See more

Rated 1 out of 5 stars

Order sent from Cape Town South Africa for delivery at hotel in London where I was staying. Order not received and on telephonic follow up I was told the order was on hold as possible fraud! The money... See more

1.7

Bad

TrustScore 1.5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Item not refunded

I did not receive the item. The company are aware that the item was not received and the company refused to refund me. I will not purchase anything from them in future.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Top bike shop

Super fast post, great price, top kit, and fast refunds and no quibbles when you need them.

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

Recommended Cycle Store

Been happy with the service offered whenever I've used the Bike Rooms - efficient service and will continue to use in the future.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Easy shopping experience

For a small thing very efficient service delivered in 3 days of ordering will definitely look again for items on their website

September 19, 2019
Unprompted review
Rated 3 out of 5 stars

Could not get in touch

Could not get in touch with them. no phone number - it's an old number that takes you to the shop they used to own.
i wanted to return my purchase before we went on holiday.
It took too long for them to get back to me.
my holiday was 35 days
Therefore i can no longer return as it is longer than their refund allowance period.
other than that - product arrived quickly, unfortunately i'm stuck with it now

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

Great gear

Great gear, love the Giordana cycling clothes. Great service from the BikeRooms

June 24, 2019
Unprompted review
Rated 5 out of 5 stars

2nd time ordering from BikeRooms

2nd time ordering from BikeRooms. Needed a Dogma 65.1 headset and couldn't find it anywhere else. Recently ordered a Rudy Project helmet too. Both times very pleased with service and delivery time. Products top quality too. Trustworthy.

June 15, 2019
Unprompted review

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