Helpful, as honest as a dealer can be, car brilliant but they always are on initial driving. Although 30 days fix anything is a nice guarantee, plus a further 12 months on his policy, very pleased, I... See more
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See what reviewers are saying
Ehsan was so helpful. Absolutely no hard sell, super helpful, couldn’t do enough for us. Very easygoing car purchase and smooth process - drove away same day. Loved that there was no pressure to purch... See more
Company replied
i bought a car from here in january the car had apparently just had a service the man at the garage told me that i have a years warranty and to report any problems to him.only 1 month into buying this... See more
Thanks so much to Ehsan from The Car Way taking care of us during our recent purchase! More than 5 star customer service throughout the whole process, he even offered to hold the car for us for a coup... See more
Company replied
Company details
Written by the company
The Car Way operates as a used car dealer, supplying a wide variety of quality.
Contact info
16 Bury New Road, BL9 7HR, Bury, United Kingdom
- 0161 243 5050
- sales@thecarway.co.uk
- thecarway.co.uk
4.0
Great
238 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Car purchase
We found ‘The Car Way’ through a third-party website and arranged a test drive within 24hours. After prompt liaising via email and telephone, we have arranged finance, exchanged details and collected the vehicle within a further 48 hours.
Really happy with the team and drove away happy today.
Thank you so much!
May 14, 2025
Unprompted review
Reply from The Car Way
Hi Hollie,
Thank you so much for your fantastic feedback! We're delighted to hear that your experience with The Car Way was smooth and efficient—from the initial enquiry to driving away in your new vehicle. It was a pleasure assisting you, and we're so glad you're happy with both the car and our service. Wishing you many happy miles ahead—thank you again for choosing us!
Kind regards
The Car Way
AVOID unless you want a faulty car!
Bought a car from here earlier this year. It broke down only 2 months later and needs a full engine replacement which costs almost as much as the car. Have called them and they said on the phone that it's been too long for them to arrange a replacement/repair - even though it has only been 4 months since purchase (due to delays with investigations)!
I have emailed to ask for a replacement car/repair and will update this review should they demonstrate their commitment to customer service. However, so far they have alleged the garage I used to carry out diagnostics must have damaged the car even though no works have been carried out...
May 12, 2025
Unprompted review
Reply from The Car Way
Hi Danielle,
Thank you for taking the time to leave us a review.
We would like to clarify the situation regarding your recent experience. You purchased the vehicle from us on 12/01/2025 and reported a breakdown on 07/04/2025. You took the car to your local VAT-registered garage, who diagnosed a failed head gasket. A warranty claim was subsequently submitted and approved on 09/04/2025, with a payout of £1,849.98.
Five weeks later, you informed us that the repair had not yet been carried out, and the garage was now stating that the vehicle requires a new engine. Given that the original repair was estimated to take 11 hours, it is difficult for us to understand why the work has been delayed for over five weeks.
Our decision has been based on the information available through the warranty provider’s portal and the invoice provided by your garage. If the roles were reversed, we believe you would have reached the same conclusion.
Unfortunately, we cannot be held responsible for issues arising from delays or further complications caused by your chosen garage. The matter should now be addressed directly with them. We have also attempted to contact the garage for clarification, but they have yet to return our call.
Kind regards,
The Car Way
First car for my son
Recently bought a first car for my son. A lovely well kept VW Polo. Great condition, running well and they even delivered it 115 miles away for me. We are very pleased with it. Came with a 6 month warranty.
March 27, 2025
Unprompted review
Reply from The Car Way
Hi Beverley,
Thank you so much for your kind words! We're thrilled to hear that your son is enjoying his new VW Polo and that the car met your expectations. It was our pleasure to deliver it to you, and we’re glad we could make the process smooth and convenient. If you need anything during the warranty period (or beyond), don’t hesitate to get in touch. Wishing your son many happy miles ahead!
Kind regards
The Car Way
All staff were friendly and helpful
All staff were friendly and helpful. Quick and easy purchase of my new vehicle. Would highly recommend using this company.
March 29, 2025
Unprompted review
Reply from The Car Way
Hi Beth,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team and found the process smooth and efficient. We truly appreciate your recommendation and look forward to assisting you again in the future!
Kind regards
The Car Way
They both made me feel very welcome
They both made me feel very welcome. Got my car. Came all the way from York to pick it up. Thank you again
March 27, 2025
Unprompted review
Reply from The Car Way
Hi Sharron,
Thank you so much for your kind words! We're happy we could make you feel welcome, and it's great to know your trip from York was worth it. If you need anything in the future, don't hesitate to reach out. Safe travels and enjoy your car!
Kind regards
The Car Way
Iman was a great help in purchasing new…
Iman was a great help in purchasing new family car. Process was simple and easy. They offer essentially a 14 day test drive too which was super helpful for us who couldn’t make the trip to test drive before purchase.
March 21, 2025
Unprompted review
Reply from The Car Way
Hi Jk,
Thank you for sharing your experience! We’re so glad to hear that Iman was able to assist you in finding the perfect family car and that the process was simple and easy. We’re happy the 14-day test drive option helped you feel confident in your decision. It was a pleasure working with you, and we hope you enjoy your new car!
Kind regards
The Car Way
Best Sellers
Excellent Communication. Knowledge about car is fantastic. Above all is the car finance. Great dealing with them. Best sellers.
March 21, 2025
Unprompted review
Reply from The Car Way
Hi Ben,
Thank you so much for your wonderful review! It was a pleasure working with you, and we look forward to assisting you again in the future!
Kind regards
The Car Way
Great service
Quick easy process to buying new car . Very friendly and welcoming
March 19, 2025
Unprompted review
Reply from The Car Way
Hi Natasha,
Thank you for your kind words! We’re thrilled to hear that your car buying experience was quick and easy. Enjoy your new car, and we hope to serve you again in the future!
Kind regards
The Car Way
AVOID!!!
AVOID!!!! Not even a one star, absolutely appalling service. Multiple faults and a breakdown with the car after 3 weeks of owning it, after being shouted at down the phone and being hung up on, after stating my rights to ask for a refund on a not fit for purpose car that no longer drives! Such a shame as they were so lovely when they take your money. Small claims court here we go!
March 17, 2025
Unprompted review
Reply from The Car Way
Hi Hayley,
After our conversation over the phone yesterday we did agreed for you to return the car but you do not wish to bring it back on site and want us to come and get it and unfortunately that is not something we offer as stated on our T&Cs! You have a warranty and break down cover so if the car is not driveable use the break down cover and return it back to us and we will cancel the deal, return your P/X to you and refund you the rest!
Please return the vehicle back on site within the next 7 days and we will cancel the deal!
As a dealer we have done what we could! Provided you with top service when you came to buy a car, discounted a car and even stood behind so you won't be in rush!
You had a gearbox issue with your P/X that is why you didn't want to drive it back to Okehampton on the day and that is why you have done the deal and took our car and now that we have took your P/X of our website because of the gearbox issue you thought that we have sold it and wants to return the car which is not a problem! Your Part ex is in a garage having new gearbox fitted to it and it will be ready for next weekend. Please return our car back on site and we will cancel the deal and deduct the cost of the gearbox of your bill.
Kind regards
The Car Way
More than helpful
More than helpful, stayed open after closing hours as traffic delayed the viewing.
6mths warranty was not expected and a lovely surprise. Lovely bunch, happy to deal with them again.
March 10, 2025
Unprompted review
Reply from The Car Way
Hi Matt,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We always strive to go the extra mile for our customers, and we're glad that you appreciated the extended hours and the 6-month warranty. We’d be happy to assist you again in the future and look forward to seeing you next time!
Kind regards
The Car Way
This is my second purchase from The Car…
This is my second purchase from The Car Way, and once again, they exceeded my expectations! The staff was as helpful and professional as ever, making the whole experience seamless. The quality of the used cars is consistently great, and I’m thrilled with my new car. I’ll definitely be coming back for my next vehicle!
February 23, 2025
Reply from The Car Way
Hi Brian,
Thank you so much for your kind words and for choosing The Car Way again for your vehicle purchase! We're thrilled to hear that our team was able to make your experience seamless and that you're happy with the quality of your new car. We truly appreciate your loyalty and look forward to helping you with your next vehicle. Enjoy your ride, and we'll see you again soon!
Kind regards
The Car Way
Pre-existing fault, no help from dealership!
Pre-existing fault, no help from dealership!
I bought a car from The Car Way in September 2024, and within four months, it developed a pre-existing fault in the AdBlue system.
On 3rd January, I called the dealership as soon as the issue appeared. They told me they would not help because the warranty had ended. I then emailed them twice (on 9th and 18th January), but they ignored me completely.
On 27th January, I called them again, and they once more refused to help, stating that it was my responsibility, not theirs. After this, I sent a formal letter. Only then did they respond, but instead of assisting, they simply blamed me for the issue, falsely claiming that I had “overfilled” the AdBlue tank—even though I strictly followed the car manual’s instructions.
This dealership ignores customers and refuses to take responsibility for faults. If something goes wrong with your car, expect to be ignored. Avoid them!
January 3, 2025
Unprompted review
Reply from The Car Way
Hi Fred,
Many thanks for taking your time to leave us a review.
You've had your car for over 4 months and had no issues with it at all and then the adblue fault has appeared based on your statements if the fault was there at the time of the purchase it would have showed a lot sooner not after 4 months! and based on the report that you have sent us from your local garage it clearly mentioned that you have over filled the adblue and that is why the system has failed and unfortunatley we are not reliable for a fault that you have caused yourself.
We wish all the best and thanks again for the feedback.
Kind regards
The Car Way
1st class from start to finish of my…
1st class from start to finish of my purchase. The salesman was very helpful at all times. Highly recommend this garage. Thank you.
February 1, 2025
Unprompted review
Reply from The Car Way
Hi Pam,
Many thanks for coming over to collect your vehicle and it was a pleasure doing business with you.
We wish you all the best and hope you see you for the next car.
Kind regards
The Car Way
Excellent service - relaxed, straightforward, no hard sell
Ehsan was so helpful. Absolutely no hard sell, super helpful, couldn’t do enough for us. Very easygoing car purchase and smooth process - drove away same day. Loved that there was no pressure to purchase and nobody pressuring to buy add ons like there are at mainstream garages. Thanks so much The Car Way wouldn’t hesitate to recommend!
January 21, 2025
Unprompted review
Reply from The Car Way
Hi Beth,
Many thanks for your kind words.
We are thrilled you're happy with your purchase and we hope to see you again for the next car purchase.
Kind regards
The Car Way
Hi I viewed the car that they had for…
Hi I viewed the car that they had for sale (white Nissan qashqai)they let me test drive it mon 13th jan, after driving it I bought it and picked it up Sunday 19th,all round great to deal with ehsan was great no pressure from him to buy the car,👍👍👍
January 20, 2025
Unprompted review
Reply from The Car Way
Hi Steve,
Many thanks for your feedback and we are glad you were happy with the service that Ehsan has provided.
We wish you all the best and we hope to see you for the next car.
Kind regards
The Car Way
Great Customer Service
Found all the staff very polite, friendly and extremely accommodating. Always seemed eager to help and offered great customer service. The car was delivered and the driver was also friendly and efficient.
January 13, 2025
Unprompted review
Reply from The Car Way
Hi Chris,
We are glad that you're happy with the service we have provided and we wish you a lot of happy miles with your new vehicle.
Kind regards
The Car Way
When we got to the company the boys…
When we got to the company the boys where very friendly and helpful and was willing to go the extra mile
January 13, 2025
Unprompted review
Reply from The Car Way
Hi Douglas,
Many thanks for your business and kind words, we wish to see you again for the next car.
Kind regards
The Car Way
Very helpful staff
Very helpful staff, high quality used car, simple purchase process. I’ll definitely use them again!
January 11, 2025
Unprompted review
Reply from The Car Way
Hi Stevie,
It was a pleasure meeting you and your lovely family.
We are glad you're happy with your new family car and we hope to see you again for the next car.
Kind regards
The Car Way
Very good service
Very good service, made to feel comfortable, an reassured me about all my questions, an the car was there ready for the same day if wanted, plus a free 6 month warrenty for piece of mind, Thanks 👍🏻
December 30, 2024
Unprompted review
Reply from The Car Way
Hi David,
We are glad that you're happy with a service we have provided and we wish you lots of happy miles in your new car.
Kind regards
The Car Way
Attention to detailing the car
The process was quick and simple the cars they sell are clean and the attention they pay to the finale details are amazin truly happy with my new car
December 23, 2024
Unprompted review
Reply from The Car Way
Hi Aaron,
Many thanks for your kind words and we are glad you were happy with the service we have provided.
We wish you all the best and merry Xmas.
Kind regards
The Car Way
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