The CakerReviews 

28
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered a labyrinth cake topper for my daughter birthday cake, it arrived very quickly, the topper was absolutely perfect. The print was immaculate, colours were vibrant. I would highly recommend... See more

Rated 5 out of 5 stars

I have used the Caker for many years now. I tend to message her a few weeks before my darling daughters birthday to ask if she can do a certain cake topper for my daughter. This year it was JLS and Ca... See more

Company replied

Rated 5 out of 5 stars

The Caker NEVER disappoints! Their service is just fantastic. So fast, efficient and friendly. I’ve had numerous orders over the past few years and EVERYONE that see’s / eats them are so happy.... See more

Company replied

Rated 5 out of 5 stars

I ordered a cake topper. The quality of the topper was very impressive. Although there was a problem with Royal Mail due to recent strikes at the time of deliveries, Caroline went out of her way to e... See more

Company details

  1. Cake Decorating Equipment Shop
  2. Greeting Card Shop

Written by the company

Bespoke Edible Cake Decorations and Greeting Cards


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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1-star

No history of asking for reviews

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4.7

All reviews

(28)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful

I ordered a labyrinth cake topper for my daughter birthday cake, it arrived very quickly, the topper was absolutely perfect. The print was immaculate, colours were vibrant.
I would highly recommend this shop ❤️

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent service, used twice. First cake topper from their range, the second a customised topper. Prompt, efficient and professional service. Would highly recommend. Our grandson was overwhelmed to see himself and Paddington Bear on his birthday cake!

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Went out of her way to get the cake topper to match the colour and theme of the birthday cake- very impressed. Used before for a Spurs logo cake topper which was also excellent.

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

E-Type Jag cake pic & card…

I ordered an edible cake topper and a birthday card. They came the very next day, which was amazing. I asked in the 'notes' section on the order if The Caker could change the wording on the card, thinking it probably wouldn't be possible. When I received the goods, the wording HAD been changed to what I wanted it to say. The goods came in a well protected envelope and there were instructions about how to deal with the topper. Very good experience and I will definitely use The Caker again.

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied

The caker was recommended to me by a friend who uses this company a lot however upon ordering for my granddaughters birthday cake 1x topper and 1x ribbon i received 2 ribbons and no cake top and upon complaining was told I am incredibly angry and that the mistake was my fault even though the confirmation clearly shows the topper and ribbon on my order. Usually i would expect the company to accept their mistake and swap the order out for the correct one but no such offer has been made and my granddaughters birthday ruined hence this review

March 1, 2023
Unprompted review
The Caker logo

Reply from The Caker

My goodness.....this customer ordered incorrectly and cannot accept this at all. The emails she sent were extremly rude and upsetting, it was very hard to remain provfessional but I did. She has then left this review which is incredibly unfair but then again, I'm not surprised as she was SO unreasonable. Hopefully I will never have to deal with her again. Our company has over 21,000 positive reviews on ebay and we pride ourselves on our service. Some people however cannot accept that they have made a mistake. Such a shame this could not be resolved amicably.

Rated 5 out of 5 stars

I am delighted with the item and the…

I am delighted with the item and the service was perfect Before I purchased I had a few questions and the cake company answered all my questions.

February 22, 2023
Unprompted review
The Caker logo

Reply from The Caker

Thank you very much, this is lovely to read

Rated 5 out of 5 stars

Cake Topper

I ordered a cake topper. The quality of the topper was very impressive. Although there was a problem with Royal Mail due to recent strikes at the time of deliveries, Caroline went out of her way to ensure I received my order & constantly emailed me to keep me up to date.
I would highly recommend and I will definitely order from Caroline again as the quality of the cake topper was amazing. Thank you Caroline & best wishes for future business.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Goes the extra mile

I have used the Caker for many years now. I tend to message her a few weeks before my darling daughters birthday to ask if she can do a certain cake topper for my daughter. This year it was JLS and Caroline was, as usual, more than obliging! She goes that extra mile to fulfil wishes and deserves way more than 5 stars. Her toppers are always excellent, delivery speed exceptional and customer service is second to none!

September 12, 2022
Unprompted review
The Caker logo

Reply from The Caker

Thank you so much Julianne, very much appreciated. I always love the challenge

Rated 5 out of 5 stars

Very happy

Excellent product, great communication and very fast delivery. Highly recommend.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, ordered yesterday and here today. They look great! Thank you

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!!

I have just recieved my order! 😁 Thankyou so so much you have made my day they are amazing. My daughter is going to be so truly happy with her cake because of you.
Thankyou so much you are amazing!!! Great communication and happy to go that extra mile!

May 26, 2021
Unprompted review
The Caker logo

Reply from The Caker

Thank you very much for the lovely review, it's very much appreciated.

Rated 5 out of 5 stars

Excellent

Excellent! Order came incredibly quickly and was just what I wanted. Easy to put on my cake and looked brilliant. Great customer service, as soon as I put my order through I emailed a question and they replied almost immediately, very friendly and helpful. Would definitely use them again!

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

I had a difficult request for some…

I had a difficult request for some icing printing but was over joyed with the finished products.
Would highly recommend

March 19, 2021
Unprompted review
The Caker logo

Reply from The Caker

Thank you for your kind words, your difficult requests are always welcome at The Caker :)

Rated 5 out of 5 stars

Excellent service arrived the next day

Excellent service arrived the next day. Really good quality and easy to use. Made a small mistake on the order, I emailed to amend which was done quickly and confirmed by return email. Would definitely buy from again.

March 19, 2021
Unprompted review
The Caker logo

Reply from The Caker

Thank you very much Jayne. I hope the cake turned out well.

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