The Black Tux Reviews 

1,397
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

My fitter told me to order pants a size smaller because they fit large and there are side adjusters. When the pants came, they had no size adjusters and fit true to size. I tried ordering a size lar... See more

Rated 1 out of 5 stars

I cannot begin to tell people how awful this experience was with this company. Not only were they very difficult to get help during the fitting process. When my suit came in the leg length hem was ter... See more

Rated 5 out of 5 stars

Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is in... See more

Rated 5 out of 5 stars

Overall top notch experience. Fitting at local Nordstrom’s was very easy, pleasant staff. Tux arrived at home via mail, fit perfectly. And very easy to return in provided box with label. We rente... See more

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Company details

  1. Men's Clothing Store
  2. Clothing Store

Information provided by various external sources

The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.


Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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2.8

All reviews

(1,397)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Tux looked great and I received a lot of Compliments

Tux looked great and I received a lot of compliments. The jacket initially did not fit (too small). But it was super easy to hop on their website and select a more appropriate sized jacket, with great guidance along the way from Black Tux website. The new jacket arrived very quickly in time for my event (within 3 days of ordering a replacement).

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Easy process with smaller sizes needed

Great company. Rented a tux for my son for prom. The first set was way too big, so they promptly sent the next size down of jacket and pants. The shoes appeared to be brand new. So easy to deal with for a working Mom with zero time to go and try on tuxes at a brick and mortar. My son got tons of compliments on the tux. It looked so elegant compared to the bridal shop rentals.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service all the way including…

Excellent service all the way including salespeople, personnel for taking measurements, available choices, options and fitting. Also, very good delivery options to your home and drop off at ups. The tux arrived well ahead of schedule with everything properly packed etc.

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Solid

I recently decided to use The Black Tux for 2 weddings I had very close to one another. I really wanted a unique look and fabric and they had just what I was looking for: Ocean Velvet.

Before securing the rental I decided to do the At Home try on to make sure the fit would work well. I was a little disappointed that I couldn't try on the exact tux I was renting but at the end of the day it didn't matter. I was sent the tux VERY early and had it for almost 2 weeks before the event which was really nice. The tux looked great but the pants had some damage that I wasn't okay with, so I reached out and they immediately sent me a replacement pair at no charge. At the event I received compliments all night long on my tux and was overall extremely satisfied with the whole experience.

I even tried a last minute rental for another wedding 2 weeks later and got the tux early again! Everything worked out perfectly and you've made a lifetime customer out of me.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

3rd Time W/Black Tux, No Issues

This is the 3rd time I've used Black Tux but the first time for my wedding. Every time I've used them, it's been super easy and the tux is always great. If something doesn't fit, they make sure you get a replacement asap. I highly recommend getting fitted at Nordstrom, but many of my groomsmen measured themselves. Also, several of them liked their tux so much that they wanted to buy it.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Good Stuff

I really enjoyed the service that was provided by The Black Tux. Obviously the tux was very good as well, no rips tears or scuffs.

Thank you!

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with The Black Tux for my wedding.

I had a great experience with The Black Tux for my wedding. I initially ordered a full suit and the pants were too small, so I requested an exchange and the experience was easy and quick. I received my replacement pants in the same week and the return for the original pair was super simple. Would definitely recommend The Black Tux for wedding and other formal events.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Convenience and style

We used black tux for our wedding years ago and my husbands sizes and choices were still saved—made it very easy to get one fairly last minute for a formal function!

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and stylish!

I had a really great experience with Black Tux. We organized the rentals for a wedding that I was a groomsman in. My suit arrived on time and was fully in accordance with what was promised. The suit fit well and was stylish. While there’s a tight window to send items back or get alternations made, I didn’t have to use those services. The return process was very easy as well.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Tux was immaculate

Tux was immaculate. Love the studs and cuff links. While I needed a larger jacket, it cam and fit well.

Shoes were perfect

The tie was a challenge and I defaulted to a clip on.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Always great service

I have used them to be a groomsmen in 2 weddings and both times they were amazing. Attire comes on time and if you need a replacement they are super quick to get one to you. I will continue to use them if I’m in any other weddings in the future.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

STELLAR humans, beautiful tuxes

Everyone we interacted with at The Black Tux was genuine, kind, and stopped at NOTHING to get us our tux on time. We ordered extremely last minute (not recommended but this was our circumstance) and the team worked hard to consult the warehouse, update me on the tracking, and get the suit next day AIR EARLY shipped to us. We were able to enjoy our best friend’s wedding (also named Pat like The Black Tux’s origin story) and look great doing it. Thank you so much to Lily, Stephanie, and the entire team for your great customer service.

April 5, 2024
Unprompted review
Rated 2 out of 5 stars

They're very convenient, BUT

They're very convenient, but the quality is poor.

Bought an entire tuxedo. They had only like 3 styles, and only some color selections. I also bought a belt, but wasn't warned that a belt would not be needed as the tuxedo pants are adjustable. During the fitting no one warned me that the clothing would have a tag on it that invalidates returning if the tag is taken off. None of the e-mails warned that either. Only the tag itself that isn't removable unless you cut it off. So you'll have to try on the outfit with a bunch of tags hanging out.

The adjustable pants that I mentioned earlier, well the waist adjustment broke. I had to use pliers to bend the metal back into place. Quality was shoddy.

The shoes selection is poor. The shoes are not comfortable. Pick shoes from somewhere else.

I wanted a vest, but they had none available for purchase.

They were very convenient, so I know a lot of men out there just want convenience. So if you want something done quick and on time, they will have it done. However, if you're gearing up for your big day, you can find better quality elsewhere.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Black Tux delivered!

Black Tux was great to use. Communication with customer service was great. Quality and fit of suit was on point. If I had to change one thing would be for the black tux to make some items optional and not have to call customer service. I added shoes as part of the suit but many of my groomsman already have black shoes so they would have to call customer service. Would have been great to be able to unselect the option at checkout. All else was great. Would use again to purchase personal suits.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

I made a mistake with my event date…

I made a mistake with my event date when i ordered my tux. I put the wrong month done for my event. I realized it after the tux was being shipped. At 1 am I sent an email to customer service. By the time I woke up the next morning, the order was stopped and the rep made sure the tux was delivered on the correct date. Thank You for your fantastic customer service.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

This company was fantastic

This company was fantastic! I missed and ordered the wrong size coat. I let them know and they expedited me the new size in time for my wedding, and I looked great.

March 14, 2024
Unprompted review

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