The engineer, Danny, was very knowledgeable and explained to us the likely cause of the problem we had been having. He was also very courteous and friendly.
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See what reviewers are saying
The engineer arrived early he did the job quickly efficiently answered my questions and took the old part he had replaced away with him leaving the area round my boiler clean and tidy.
Very Unhappy with TBC. Called early morning to report fault with boiler having already had the annual service three months prior. Told them it was an elderly frail 96 lady who needs to be kept warm... See more
Very happy withe the service the engineer was very efficient and he explained everything to us and was very friendly
Company details
Contact info
Melrose House, 42 Dingwall Road, CR0 2NE, Croydon, United Kingdom
- 0333 2343 247
- info@theboilercompany.com
- theboilercompany.com
4.3
Excellent
657 reviews
Hasn’t replied to negative reviews
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Boiler service…
Steve the engineer was a happy pleasant man who arrived on time and got on with the job of servicing my boiler. Which he did with a air of competence and skill. I was very happy with the job he did and his professional approach in all matters.
Rob Glavey
June 30, 2020
Unprompted review
Reply from The Boiler Company
Hi Robert, thank you for the great review. We will be sure to pass your praise onto Steve.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Excellent company to work for ,office…
Excellent company to work for ,office staff great allways there to help , Sean
June 27, 2020
Unprompted review
Reply from The Boiler Company
Hi Sean, thank you for your review. We are delighted with your kind words.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Reply from The Boiler Company
Hi A Jose, thank you for the review we appreciate it.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
A slight hiccup…
Did not receive usual reminder for renewal of cover so contacted office only ro be rold my cover had been cancelled. had not done this cover was immediately restored with arrangement for service to be carried out. the service was completed on 5th June to my complete satisfaction.
June 25, 2020
Unprompted review
Reply from The Boiler Company
Hi Maureen, thank you for leaving us a review. We are sorry for the confusion over the cover but we are glad that this has now been rectified.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Really good company
Really good company. I would recommend there services to anyone. Excellent value for money. when i ring up customer services they are really friendly and the engineer in my area friendly, reliable and always does a good job too
June 25, 2020
Unprompted review
Reply from The Boiler Company
Hi Danny, thank you for your review. We are extremely pleased that your callout went so well. We will pass on your praise to the engineer.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
I am very disappointed with this…
I am very disappointed with this company. When they insure they said all nice things the first time I had a problem The boiler Company engineer couldn't short out the problem instead they charge me £90 for nothing. I would like to cancel this £9 every month direct debit insurance as soon as possible. I was told I can't even cancel until a 12-month contract to end. What a ripoff! If I ever have a boiler problem I will have to call a local engineer to sort out the problems, ashamed of you the boiler company.
June 24, 2020
Unprompted review
Reply from The Boiler Company
Hi Mr Gurung,
Thank you for taking the time to leave us a review.
Following our attendance to your call-out, after conducting some tests, our engineer identified that the issue you are experiencing is not related to the boiler, it is due to an electrical malfunction in the property.
Our engineer advised you that you would need book an electrician to solve this problem, not a heating engineer.
If you need any help with this please give us a call.
Regards
Steve
The Boiler Company
Service booked on line with no hassle
Service booked on line with no hassle. Engineer arrived later than planned due to time restraints. Service carried out efficiently with no mess. Highly recommended.
June 19, 2020
Unprompted review
Reply from The Boiler Company
Hi Malcolm, thank you for this great review. Apologies that the engineer was slightly late and we hope it didn't inconvenience you too much.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Excellent value for money
A fantastic company with excellent service. The engineer was well turned out, helpful and chatty. We have complete confidence in this company and would recommend it to all. Once our boiler broke down in the winter and an engineer was there the next day.
June 19, 2020
Unprompted review
Reply from The Boiler Company
Hi Peter, thank for this fantastic review. We appreciate your kind words and your recommendation.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Good service &clean
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Raymond, thank you for leaving us an excellent review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
I found the personnel very efficient…
I found the personnel very efficient and helpful with all matters concerning my boiler,
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Jayne, thank you for leaving us this excellent review. We appreciate your time in helping us improve the customer experience.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
The engineer was professional
The engineer was professional, he explained everything in order to make sense of what he was here for. Every area was looked up to make sure that everything was done and sorted.
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Edson, thank you for leaving us this great review. We will be sure to pass this feedback back to the engineer.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Good Service
The boiler man identified the problem quickly and rectified it in a timely manner. He was professional and courteous.
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Alison, thank you for your time and leaving us this excellent review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
The Boiler Company sent an engineer to…
The Boiler Company sent an engineer to service my elderly friends boiler, which proved to be working and safe !! but i mentioned the fact that two of the knobs were broken, therefore unable to control the boiler !! I also pointed out that the integral timer isn't working !! I am yet to get a response from the company as to whether these items are covered on the insurance !!
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Mr Sandrof, thank you for leaving us this great review. I can see that the team have been in contact regarding the parts required, sorry for the delay. Please get in touch directly on 03332343247 to discuss the works and we will see what we can do for you.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
The boiler company ring when they are…
The boiler company ring when they are on the way to you which I really like. They where Tidy, polite and Didn’t take long.
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Christina, thank you for leaving us an excellent review. We are delighted you like our policy of calling the household when they are on their way.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
A fantastic guy that has came to me for…
A fantastic guy that has came to me for last 2 years .
Had problem with boiler that was sorted out ,then explained to me what he had done to rectify it .
10/10 .would recommend to any one .
June 18, 2020
Unprompted review
Reply from The Boiler Company
Hi Paul, we appreciate your time in leaving us this great review and thank you for the recommendation.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Serive
Engineer came on time, was polite and serviced our boiler in a very professional manner.
June 17, 2020
Unprompted review
Reply from The Boiler Company
Hi Audrey, thank you for taking time and leaving this excellent review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Jack and James( I rang to commend them)…
Jack and James( I rang to commend them) and Gavin for rescuing the day with his prompt efficient service. As I had been let down all week by your other contractor. Well done x
June 17, 2020
Unprompted review
Reply from The Boiler Company
Hi Lynn, thank you for leaving such praise. Jack and James will be delighted with your feedback.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Not a good advert for communication
The Boiler Company contacted us and gave us a day and time.
It was a PM time so we stayed in all afternoon, at 1700 nobody had been and we had , had no phone call for a reason.
My wife had to phone and she was told the Engineer had been stuck with a gas leak, why could the Engineer not tell us by phone as he must have known we were on his list.
We were given the following day between 2 - 5 which did happen, we received no apology.
The Engineer who came was very good but we did not receive any paperwork
June 16, 2020
Unprompted review
Reply from The Boiler Company
Hi Mr Langford, thank you for your feedback. We take bad feedback very seriously and will look in to why this has happened. We are extremely sorry and we are glad we could make it up by arranging an engineer to attend the very next day.
Regards
Steve
The Boiler Company
Reply from The Boiler Company
Hi Mrs Stefanovic, thank you for leaving this great review.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
Excellent service .Very quick ,clean…
Excellent service .Very quick ,clean and thorough and explained what he was doing.Very pleasant and polite
June 12, 2020
Unprompted review
Reply from The Boiler Company
Hi Kerrie, thank you for this great review. We are delighted with your feedback.
We would love to keep in touch, please like our Facebook page for updates - https://www.facebook.com/BoilerCompany/
Steve
The Boiler Company
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