Thecandyworks Reviews 177

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

They are no longer operating! Accounts are overdue Do not order from them!! They will still take your money though from places like TikTok, so please be aware.

Rated 1 out of 5 stars

Made an order 2 months ago that never arrived, no response via email. Contacted multiple times via social media, they initially said they would resend the order, which never happened, then they stoppe... See more

Rated 5 out of 5 stars

Amazing colossal colourful bags of sweetness. Great collection of sweets a bit of everything. Kids extremely happy with Candy Works there’s sweets for everyone and sweets we never saw before. Thank... See more

Rated 4 out of 5 stars

Was dreading that I wasn’t going to receive my order after reading others reviews and ones on social media too, however happily I did and on time too. I ordered two bags of the pick n mix dried free... See more

2.5

Poor

TrustScore 2.5 out of 5

177 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Brilliant.

Ordered twice recently and both times the sweets came quickly and well packaged and of course yummy

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

This sweet place I found on tik tok and…

This sweet place I found on tik tok and I love there platters in the last 3/ months months I have ordered over 10 platters and there amazing and they do a really good discount atm and it’s just a good variety they do buckets bags and many different more but the sweet platters are just amazing

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, some items were out of stock and replaced with appropriate items. Would definitely order from again!

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great!

Will definitely use their service again 👍🏾

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Freeze dried candy is AMAZING!

My daughter loved the freeze dried candy. The delivery was good, the packaging is really good quality and can be resealed. there was a good choice and the only lace i could find where you can pick your own. Overall very satisfied and will certainly be ordering again.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

freeze dried sweets

I throughly enjoyed my freeze dried sweets and so did my family, so I will be ordering from Candy Works again as everything was better than expected it be

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thankyou!

Thankyou everybody for your reviews! We read them all and appreciate the feedback so we can improve the sweet experience😊

September 8, 2023
Unprompted review
Rated 1 out of 5 stars

Sent only 9/24 items and most were…

Sent only 9/24 items and most were bashed up as they don’t even pack the delivery properly.

No email to say when the rest will be delivered. I’ve contacted them on email and TikTok and they just ignore it. I spent a lot of money with them and I tipped them and this is the thanks I get??? Order not fulfilled and not even an email back to sort it out. Absolutely disgraceful! How they get away with treating customers like this!! Please please please avoid them at all costs.

Also do not pay for next day delivery as they will not delivery next day!!!!

August 26, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, don’t reply to emails and didn’t even send the order. It wasn’t until I went to PayPal resolution centre when I actually received an email…nearly a month after I placed the order! I wouldn’t recommend this, which is a real shame because I imagine it could be a great business.

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible wait times, I’ve been waiting 3 weeks and still not received anything, not sure I will at this point. Sent a couple of messages with no reply, they’re always active on TikTok though, ha. Terrible customer service, certainly won’t be ordering again.

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t expect your parcel

Honestly I just wouldn’t bother ordering. Ordered a month ago and they take weeks to reply to any emails. Said they’ll send it out asap and i checked over a week after they said that and it’s still with the sender. More bothered about tiktok videos than actually fulfilling orders.

July 16, 2023
Unprompted review

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