Welcome to the analogue world (sadly with none of the good bits). Slow to act, serve and update each time. Today's wasted journey was updating an address in person, which they said they hadn't receive... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot begin to say how magnificent this company's been to us when we recently needed to transfer our mortgage from one property to another. Our circumstances had changed but they were just wonderfu... See more
I visited the Scarborough branch of Yorkshire Building Society today and I would like to comment on the staff member Jenny who very helpful to me. I am disabled and did not realise that I had to make... See more
Utter nonsense. Just try getting hold of someone to talk to. Or even, if you happen to use the internet, try getting past their security measures to log into your own account. Want to change you... See more
2.6
Poor
66 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience throughout
Terrible experience throughout - even when closing the account. Passed from one to the other indefinitely and waiting times on the phone are really to be believed!
October 7, 2019
Unprompted review
Awful experience at the Sutton branch…
Awful experience at the Sutton branch with a lady called Charlotte.I came in to open an account but she made me feel like I was a nuisance and that the branch was closing soon, I wouldn't of minded that but it was the manner in which it was handled - she was rude and belittling, and barely let me get a word in edge ways. I left feeling frustrated and deflated. The worst thing was she seemed completely oblivious. Not a way to treat Customers - I will venture to another building society or another branch next time that's for sure!!
June 27, 2019
Unprompted review
Simply the best
I cannot begin to say how magnificent this company's been to us when we recently needed to transfer our mortgage from one property to another. Our circumstances had changed but they were just wonderful helping us sort everything out. Thank you to everyone involved you were marvellous.
January 23, 2019
Unprompted review
A small building society with a narrow minded approach.
Applied for a remortgage because they had the better rates as published in papers. Extremely difficult and tedious lengthy process. For some reason staff make every effort to shun customers. Very arrogant and bullish attitude.
In summary a small building society with a narrow minded approach.
Ref: 11859712
December 3, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.