The Cleaning Doc Reviews 171

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality results, often noting that their items, including designer garments and coats, were returned looking brand new. Many appreciate the quick turnaround times and the staff's clear, honest communication regarding the cleaning process and potential outcomes. Reviewers frequently highlight the company's ability to remove stubborn stains that other dry cleaners couldn't handle, saving valuable and sentimental items. The professionalism and attentiveness of the staff are also commonly mentioned, with many expressing their intent to use the service again for their premium clothing.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the excellent and fast service. Many... See more

Product

Customers consistently note positive experiences with product. Many reviewers express delight, stating that... See more

Quality

People report positive experiences with quality. Customers are consistently delighted with the results, often... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacket Revival

Quick replies, taken time to listen to what has happened and gave an honest opinion on a possible outcome. Was impressed by what they had managed to do. Will use again

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Miracle workers

Miracle workers!
Fantastic service start to finish when these guys took on the challenge of my very very neglected and filthy Canada goose. Extremely efficient service, excellent customer service and communication and I am speechless by the final result. Incredible work, could not recommend the team more highly.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

The Cleaning Doc's work are amazing

The Cleaning Doc's work are amazing. They are efficient and reliable. They always tend to manage your expectations on outset so you are aware of what is possible, but usually, in my experience, surpass those expectations.

I have sent a number tailored and designer coats. My first experience was a blue satin Burberry trench which had been significantly damaged by a high street dry cleaner. The Cleaning Doc were able to bring the material back to an acceptable appearance which meant I was able to wear it again. Following this I sent in a couple of Fendi coats and Chloe trainers. I have never been disappointed.

Shout out to Bobby, who is totally hands on and always willing to help.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Moncler jacket refresh

Sent my Moncler jacket to these guys and to say I’m happy is an understatement.
The service was quick and professional with a faster than expected turnaround.
My coat is like brand new again!
Highly recommend!

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

White Canada Goose

I sent my white Canada goose goat to be cleaned thinking the stains and marks would never come out but I got it back looking completely brand new:) highly recommend

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

WOW!!

WOW!!! My coat looks brand new!!!
What an amazing job the team have done ...
I used a dry cleaners twice and they couldn't get my stone island coat cleaned at all ... these guys have worked their magic and I feel like I've got a brand new coat!!!!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

5⭐️ highly reccomend

wow!
i sent my white canada goose to be cleaned, and its come back amazing! all marks are totally gone!i had previously sent my coat to a local dry cleaners who were unable to get any of the marks out..
i highly recommend the cleaning doc,fast communication and turnaround,i wouldn't trust anyone else with my coat! thankyou so much.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service !

Brilliant service !

Very easy and convenient collection and delivery service.

The service quality is excellent, I will definitely be using The Cleaning Doc again.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish the cleaning Doc…

From start to finish the cleaning Doc were outstanding, first class customer service with everything thoroughly explained. My son’s cream Canada Goose coat looks brand new! Previously had it cleaned by Canada Goose themselves and was no where near as good as the cleaning Doc, You really do get what you pay for
Thank you

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Why you should use thecleaningdoc

Communicating throughout the whole process. Very professional service provided, the items which I sent to clean look unrecognisable compared to when I sent them. Highly recommend this business for all your designer cleaning needs

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service ! Took my Moncler Coat which was blue and had oil stains all over it and made it look brand new! Every other cleaning agents said it was a write off and wouldn’t touch it but these guys worked there magic and got it looking brand new ! Really nice guys , really helpful also kept me updated thru the process so I was assured my item was safe ! I would recommend to anybody with items of clothing they love but have somehow ruined them. Thanks a lot The Cleaning Doc 😎

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Better than a dry cleaner

Communication great, posting and receiving items was no problem, everything I sent off came back immaculate. Prada puffer, LV windbreaker, moncler puffer. Everything was handled perfect and will always use the guys over a dry cleaner then service is immaculate

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

I sent both my Canada goose coats to…

I sent both my Canada goose coats to the cleaning doc and they came back within 5 days like brand new coats again. Fantastic service, kept me updated with my products and how they’ve turned out and super fast to have them back. Will definitely be using them again for when they need a good clean. Thanks again 😊

October 31, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look