The Cleaning Doc Reviews 171

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high-quality results, often noting that their items, including designer garments and coats, were returned looking brand new. Many appreciate the quick turnaround times and the staff's clear, honest communication regarding the cleaning process and potential outcomes. Reviewers frequently highlight the company's ability to remove stubborn stains that other dry cleaners couldn't handle, saving valuable and sentimental items. The professionalism and attentiveness of the staff are also commonly mentioned, with many expressing their intent to use the service again for their premium clothing.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the excellent and fast service. Many... See more

Product

Customers consistently note positive experiences with product. Many reviewers express delight, stating that... See more

Quality

People report positive experiences with quality. Customers are consistently delighted with the results, often... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to The Cleaning Doc for the super quick service. My Stone Island Had Lost Its puffer, They did they magic & fully revamped and finally had its puff back like NEW, honestly the quality a... See more

Rated 5 out of 5 stars

Sent a Canada Goose coat to be cleaned. I was a bit unsure about sending it, but it had a stain on I couldn’t remove and they were very responsive and I read good reviews. They provided very clear ins... See more

Rated 5 out of 5 stars

Gave them my canada goose coat on tuesday which had a lot of soiling hadnt been washed since i purchased it just recieved it back today and wow what a big difference looks like its a brand new coat. A... See more

Rated 5 out of 5 stars

The people were clear with their communication. I sent 2 Ami Paris jumpers and a Moncler Maya which were returned to me cleaned to the point where I thought they sent me brand new items. The people... See more


Company details

  1. Dry Cleaner

Written by the company

The Cleaning Doc is your designer dry cleaner. we keep your clothes looking their best. With our pick-up and drop off service, we use the best techniques to bring back that gorgeous gleam, eradicating whatever problem caused these stains…believe us when we say these stains will not last any longer than they have to!


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing service!

Amazing service and really good value for money. I bought a new Givenchy jumper and within two days my friend spilt her cocktail all over it. Amrina was really helpful and knowledgeable about how to get the stain out. Within a few days she’d got the jumper back to brand new condition and it now looks amazing. Will definitely go back in the future to clean more of my designer garms.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

The Cleaning Doc somehow managed to fix…

The Cleaning Doc somehow managed to fix my palm angels t shirt which I was really surprised with. Had red liquor on it and some puke but they worked their way through it and fixed it. Definitely coming back🤝

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

The best 🔥

Sent items off thinking they wouldn’t go back to normal, but they’ve come back like brand new! 100% recommend 🔥

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend using thecleaningdoc…

I highly recommend using thecleaningdoc to get your designer items dry cleaned 5 star service great communication very polite, quick collection and delivery. The coats I got dry cleaned came back looking and smelling brand new. I wont be going anywhere else to get my items dry cleaned. 5 star service throughout the whole process.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

One word...remarkable!

Managed to restore my most loved Moncler jacket! Having been sitting in my cupboard for the past year, and worrying about having it cleaned and repaired, little did I know TheCleaningDoc was right at my finger tips.

TheCleaningDoc lifted a heavy drink stain from my cream Moncler, without tarnishing the quality. I was mesmerised!

Having a slight split at the cuff of my jacket, TheCleaningDoc managed to discover this, and repair it for me, off their own back! I was astonished by thier use of initiative.

Honestly, such amazing customer service. The team promptly replied to my messages, to having my item picked up and dropped off in no time, back in my wardrobe. My most loved Moncler had come back to life! Will definitely be recommending and using again!

Thankyou TheCleaningDoc!

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely flabbergasted

I live in Birmingham for uni, and have had a Gucci scarf sitting in my wardrobe for ages, they kindly picked it up for me and restored it back to its originally quality, they lifted heavy makeup stains and brought back the colour. I’m so impressed, lovely people and great customer service. 100% recommend and will be using this service regularly

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing services

Absolutely amazing services, my sons jacket had alcohol stains on it. The Cleaning Doc bought it back to life. Jacket is like new. Brilliant service from these guys, friendly and kept us updated on what was happening with our product. Always get back your Messages quickly. Definitely will be using them again!

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Number 1 in Birmingham for dry cleaning only place I trust with my designer jackets go the extra mile to make sure your pleased with their work 5⭐️ Service as usual thanks again guys.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

No other dry cleaners like the cleaning doc!!!!

Over the years I have really struggled in finding a dry cleaner that specialises in luxury clothing, leaving me resorted to giving it to mediocre dry cleaners such as timpsons and Johnson, which I’ve never been satisfied with there service and quality of dry cleaning. I came across the cleaning doc on Instagram and thought it looked very professional and seen they have cleaned such a variety of luxury garments. So I thought I’d drop them a message and take a chance, cause I was really baffled on how they revitalised some coats and cleaned some absolutely filthy items!

From my message I instantly got a response, and the team was very professional and polite and really explained everything to me, as I was abit sceptical about handing over my items to them at first as I’m old fashioned and like to talk face to face.

However, through speaking with them I could tell they knew there stuff and really put me at ease! I send over pics of my items and got a price for it all, which i was more then happy with as it included collection and delivery and arranged a collection date. They then came to collect the items later on in the week when I was free and was extremely polite and informative, what I really appreciated about the whole process was the constant updates I was receiving which left me assured my items are safe and in good hands.

Upon receiving my items, I was left AMAZED, my items came back brand new and I couldn’t believe it, they looked as if they was taken and swapped for a brand new one!!!! Never did I think I could be that happy and shocked over receiving some items after they have been dry cleaned. But I guess there’s a first time for everything.

So I believe it’s safe to say that cleaning doc is not only a professional polite and informative team, but they really do make miracles happen with revitalising clothes to look like they are brand new. Even items I’ve spilled wine on they have somehow worked there magic.

I can’t recommend this business enough in what they do, as I believe they are the best at it BY FAR and since, ditched all other dry cleaners and only use them now.

February 28, 2022
Unprompted review

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