The Branded Company Reviews 

184
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the incredible support they receive, noting that staff members are always polite, responsive, and willing to go above and beyond. People genuinely appreciate the swift communication and dedication shown when working under tight deadlines for various special events. Consumers are also thoroughly impressed by the exceptional quality of the merchandise provided. Reviewers note that items such as pens, badges, and branded gear are durable, beautifully printed, and well-received by recipients. Many loyal buyers frequently mention they will definitely return for future projects because of the consistently reliable service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, efficiency, and... See more

Product

Consumers find product to be positive, highlighting exceptional quality and timely delivery across various... See more

Service

Reviewers highlight positive aspects of service, consistently praising competitive pricing, fast replies, and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that items like bags, pens, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

I have bought so many products from The Branded Co over so many years and their amazing prices, quick responses and payment terms make them our go to company for all of our promotional merchandise nee... See more

Company replied

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. also in
  3. Promotional Item Store

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(184)

163 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience with Branded Company

We had an urgent request for a large order and Sam Lane and the team at Branded Company were very helpful and made the order possible. Sam was able to send me a mock-up of my product on the same day and answered all my questions very quickly. The product was great and arrived on time. Would definitely work with them again.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We've used The Branded Company for quite a few years now and the level of service and support we receive from Ramsay is exceptional. He always manages to source items from our most basic descriptions. Definitely recommend

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Competitive pricing and great service

I needed a branded product fast as a last-minute give-away at a launch. I used the Branded Company before, so went straight to their website to check out the options and give Dylan a ring. He was so helpful in sorting out the artwork and ensuring that I got the product in time. I wouldn't hesitate in recommending this company, competitive pricing and great service!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with The Branded Company

We have been dealing with The Branded Company for quite a long time, and in particular with Ramsey, and he have never let us down.
The range they carry and are able to source is fantastic.
The service is great, and their prices are very fair.
Our personal thanks to Ramsey, who always goes out of his way to help us out, even when we`ve required our promotional items at short notice.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highlight recommend!

This is the second time we've purchased from The Branded Company and dealt with Ethan. Ethan was able to source a custom product that no other branded companies were offering, and even got it delivered in time for our exhibition. Great products and service, highly recommend!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good product!

Ordered customised Juco bags for party favours. They came out looking fantastic. The product was delivered in good time. The team were friendly and were very flexible.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Branded Company!

I had a last-minute request for an event, and the team at Branded Company delivered exactly on time, which was incredibly helpful. They also went above and beyond by assisting with the logo we used, making the whole process smooth and stress-free.
Highly recommend their service – reliable, responsive, and great quality!
Ethan was particularly helpful - can't thank him enough!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Really enjoy working with The Branded Company, in particular Ramsey Gill - he's really responsive to requests and always able to help with technical questions and advise on suitable solutions when we might not know the best option to choose, safe to say he goes above and beyond!
Super transparent on costs, lead times and able to work with us to ensure the best outcome for us and our clients. Excellent customer service, would highly recommend!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amar was brilliant throughout the whole…

Amar was brilliant throughout the whole process, making sure I got exactly what I was looking for. It wasn't easy finding a company that could meet both my product and quantity requirements, but The Branded Company did.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Merchandising

Could not thank Ramsey Gill enough for his help on all the merchandising that we required. All the art work was perfect and delivery was brilliant. Would recommend Ramsey and the Branded company for any merchandising.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good job Amar

Amar was fantastic to work with on a large order for our trade show. He was responsive, professional, and kept everything running smoothly from start to finish. Communication was clear throughout, and he made sure the order was delivered on time and exactly as expected. Really appreciated the support and attention to detail — would happily work with Amar again.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much for your support…

Thank you very much for your support with our airport orders. We arranged a range of items for our safety event—including merchandise, pens, keyring tags, and even sweatbands—and everything was handled seamlessly.
Sam has been outstanding throughout: incredibly responsive, helpful, and efficient in meeting all our requests.
Many thanks again, Sam!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Communication was clear and timely…

Communication was clear and timely throughout the process, and everything was delivered as promised—on schedule and to a high standard. It’s rare to find someone who combines efficiency with such a friendly and approachable attitude. Thanks Sam

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. A special thanks to Sam Lane, who was incredibly helpful and made the whole process easy, even though we were working to a tight deadline.

Communication was clear and consistent throughout, right up to delivery, with a thoughtful follow-up afterwards. The items arrived on time, and the quality of the branded products was excellent.

Overall, a really smooth experience — I would definitely recommend and happily order again.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, great communication. Ethan was great from start to finish. Will definitely be using this company again

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service for good quality branded stress balls

We've been looking for promotional items to help spread awareness of the Tom Bowen Legacy Trust Fund and after getting quotes from a number of companies, we found The Branded Company in Leicester who provided a bundle of stress balls, with our logo printed clearly on each ball. The service from Sam Lane was excellent, providing many quotes for various items, before we settled on the stress balls. The quality of the balls was perfect and the order only took 1 week to complete, once artwork was agreed.

April 17, 2026
Unprompted review

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