Great first experience purchasing from this seller! Everything perfect; Easy order process via website. Doc Martens exactly as described. Good price. Fast, free delivery. Will be very happy to purchas... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more
Fab company, found the sandals I wanted at another company but they couldn’t guarantee delivery by a certain date. Although the Boot Company were more money,I contacted them via chat online, as I had... See more
I ordered a pair of Blundstone boots for my wife as a gift , upon receiving them they where the wrong colour, which was my fault no fault of The Boot Company. Tom kindly set into action to resolve... See more
Company details
Written by the company
The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.
Contact info
The Boot Company 203a Cheltenham Road, BS6 5QX, Bristol, United Kingdom
- 01179243707
- info@thebootcompany.com
- thebootcompany.com
4.6
Excellent
823 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for my order
Still waiting for my order. I have emailed and used the chat feature but no one is coming back to me
September 28, 2025
Unprompted review
Fast, easy and great communication!
Excellent! Great communication, fast delivery! Awesome packing. Thank you!
Definitely buy again!
August 29, 2025
Excellent choice and quick delivery.
August 30, 2025
Super service and my boots were…
Super service and my boots were delivered very prompt, (3 days) to NI. Very impressed
August 26, 2025
Great business - Highly recommend
Great customer service from this company. A shame bigger retailers don’t take a note on how it should be done from The Boot Company. A long story but I will say they tried their best at all stages and I was extremely pleased with the way they handled the purchase. Good old fashioned customer service that is rare these days.
August 28, 2025
Unprompted review
Great product at a great price
Great product at a great price. Well packaged and promptly delivered.
August 2, 2025
Great first experience!
Great first experience purchasing from this seller! Everything perfect; Easy order process via website. Doc Martens exactly as described. Good price. Fast, free delivery. Will be very happy to purchase from this company again in the future!
August 2, 2025
It's not the companies fault but Dr…
It's not the companies fault but Dr Martins don't do half sizes in the boots I ordered. But their was nothing hassle in my return.
Many thanks Tony
July 12, 2025
Just what the Dr ordered
July 28, 2025
Nick is very knowledgeable
Nick is very knowledgeable, answered all my questions and sold me some kick ass shoes. This is an experience and shoe you can’t get anywhere else IN THE WORLD. Highly recommend.
August 3, 2025
Unprompted review
Bought these shoes on a click and…
Bought these shoes on a click and collect from my local shop. When I picked the shoes from the shop I must say the staff were above and beyond with their service both of the staff could not have been more helpful. I own over 10 pairs of dm’s but I am always willing to take good advice from polite staff 1st class.
July 18, 2025
After much hassle
After much hassle, I finally received the parcel.
Their so clever at boot company, they didn't even put the correct address in. So then the postman, can't deliver.
And after days of waiting, they post it next door.
A cluster from start to finish.
Won't be buying from theme again.
July 7, 2025
Reply from The Boot Company
Hi Vinny,
We always aim to deliver great service — even when the odds are stacked against us… like when a customer enters the wrong address at checkout.
Just to set the record straight: Your shipping label was printed automatically from the information you entered at checkout. So when the postman couldn’t deliver, it wasn’t because we were “clever” — it was because we were following your instructions to the letter. Judging by the spelling in your review, it's clear how a typo in the address might have slipped through — it happens!
Even with that hiccup, your order still arrived in 3 days, which is right on target for the free delivery option you selected...Not bad, considering we were working with incomplete info.
Thankfully, your neighbour stepped in to save the day. Maybe next time, give them a heads-up — or better yet, double-check your address when placing an order. 😉
Kind Regards
Tom
The Boot Company
My Art sandals arrived quickly by Royal…
My Art sandals arrived quickly by Royal Mail so the parcel wasn’t left on the doorstep. The sandals are perfect, comfortable and pretty.
July 1, 2025
The service and delivery were…
The service and delivery were absolutely spot on ,couldn't fault them and the boots were way better than expected so a massive bonus,so A+++++++. Many thanks.
June 27, 2025
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