Great experience. Reliable company. I’d never heard of them and was apprehensive but had cheaper price than anywhere else and, after reading positive reviews, I went for it and am so glad I did! Genui... See more
Company replied
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Great experience. Reliable company. I’d never heard of them and was apprehensive but had cheaper price than anywhere else and, after reading positive reviews, I went for it and am so glad I did! Genui... See more
Company replied
Comprehensive marketing material on FB and website to aid decision making. Easy purchase process. Delivery within a week. Easy to set up and operate. Cats took to it quickly. It replaces an enclosed m... See more
Company replied
Do not buy items from this company they charge astronomical amounts to return items it is not free. They actually charge £65 for return for an item that had arrived less than 24 hours ago.
Company replied
Quick ordering process. Was a little bit worried at first, as I ordered on the Saturday over May Bank Holiday, so none of the links were working and when everyone had raved about quick delivery and... See more
Company replied
A trusted UK based supplier providing high quality smart cat products that make monitoring your cat's health easier and smarter! Our friendly and knowledgeable team are here to support you, ensuring complete customer satisfaction. We offer a reliable and responsive after-sales service as well as in-depth expertise on our smart cat products. theCatlab - chosen by cats, loved by parents.
United Kingdom
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I could not be more happy with the product and the service provided. The Cat Lab has been absolutely amazing and so helpful. The cat litter tray is absolutely fabulous and my cat is just the happiest. Thank you again for everything.

Reply from theCatlab
Had a lovely experience ordering from TheCatLab. Parcel arrived the day after ordering, and item was well packed. My cat loves the litter box, highly recommend.

Reply from theCatlab
This litter tray is a lifesaver for busy people! No mess to worry about anymore and my cat absolutely loves it! Would 100% recommend it

Reply from theCatlab
best invention ever made!!!! Excellent❤️❤️

Reply from theCatlab
I got this 5 weeks ago I have 2 indoor cats and this is a game changer only changed little bag once a week or every 6 days best investment I've ever made cats love it

Reply from theCatlab
A few days in to using the Neakasa M1 and so far I would highly recommend.
Ordered from Catlab who were very speedy on delivery.
Seem expensive at first but after not scooping multiple times a day, it feels money very well spent!

Reply from theCatlab
Before buying I had never heard of theCatlab, however they had the Neakasa M1 cheaper than Amazon. I had bought a round automatic litter tray which unfortunately, none of my cats used. I had always wanted to get the Neakasa M1 but didn't due to the price which is why I tried a cheaper option, which in the end cost me more! My cats have never used closed litter trays, only open, so this ultimately was a must for me. I took the plunge and ordered, it arrived 2 days later and has been a god send, having 5 cats I have worked the weight out and know who is going in, so far 4 out of 5 have used it which is a massive win for me! I still have manual ones for the one that doesn't use it but they all opt to use the Neakasa M1, they love it and aren't scared of it rotating to clean itself. It has saved time scooping, I'm not using bags every day for waste and I have peace of mind know my cats have clean litter each time they use it, after all if you're at work you can't be there to scoop and I should imagine it is stressful for them to use used litter trays (no matter how many you have!)
Sorry for the long review but if you have made it this far, take the plunge and get one!

Reply from theCatlab
I was a bit dubious at first as I had never heard of this company before and they were lots cheaper than anyone else. I took the plunge and ordered and my automatic litter tray arrived within 2 days ! Brand new in an original sealed box so it was the genuine litter tray. Works perfectly and has been a godsend. I wish I had bought one sooner. Im going to save up and buy a second from them soon. I would definitely recommend this company .

Reply from theCatlab
It's a relief cleaning up after each poo and wee. The design is well thought, unlike the Robot my cat used to spray into electric wires, but this one is closed ears and belly. Yet to clean the bowl. Does leave tiny poos, which I have to shovel out. My cat had a problem getting in because of her weight. No step included with box. Every expensive bought separately. I love the way I can clean it without looking at poo manually with App. App needs abit of attention was stuck on notifications like your bin is not available, after a change of litter bags. On the whole my cats love the half open top . It took 2 years to get into the closed Robot but this is open and they don't feel trapped. Thank you Neakasa. I love you.

Reply from theCatlab
Quick delivery and brilliant litter box. Saves time and hassle. Good service from Catlab

Reply from theCatlab
I’m absolutely over the moon with my Neakasa. I took careful consideration when choosing my next electronic litter tray. I’ve had a litter robot for about 8 years. It stopped working because the a small wiring component rusted 3 years in. Got it fixed but it’s never been the same so this time I made sure I considered others before purchasing another.
If you’re reading this in same thought process as I was TRUST ME the Neakasa is on another level. It’s so quiet and the open top is great for my two Maine coons. I think one of the best upgrades is how clean it looks, the material is perfect. So much easier to clean. The inside of the litter robot looks pretty disgusting sometimes, this won’t happen in the Neakasa. The material that the litter sits in on the Neakasa is superior to the other by far.
I still have to set the WiFi up on it but I have no doubt it’ll be easy enough. Set up the system initially was really easy and of course my cats were used to the movement etc
I love everything about it and I’ve just bought a second for my daughter. It’s an amazing product!!
Buying from the Cat lab was great too, friendly updates. And swift delivery. Perfect! Very happy. Thankyou Catlab

Reply from theCatlab

Reply from theCatlab
My cats enjoy using their new litter box and makes my life a lot easier by not having to use the scoop ever again. There is no lingering smells as the try empties automatically after the cats have done their business. The service from the Catalab was Brilliant, I would definitely use them again. I have already bought two from them.

Reply from theCatlab
Ive had it for a week and up to now its an Excellent litter tray, my cats absolutely love using it. I have 2 other different makes of little tray but this one is definitely the best.

Reply from theCatlab
The life changing Automatic Cat Litter Box! This has made my life so much easier! I no longer have to scoop poop, would absolutely recommend, also it uses clumping litter which is great, so I didn't have to change the litter I was using already. The only thing I would say is, it's a shame that the waste piles up in one spot in the litter bin, but just give it a little shake and it will be fine. I've had the litter box for about 2 months now!

Reply from theCatlab
Excellent service from start to finish and product brilliant

Reply from theCatlab
Fast delivery. Arrived safely. Cats took to using it fairly quickly. Some small design niggles but on the whole pretty happy with the Neakasa M1.

Reply from theCatlab
Next day delivery of my auto cat litter box. £200 cheaper than on Amazon! Would definitely use The Catlab again.

Reply from theCatlab
Very good product. Our kittens love it. Good communication with the company.
Worth every penny. Keeps the smells away and very clean.

Reply from theCatlab
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