Thechocolateboxbycharlotte Reviews 

Purchased several personalised chocolate boxes £14.50 each
Nothing personalised at all arrived in plain white flimsy boxes? That don’t stay closed, with a faded printed A4 happy Christmas inserted inside. Chocolate bars wrapped in a bit of tissue. I could of purchased the chocolate & done better & saved money

Ordered my Mum a Ferrero Rocher bouquet from The Chocolate Box by Charlotte it’s beautiful! Lots of time, effort & love went into this, my Mum was so happy to receive it, arrived by courier within a few days of ordering, amazing gift also great amazing price. I will use them more and more now, I have recently ordered another for a get well soon gift, I highly recommend The Chocolate Box by Charlotte. THANK YOU SO MUCH!

After reading such positive reviews, and never having ordered anything like this before, I was swayed to use this company. The product itself looked very pretty.. lovely message card.. recipient happy with gift. BUT... I found the customer service and delivery to be very poor indeed! Having had several emails back and forth, all I can say is, I must have got Pam on a bad day - twice! Such a shame, because all other reviews look so impressive - very sadly, this wasn’t my experience. I felt as though I’ve had my wrists slapped for daring to ask about the delivery, and the shocking state of the packaging delivered by the courier. I was apologised to, but in a ‘back-handed’ manner, I feel. 😔

18:25 hrs... in response to your input of my honest personal review...
I am unsure to whom I am addressing at this point, is it Pam or Charlotte?
Please re-read my review.
I praised where praise was due, and gave an honest feedback as to how I felt I had been dealt with by Pam - (the company/Charlotte?).
The order was placed on the 20th and no further response was received after initial email of order acknowledgment, until I contacted you on the 23rd, asking if you had any idea when the bouquet would be shipped/delivered. I felt your response was abrupt and unfriendly. But I left it at that. I then received an email saying it had been shipped on the 23rd. Hermes said they had the package on the 23rd. But this was not delivered til late morning today, 25th. The package was appalling and you’ve seen the photos which prove that. I praised your product, and said how pretty it looked- but I advised that I was shocked at the state of the packaging delivered by Hermes.
On informing you by email about all of this, I again felt your response to me was too aggressive and unnecessarily abrupt, and even a little condescending. I informed you of this fact, about your attitude and customer service, and closed contact with your company. Then left my review on TRUSTPILOT - giving what I believe to be a very fair and balanced review of my own experience... not my daughter’s, nor anyone else’s ... but my own! I now see that you wish to continue having your voice heard over a genuine customer, who never having used a company like yours, went by reviews showing 100% satisfaction, so I expected 100% customer satisfaction - but very sadly for me, it was not to be! Instead, you wish to carry this on in full view of anyone contemplating making a purchase from your company!? I also want to point out, your response directed at me on TRUSTPILOT this evening, is far more polite and respectful than the emails I have received from Pam. I gave my honest point of view in light of my own experience. Please leave this alone now - it’s happened and it’s done. My 1 disappointing review of your company will surely not have any effect on any of your future customers. People have free-will ... we will all shop wherever we choose to.

Excellent service, lovely products and have used now quite a few times nothing’s too much

Each order I have place with the chocolate box by Charlotte has been filled promptly and beautifully presented. I have made short notice and slightly different request but always completed with fantastic customer service.

Top service, would reccomend highly if anyone looking for a gift for someone special. My wife was over the moon with it. Very very happy. Than youu!!

Simply stunning creations. Made the perfect birthday gift. Service was first class and delivery was perfectly timed. You can tell these are crafted with care. I will be ordering again soon.
Thank you.

Really good company, first time I have ordered with them and I will definitely be ordering again!
All chocolate boxes are perfectly wrapped and personalised to how you would like it, which makes it a perfect gift. Also fast delivery and really easy to contact the business if any queries.

I Definitely recommend!

Amazing 2nd time I have ordered from you and delighted with both
I would like to say I big thank you
My daughter will love it
It’s beautifully wrapped too
I will definitely be ordering again soon
Thanks again
Stay safe x

Excellent service , value for money and communication ,the chocolates arrived perfectly timed for my mums 70th birthday which made her very very happy as we can't go to see her in these lockdown times thank you so so so much The Chocolate box for service

I ordered a chocolate bouquet and not only did you get more chocolates than other websites it's actually cheaper! The best thing about this lovely company is the personal touch and by that I mean the constant contact throughout my order. Pam ensured my delivery arrived before it was needed. My friends was wow'd by this stunning collection. THANK YOU PAM!

Fab products, brilliant service all with a great price! Would definitely recommend 👍👍👍

Fantastic customer service, even delivered as I don't drive. Absolutely fantastic product and good value for money, will be ordering again for other occasions. Thank you!

Loved the service from start to finish!! Everything was fast and efficient, friendly service , quick delivery . And I was very pleased with the product it’s gorgeous. And communication skills were fab too. Can not find any faults in this delivery process. Charlotte was fab!x. will deffo be ordering again in future from her.

Fantastic customer service from beginning to end with Charlotte ! She answered my enquiry fast! And sign posted how my item was coming along! And even went the extra mile to sort delivery out to me as I done drive ! My order is amazing! And my mum will love it on Mother’s Day! Thank you so much! For making it! It’s beautiful ! And Can tell a lot or effort has been put into it!

FANTASTIC!! Really delighted with every aspect of my experience! Was concerned that a gift for my niece might not arrive in time for her birthday, so I emailed them. Charlotte not only replied within a couple of hours but personally ensured that it would - and did!! The gift was so beautifully wrapped inside inside the protective packaging that it seemed a shame to open it, but when my niece did so, the look on her face was worth any price - and this was also excellent value!! An extra bonus was that the Galaxy gift included a couple of Ripples - not readily available elsewhere (that got me extra brownie points) Cannot recommend these products or Charlotte's service highly enough: as I said: FANTASTIC!!

Recommended fabulous items.. definitely use chocolate box again

I am super pleased with the chocolate bouquet I got for my Husband for Valentines Day! It really is fabulous! Highly recommended and I will definitely use again. Fantastic value for money too!

Fabulous service , really good communication and exactly what I asked for , couldn't ask for anything more