Order from these guys a couple of times now and have had nothing but excellent service from them. Items are dispatched quickly and always very well packaged and protected. Very highly rated, hence... See more
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See what reviewers are saying
Great hosting for a Prerelease event! Always great atmosphere, a feeling of safety and inclusiveness. From excellent selection of products to a wholesome rent-a-game style sit in experience to grab... See more
Fantastic little shop run by people who've been in the business a while and a pleasure to know for a chunk of that. Great prices on lots of stuff, including some of the quirkier stuff you don't find e... See more
Great customer service. Was unsure about item before purchase. Called up, and they opened box, examined item, and reassured me. Order placed easily online and arrived well packaged, next day with stan... See more
Company details
Written by the company
A board game store run by gamers for gamers with an emphasis on great pricing and great customer service.
Contact info
10-12 Clarence Street, SS1 1BD, Southend on Sea, United Kingdom
- 01702 332639
- russ@theboardgamehut.co.uk
- theboardgamehut.co.uk
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New Years Eve party
We attended the New Years Eve party with friends. We attended last year and said if they put on another we would definitely go. This year was just as good as last year. Excellent service, games, atmosphere. Will definitely go in 2024 if they host another.
Exceptional customer service
After finding a card missing from a gift, I contacted Russ and he promptly responded. As the entire board game was not currently in stock, Russ kindly offered to post the missing card from the store's playable set. It was posted exactly when Russ said it would be and I'll be sure to use their services again.
Excellent Service
Even though i ordered over the new year period, the game arrived in timely fashion, well packaged and all for a good price. Would definitely order from the Board Game Hut again
Great price, quick delivery
The price of the game I wanted to buy was the lowest from this website and the use of the website was simple, it was easy to place the order. The item arrived quickly, without any hassle.
Perfect present
Game arrived well packed, and exactly on time as promised. And at a bargain price too! I can hardly wait for the 25th December to officially unwrap it!
Fantastic my boy really enjoyed it
Super speedy!
You were fabulous when my phone…
You were fabulous when my phone diverted the parcel to the wrong address and turned it all around quickly Thank you
First time buying from board game hut
First time buying from board game hut, All round great service. Got the cascadia expansion game at good price. Delivered within the time frame expected.
Over all really happy.
Extremely fast shipping and very good…
Extremely fast shipping and very good communications
Welcoming trusting experience
Welcoming trusting experience. All staff were friendly and did everything they could to help. Will absolutely be back.
My favourite board game shop
The staff at The Board Game Hut are wonderful. They're always ready to give advice, make suggestions or just have a friendly chat.
Well packed, recyclable materials
So excited to play this. Excellent service as always, will packed in recyclable materials and speedy delivery.
The best shop in Southend
The staff are knowledgeable, friendly, and run a brilliant shop that is a proper community asset.
They cannot be beaten on customer service and I wouldn’t buy my games anywhere else.
Excellent service as usual .
Ordered a game
Ordered a game, and a delivery was sent incorrectly tly due to a RM mix up. Contacted them who were quick to answer and sort the issue, so really good customer service
Such quick delivery even though it was…
Such quick delivery even though it was being delivered to Northern Ireland
Great shop!
Had what I was looking for at a good price. Dispatched promptly and well packaged. Will definitely shop with them again…5/5 recommend 🙂
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