Great cheese, great service, customer first. Excellent One star deducted for DHL leaving the parcel on the doorstep - even though we were in! Bad thing. All Cheesegeek’s careful work undone by an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good cheeses (tasty), well selected and good maturity. Tasting notes were useful too… let down by delivery though as didn’t arrive when they should have which hampered plans (had to go and buy some ch... See more
Company replied
I ordered a gift pack of cheese for my son’s birthday. Unfortunately there was problem and it couldn’t be dispatched on the chosen day so he didn’t get it on the birthday. However Cheesegeek kept me w... See more
Company replied
Great cheese. Great service when the delivery Co failed to deliver ( said they’d tried but no one on the Ring Doorbell). Issue sorted v quickly and given cheese biscuits and cute tiny chutney to apolo... See more
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Company details
Written by the company
The Modern Cheesemonger. Hand-picked, top-notch cheese delivered free, chilled, to your door.
Contact info
United Kingdom
- hello@thecheesegeek.com
- thecheesegeek.com
4.4
Excellent
549 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Follow up
Follow up. Following several failed deliveries due to delivery incompetence, my latest two orders were followed through to their arrival. Excellent customer service. Thank you.
December 1, 2025
Reply from cheesegeek
Hi Clare,
Thanks so much for your kind words! We're so happy that we were able to turn things around after the delivery issues with your orders. It means a lot that you took the time to leave such a lovely review. Thank you for the five stars 🌟 and for your continued support!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Calum,
Thank you so much for your lovely review and the five stars! We’re really glad to hear you had an excellent experience with us.
Hope to see you again soon! 🫶
Jen
Team cheesegeek 🤓
Great product!
November 27, 2025
Reply from cheesegeek
Hi Eden,
Thank you so much for the five stars! 🌟
We’re delighted you enjoyed the product, and we hope to treat you again soon.
Jen
Team cheesegeek 🤓
Wonderful, as ever! You always keep in touch about…
You always keep in touch about deliveries and everything arrives fresh, clearly labelled, with tasting notes and information. Most importantly, the cheeses are always bleddy lush!! 😋
November 26, 2025
Reply from cheesegeek
Hi Lynne,
Aww, thank you so much for your kind words! 💛
Our small but mighty team of geeks works hard to bring you the best of British (and beyond) fromage, so it means a lot to hear that everything - from delivery updates to the tasting notes - helps make the experience a five-star one. We care about the little details, and it’s truly lovely to know they make a difference.
Most importantly, we’re delighted to hear the cheeses are always delicious! 😋
Thank you again - we hope to see you soon!
Jen
Team cheesegeek 🤓
Prompt customer service response
They immediately responded to a delivery issue caused by a traffic accident and provided prompt resolution.
Excellent customer service!
November 24, 2025
Reply from cheesegeek
Hi Lee,
Thank you so much for your lovely review - and for your patience and understanding regarding the delivery issues!
We always do our best to proactively resolve any delivery problems to ensure orders arrive on time, or at least within our 48-hour freshness window, and we prioritise and escalate things with our courier partner whenever needed.
We’re really glad you felt the service was still worthy of five stars. Your review means a lot to our little team - thank you!
Jen
Team cheesegeek 🤓
Great service..
November 24, 2025
Reply from cheesegeek
Hi Steven,
We're over the moon to hear you felt the service was worth five stars!
Thank you so much for taking the time to leave such a lovely review. It means a lot to our little team 💛
Jen
Team cheesegeek
Reply from cheesegeek
Hi,
Thanks so much for taking the time to leave a five-star review! We're so happy to hear that your loved one enjoyed their gift.
We hope to see you again for more cheesy joy.
Jen
Team cheesegeek 🤓
Xmas cheese debacle
Tried to set up a subscription last year but couldn't choose vegetarian cheese only so gave up. Got an email regarding Xmas packs so thought I would try again. Talk about nightmare before Christmas! Five different packs on offer so began the laborious task of looking at each pack then trying to find each cheese in the pack to look at vegetarian or not. After not getting much information that way I clicked on the FAQ which didn't help then on the get in touch button which took me to a random page. I have given up again!
November 24, 2025
Unprompted review
Reply from cheesegeek
Hi Richard,
Thanks so much for taking the time to share your feedback - we really appreciate you giving us another try.
I’m very sorry to hear how frustrating your experience was when trying to check which cheeses were vegetarian, and that the “get in touch” link didn’t take you to the right place. That’s absolutely not the experience we want for our customers, especially at this time of year.
You’re absolutely right that we previously offered the option to exclude non-vegetarian cheeses from subscriptions. Much as we’d love to still offer that level of customisation, we’re no longer able to provide bespoke selections. Our monthly boxes are built from a carefully curated, seasonal range - and with only a limited number of artisan vegetarian cheeses available, we found we couldn’t consistently guarantee enough variety or stock to keep a veggie-only box running reliably. Making the tough decision to simplify our range helps us focus on the quality of the cheeses we do offer, but we completely understand that this doesn’t meet the needs of all our veggie customers, and we’re truly sorry for the inconvenience this has caused you.
Thank you as well for highlighting the difficulty in finding dietary information on our website. Your feedback is spot on, and our team will be looking into how we can make this much clearer going forward.
If here’s anything else we can do to turn this experience around, we’d really love to help. Please feel free to reach out at hello@thecheesegeek.com.
Thanks again for sharing your thoughts, and we hope we might have the chance to improve things for you.
Best wishes,
Jen
Team cheesegeek
Great performance
All arrived as ordered on the exact day promised some weeks earlier
November 18, 2025
Reply from cheesegeek
Hi Alan,
Thank you so much for the five stars!
We’re genuinely delighted everything reached you exactly when promised. Our geeks take timing almost as seriously as they take cheese (which is very serious).
We really appreciate you taking the time to share this!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Rosie,
Thanks a million for the five-star love!
We’re so happy the cheese made such a lovely gift - that’s exactly the kind of experience our team fusses over each day. From hand-cutting every piece to wrapping it with care, we want every present to feel special.
Thrilled it hit the mark!💛
Jen
Team cheesegeek 🤓
Super quick delivery of excellent…
Super quick delivery of excellent cheese which was well packaged. But, a little pricey.
November 13, 2025
Reply from cheesegeek
Hi Vic,
Thank you so much for the thoughtful review- and for the four stars!
You’re right, we are a little on the luxurious side, and we totally understand noticing the price. We work exclusively with small-scale, artisan makers who handcraft each cheese in tiny batches, and our team cuts and wraps everything fresh on the day it’s sent.
It means the world to us that you still enjoyed the quick delivery, the careful packaging, and - most importantly - the cheese itself. We truly hope you felt it was worth that little extra. 👑
Jen
Team cheesegeek 🤓
A successful gift
This was a gift. It arrived on the expected day and my friends were thrilled.
November 13, 2025
Reply from cheesegeek
Hi Mary,
Thank you so much for the lovely five stars!
We’re chuffed knowing your gift landed exactly when it should and made your friends so happy. Every cheese we send is hand-picked, cut fresh on the day, and wrapped with an embarrassing level of care by our cheese-obsessed geeks - all so moments like this can happen. We’re thrilled your gift hit the spot!
Thanks so much for taking the time to share your review 💛
Jen
Team cheesegeek 🤓
First subscription delivery - wonderful!
First delivery of a subscription and it was wonderful! Amazing cheeses, a great range of types and a decent amount to work through together in a few sittings.
I added some crackers and chutney/jams to the first order and they were perfect.
Love the pairings suggestions too so we've definitely upped our cheese game.
Easy to set up and I think a very reasonable price for what seems like a very well thought out service.
Looking forward to the next delivery!
November 7, 2025
Reply from cheesegeek
Hi Laura,
Thank you for this glorious five-star review! We’re over the moon that your first subscription box delivered the cheesy magic.
Our team really does hand-select every piece with care, cutting it fresh on dispatch day so each box feels like an experience in itself. Hearing that you enjoyed the pairing ideas makes it all worthwhile.
Can’t wait to send you the next cheesy adventure! ✨
Jen
Team cheesegeek 🤓
So easy to order and questions answered…
So easy to order and questions answered promptly.
Previously customer ; quality of cheese excellent
November 6, 2025
Reply from cheesegeek
Hi David,
Thank you for the five stars - and for coming back to us! We’re so glad the ordering felt easy and that our team could jump in quickly with any questions.
We pride ourselves on keeping things friendly, human, and helpful behind the scenes. And of course, every cheese is still cut fresh and checked over by our slightly obsessive artisans before it leaves us. We’re delighted the quality keeps you returning!
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Fiona,
Thanks so much for your lovely review! We’re thrilled to hear you enjoyed the selection - and even happier that your cheesebox made it to you in record time.
We hope to see you again!
Jen
Team cheesegeek 🤓
Great customer service
Great customer service - thank you for allowing me some extra time on my gift voucher, much appreciated. Delicious cheese
October 23, 2025
Reply from cheesegeek
Hi Jane,
We’re so glad we could help - and even happier to hear you enjoyed the cheese! Thanks for taking the time to share your lovely feedback.
Jen
Team cheesegeek 🤓
Reply from cheesegeek
Hi Susan,
Thank you so much for taking the time to leave a review.
We're really sorry your cheese had a short date, but glad you reached out so we can help. Just drop us an email at hello@thecheesegeek.com with the details of the date issue, and we'll be happy to look into this for you - we'd really like the chance to make things right!
Jen
Team cheesegeek 🤓
The cheese was nice but very expensive.
The cheese was nice but very expensive.
I would be able to by good quality cheese from a local cheese monger.
October 23, 2025
Reply from cheesegeek
Hi Gerard,
Thanks so much for your feedback!
We completely understand that our cheese is a bit of a luxury, and we always aim to make sure it feels worth the price. Each month our team hand-selects, cuts, and packs some of the finest seasonal British cheeses.
We’re sorry this experience didn’t feel like a full five stars, and we’d love to know what we could do to make it one next time. 🧀
Jen
Team cheesegeek
The customer service is amazing.im new…
The customer service is amazing.im new to this brand and had a query with a specific cheese bought in sainsburys. The tema have thoroughly investigated it and been amazing. The cachel blue cheese is out of this world! I am now waiting on a selection of other ones coming from the online store. Can't wait to try these as we ate all obsessed with some good cheese and crackers especially this time of year!! Must mention Jen who is absolutely over and above with her customer service ! From now on will be buying direct from the website
October 23, 2025
Unprompted review
Reply from cheesegeek
Hi Kirsty,
We're SO grateful for your absolutely lovely review! To say it made our day would be an understatement 💛
We're delighted you've been happy with the service, and it's really amazing to hear you enjoyed the Cashel Blue. It's one of our faves too!
Providing great service and delicious cheese experiences is always what we strive for, so it means the world to know we’re hitting the mark.
Thank you so much for taking the time to share your feedback - and welcome to the gang! 🤓
We hope you enjoy your cheesebox, and that we get to supply you with many more to come!
Jen
Team cheesegeek
Great British cheese
Great British cheese, the quality is exceptional and such interested choices!
October 14, 2025
Reply from cheesegeek
Hi Ashley,
Wow, what wonderful feedback - thank you so much! We're delighted to hear you've discovered some interesting styles, and that you feel the experience is worth five stars. 🌟🌟🌟🌟🌟
Thank you again for the kind words - it means a lot!
Jen
Team cheesegeek 🤓
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