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Rated 5 out of 5 stars

Great experience. Reliable company. I’d never heard of them and was apprehensive but had cheaper price than anywhere else and, after reading positive reviews, I went for it and am so glad I did! Genui... See more

Company replied

Rated 5 out of 5 stars

Comprehensive marketing material on FB and website to aid decision making. Easy purchase process. Delivery within a week. Easy to set up and operate. Cats took to it quickly. It replaces an enclosed m... See more

Company replied

Rated 1 out of 5 stars

Do not buy items from this company they charge astronomical amounts to return items it is not free. They actually charge £65 for return for an item that had arrived less than 24 hours ago.

Company replied

Rated 5 out of 5 stars

Quick ordering process. Was a little bit worried at first, as I ordered on the Saturday over May Bank Holiday, so none of the links were working and when everyone had raved about quick delivery and... See more

Company replied

Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

A trusted UK based supplier providing high quality smart cat products that make monitoring your cat's health easier and smarter! Our friendly and knowledgeable team are here to support you, ensuring complete customer satisfaction. We offer a reliable and responsive after-sales service as well as in-depth expertise on our smart cat products. theCatlab - chosen by cats, loved by parents.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

I could not be more happy with the product and the service provided. The Cat Lab has been absolutely amazing and so helpful. The cat litter tray is absolutely fabulous and my cat is just the happiest. Thank you again for everything.

March 10, 2025
Unprompted review
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Reply from theCatlab

Hi there. Thank you for taking the time to leave a review. Your kind words are very much appreciated and we're delighted to hear that you're pleased with your purchase. Best wishes. theCatlab Team 🐱

Rated 5 out of 5 stars

My CatLab experience

Had a lovely experience ordering from TheCatLab. Parcel arrived the day after ordering, and item was well packed. My cat loves the litter box, highly recommend.

February 10, 2025
Unprompted review
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Reply from theCatlab

Hi Stephen. We appreciate your kind words about your experience with theCatlab. Our team is dedicated to providing a customer-friendly and efficient service, and we’re always delighted to see this being recognised by our customers. Thank you for the feedback and we hope to be able to serve you again in the future. theCatlab Team 🐱

Rated 5 out of 5 stars

This litter tray is a lifesaver for busy people

This litter tray is a lifesaver for busy people! No mess to worry about anymore and my cat absolutely loves it! Would 100% recommend it

March 10, 2025
Unprompted review
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Reply from theCatlab

Hi Natalie. Thank you for your wonderful review! It’s always a pleasure to serve customers like you, and we’re glad that you are benefitting from the Neakasa M1 litter box. Thanks for shopping with us and we hope to be able to serve you again in the future! Best wishes. theCatlab Team 🐱

Rated 5 out of 5 stars

best invention ever made!!!

best invention ever made!!!! Excellent❤️❤️

March 14, 2025
Unprompted review
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Reply from theCatlab

Hi Grace. Thank you for providing your feedback - your 5-star review has made our day (and we agree with your sentiments entirely!) theCatlab Team 🐱

Rated 5 out of 5 stars

I got this 5 weeks ago I have 2 indoor…

I got this 5 weeks ago I have 2 indoor cats and this is a game changer only changed little bag once a week or every 6 days best investment I've ever made cats love it

March 14, 2025
Unprompted review
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Reply from theCatlab

Hi Michelle. Thanks so much for taking the time to leave a review. Your feedback in relation to the Neakasa M1 litter box means a lot to us. Thanks again for your kind words and we look forward to serving you in the future. theCatlab Team 🐱

Rated 5 out of 5 stars

Speedy Delivery

A few days in to using the Neakasa M1 and so far I would highly recommend.

Ordered from Catlab who were very speedy on delivery.

Seem expensive at first but after not scooping multiple times a day, it feels money very well spent!

March 3, 2025
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Reply from theCatlab

Hi Sara. Thank you for shopping with us and taking the time to leave a review regarding your litter box. Your feedback is very much appreciated. Wishing you all the best. theCatlab Team 🐱

Rated 5 out of 5 stars

Would recommend!

Before buying I had never heard of theCatlab, however they had the Neakasa M1 cheaper than Amazon. I had bought a round automatic litter tray which unfortunately, none of my cats used. I had always wanted to get the Neakasa M1 but didn't due to the price which is why I tried a cheaper option, which in the end cost me more! My cats have never used closed litter trays, only open, so this ultimately was a must for me. I took the plunge and ordered, it arrived 2 days later and has been a god send, having 5 cats I have worked the weight out and know who is going in, so far 4 out of 5 have used it which is a massive win for me! I still have manual ones for the one that doesn't use it but they all opt to use the Neakasa M1, they love it and aren't scared of it rotating to clean itself. It has saved time scooping, I'm not using bags every day for waste and I have peace of mind know my cats have clean litter each time they use it, after all if you're at work you can't be there to scoop and I should imagine it is stressful for them to use used litter trays (no matter how many you have!)

Sorry for the long review but if you have made it this far, take the plunge and get one!

March 5, 2025
Unprompted review
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Reply from theCatlab

Hi Jordaine. Thank you for your 5-star review and for choosing theCatlab. We’re glad to hear that you're happy with the Neakasa M1 litter box. We constantly strive to improve, so your detailed feedback is greatly appreciated. We're looking forward to serving you again! Best wishes. theCatlab Team 🐱

Rated 5 out of 5 stars

Great company, order received in 2 days.

I was a bit dubious at first as I had never heard of this company before and they were lots cheaper than anyone else. I took the plunge and ordered and my automatic litter tray arrived within 2 days ! Brand new in an original sealed box so it was the genuine litter tray. Works perfectly and has been a godsend. I wish I had bought one sooner. Im going to save up and buy a second from them soon. I would definitely recommend this company .

March 4, 2025
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Reply from theCatlab

Hi Ann. We appreciate you taking the time to leave us a review. Your feedback helps us improve our products and services for our valued customers. Best wishes. theCatlab Team 🐱

Rated 5 out of 5 stars

Robot with a difference

It's a relief cleaning up after each poo and wee. The design is well thought, unlike the Robot my cat used to spray into electric wires, but this one is closed ears and belly. Yet to clean the bowl. Does leave tiny poos, which I have to shovel out. My cat had a problem getting in because of her weight. No step included with box. Every expensive bought separately. I love the way I can clean it without looking at poo manually with App. App needs abit of attention was stuck on notifications like your bin is not available, after a change of litter bags. On the whole my cats love the half open top . It took 2 years to get into the closed Robot but this is open and they don't feel trapped. Thank you Neakasa. I love you.

February 11, 2025
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Reply from theCatlab

Hi Waheeda. Thank you for leaving such detailed feedback. We appreciate your time and effort in sharing your experience with us. Wishing you and your furry friend all the best. theCatlab Team 🐱

Rated 5 out of 5 stars

Quick delivery and brilliant litter…

Quick delivery and brilliant litter box. Saves time and hassle. Good service from Catlab

February 14, 2025
Unprompted review
theCatlab logo

Reply from theCatlab

Hi Aayah. Thank you for taking the time to leave your feedback - it is very much appreciated. theCatlab Team 🐱

Rated 5 out of 5 stars

Quick and good prices

February 14, 2025
theCatlab logo

Reply from theCatlab

Hi Helen. Thanks so much for choosing to shop with us and for sharing your feedback with us. Best wishes. theCatlab Team 🐱

Rated 5 out of 5 stars

Amazing product !! On another level

I’m absolutely over the moon with my Neakasa. I took careful consideration when choosing my next electronic litter tray. I’ve had a litter robot for about 8 years. It stopped working because the a small wiring component rusted 3 years in. Got it fixed but it’s never been the same so this time I made sure I considered others before purchasing another.
If you’re reading this in same thought process as I was TRUST ME the Neakasa is on another level. It’s so quiet and the open top is great for my two Maine coons. I think one of the best upgrades is how clean it looks, the material is perfect. So much easier to clean. The inside of the litter robot looks pretty disgusting sometimes, this won’t happen in the Neakasa. The material that the litter sits in on the Neakasa is superior to the other by far.

I still have to set the WiFi up on it but I have no doubt it’ll be easy enough. Set up the system initially was really easy and of course my cats were used to the movement etc
I love everything about it and I’ve just bought a second for my daughter. It’s an amazing product!!
Buying from the Cat lab was great too, friendly updates. And swift delivery. Perfect! Very happy. Thankyou Catlab

February 20, 2025
Unprompted review
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Reply from theCatlab

Hi Laura. Thank you so much for your kind review. We are delighted that you are so pleased with your purchase of the Neakasa M1 Litter Box. Reviews like yours really do make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Best wishes. theCatlab Team 🐱

Rated 5 out of 5 stars

Great price and quick delivery.

Great price and quick delivery.

February 12, 2025
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Reply from theCatlab

Hi Dell. Many thanks for taking the time to leave us a review. Your feedback is very much appreciated. All the best. theCatlab Team ❤

Rated 5 out of 5 stars

Best thing ever

My cats enjoy using their new litter box and makes my life a lot easier by not having to use the scoop ever again. There is no lingering smells as the try empties automatically after the cats have done their business. The service from the Catalab was Brilliant, I would definitely use them again. I have already bought two from them.

February 11, 2025
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Reply from theCatlab

Hi Tracy. Thank you so much for taking the time to leave such an informative review. We are delighted to hear that you're happy with your purchase and wish you all the best for the future 🙂 theCatlab Team.

Rated 5 out of 5 stars

Self cleaning litter tray

Ive had it for a week and up to now its an Excellent litter tray, my cats absolutely love using it. I have 2 other different makes of little tray but this one is definitely the best.

February 11, 2025
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Reply from theCatlab

Hi Maria, thank you for your glowing review! We're thrilled to hear that your cats are enjoying using the Neakasa M1 Automatic Litter Box - it really is a fabulous product! Thanks again for taking the time to provide your feedback and we wish you and your furry friends all the best for the future. theCatlab Team.

Rated 5 out of 5 stars

The life changing Automatic Cat Litter…

The life changing Automatic Cat Litter Box! This has made my life so much easier! I no longer have to scoop poop, would absolutely recommend, also it uses clumping litter which is great, so I didn't have to change the litter I was using already. The only thing I would say is, it's a shame that the waste piles up in one spot in the litter bin, but just give it a little shake and it will be fine. I've had the litter box for about 2 months now!

January 24, 2025
Unprompted review
theCatlab logo

Reply from theCatlab

Hi Fatimat. Thank you so much for the glowing review! We are grateful for your kind words and are pleased to know that our product / service has exceeded your expectations. Thank you for choosing us and we wish you and your furry friend all the best for the future. theCatlab Team.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish and product brilliant

December 23, 2024
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Reply from theCatlab

Hi there Rob! Many thanks for taking the time to leave your feedback. We really appreciate your support and trust in us and are delighted to hear how pleased you are with the service and product provided by theCatlab. Your 5-star review has made our day! Best wishes. theCatlab Team.

Rated 4 out of 5 stars

Neakasa M1 auto cat litter box

Fast delivery. Arrived safely. Cats took to using it fairly quickly. Some small design niggles but on the whole pretty happy with the Neakasa M1.

November 1, 2024
theCatlab logo

Reply from theCatlab

Hello and thank you for taking the time to leave us a review. Your feedback is very much appreciated. All the best. theCatlab Team.

Rated 5 out of 5 stars

Next day delivery of my auto cat litter…

Next day delivery of my auto cat litter box. £200 cheaper than on Amazon! Would definitely use The Catlab again.

December 23, 2024
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Reply from theCatlab

Hi Susan! Thank you for taking the time to leave a review regarding your litter box. Your feedback is very much appreciated. Wishing you all the best. theCatlab Team.

Rated 5 out of 5 stars

Very good product

Very good product. Our kittens love it. Good communication with the company.
Worth every penny. Keeps the smells away and very clean.

January 7, 2025
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Reply from theCatlab

Hi Paul! We're delighted to see the five-star review you've given to theCatlab. The Neakasa M1 Litter Box is a fantastic product and we're so happy that you're satisfied with your purchase. Thank you for taking the time to provide your feedback. theCatlab Team.

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