I ordered some sale merchandise and the order showed an addition discount. However, when I saw the confirmation copy I was charged the higher price. I called customer service and verified that the 40... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just need... See more
Company replied
Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers. On the recent end of season sale, I bought some things, and... See more
Company replied
I've had many bad experiences with other companies (especially when the item was fabric)...ordering something that turned out to be less than expected. However the quality and appearance of this beds... See more
Company replied
Company details
- Bedding Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Linens Store
- Mattress Store
Written by the company
For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
Contact info
1200 Harbor Blvd. Floor 9, 07086, Weehawken, United States
- 1-800-323-8000
- custserv@TheCompanyStore.com
- thecompanystore.com
4.1
Great
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Soft beautiful towels
Towels are beautiful! I loved that they were on sale and was amazed at how fast this order was delivered. They are very soft and our family is very happy with them. They are better than towels purchased for twice the amount.
December 21, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience! We’re thrilled to hear that you love your new towels, that they arrived quickly, and that your family is enjoying their softness. It’s wonderful to know they exceeded your expectations, especially compared to higher-priced options, and we truly appreciate your support of The Company Store.
Always good!
First, your products are of high and lasting quality, are beautifully designed, and honestly over the decades I've shopped with you, you've never once failed me - a true accomplishment! Please maintain your standards going forward and your customers will reward you as you reward us! Thank you.
December 20, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you so much for your incredibly kind and thoughtful words and for your many years of loyalty to The Company Store. We’re truly honored by your confidence in the quality, design, and consistency of our products, and feedback like yours means more to us than we can express. We remain deeply committed to upholding the standards you’ve come to expect, and we sincerely appreciate your support and encouragement as we continue to serve customers like you.
Wedge pillow and cover …
Company is fine but cover for wedge pillow is much too small and compacts the wedge into a hard ball.
December 15, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We’re sorry to hear that you found the wedge pillow cover to feel too tight and appreciate you sharing your feedback. The cover is designed to provide a very snug fit to help it stay securely in place on the wedge pillow, which ensures the pillow performs as intended, though we understand that this may feel tighter than anticipated. Your comments are helpful as we continue to review our products and designs, and we truly appreciate your support of The Company Store. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Quality
Love my shower curtain!!! Best quality, best design and it makes me happy! The artwork and color is fabulous and it supersedes any other shower curtain I have seen!
Thank you so much!!!!!
December 19, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you love your shower curtain and that the quality, design, and colors bring you so much joy. Your kind words mean a lot to us, and we truly appreciate your support of The Company Store.
Great selection and fast delivery
Great selection and fast delivery. Just what I wanted.
December 15, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for your feedback! We’re delighted to hear that you found exactly what you were looking for and that your order arrived quickly. We truly appreciate your support of The Company Store.
Love your flannel sheets!
Received order in an appropriate time frame and love the products. Thanks
December 8, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience! We’re glad to hear your order arrived promptly and that you love the products. We truly appreciate your support of The Company Store.
Cover arrived much earlier than expected
The cover to the pillow arrived much earlier than expected, and It is beautiful. However, given that one has to buy the pillow itself separately, it is really expensive.
December 17, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We’re glad to hear that your pillow cover arrived sooner than expected and that you find it beautiful. We understand that purchasing the pillow separately can feel costly, and we truly appreciate your honest comments, as they help us continue to evaluate and improve our product offerings. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
GREAT COMPANY - QUILTS STRAIGHT FROM HEAVEN
Have several quilts, from several different years, from The Company Store and am so happy with each and every one of them! The quality, size, and durability of each is superb! Same for the towels and rugs. GREAT COMPANY.
December 18, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you so much for your wonderful feedback! We’re thrilled to hear that your quilts, towels, and rugs from The Company Store have consistently met your expectations in quality, size, and durability over the years. Your continued support means so much to us, and we’re honored to provide products that bring you lasting satisfaction.
I’ve loved The Company Store sheets for…
I’ve loved The Company Store sheets for years. The sateen sheets are so soft.
December 18, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for your kind words and for being a loyal customer! We’re thrilled to hear that you’ve enjoyed our sheets over the years and that the sateen sheets feel so soft. Your support of The Company Store means a great deal to us.
I love my new comforter
I love my new comforter, its incredibly warm! It has exceeded my expectations and it makes me wish that I bought it earlier.
December 4, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback! We’re delighted to hear that your new comforter is keeping you so warm and that it has exceeded your expectations. We’re thrilled it’s making such a cozy difference, and we truly appreciate your support of The Company Store.
Love these sheets
Love these sheets. Will be ordering more in other colors. Washing the ones I just received and I can’t wait to put them on.
December 16, 2025
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear that you love your sheets! It’s wonderful to know you’re excited to wash and use them, and we’re delighted that you plan to order more in other colors. Thank you for sharing your enthusiasm—we can’t wait for you to enjoy your new additions!
LL ROYAL LOFTAIRE ULTRA PLW are the BEST pillow you can buy !!!!
my order was originally ordered on 11/25/25, not as my invoice states, 12/11.
I have had several communications about this order, the last one probably being 12/11 since the pillows appeared on my doorstep today !! YAY !
The first delivery date I received was 12/16, OK in time for Christmas ! The second communication said 02/15/2026. I said that I was very disappointed, that I had ordered in November hoping for Christmas receipt. And MAGIC ! they appeared on my doorstep this morning! Something fishy going on with communication, and I DON'T mean mine !! P.S. I don't order queen size which I have before...they are too big for the bed even though the bed is queen.
December 18, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We sincerely apologize for any confusion and inconvenience regarding your order, and we completely understand how frustrating inconsistent communications can be. Typically, we allow our warehouse 1–2 business days to fulfill orders, but during the holiday season, our volume is much higher, which can sometimes result in longer processing and shipping times. We truly appreciate your patience as our team works as quickly as possible to fulfill and deliver orders, and we’re glad to hear your pillows have arrived safely. Thank you for sharing your feedback, as it helps us continue improving our communication and shipping processes. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
it came on time announced and in good…
it came on time announved and in good shape. i needed this item (down duvet) right away.
November 19, 2025
Unprompted review
Reply from The Company Store
Hi. We’re so glad to hear that your down duvet arrived on time and in great condition! It’s wonderful to know it arrived when you needed it most, and we appreciate you sharing your positive experience.
I only received the packages today
I only received the packages today, 12/13, and not as I’d been notified, that they would come yesterday.
December 13, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We sincerely apologize for the delay in your delivery and for any inconvenience it caused. We understand how frustrating it can be when packages arrive later than expected, and we appreciate your patience. We’re glad to hear your order has now arrived, and we hope you enjoy your items. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
I like the quality of the towels
I like the quality of the towels I ordered and the quick delivery.
However I did not receive the gift bag I ordered. I am still hoping to receive it before Christmas, as the towels are planned as gifts.
December 11, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We’re delighted to hear that you’re enjoying the quality of your towels and that they arrived quickly! We sincerely apologize for the missing gift bag and understand how disappointing this can be. To ensure this is promptly resolved, we will be reaching out to you directly for more information so we can address your concern and provide a satisfactory solution.
Takes too long for refunds
I recently ordered towels that needed to be exchanged for a higher quality option. Unfortunately, the company does not allow exchanges, so I had to return the original order and place a new one separately. The return package took 6 days to reach them, and now I’ve been told it will take another 10–15 days to apply the credit to my card. That means waiting close to three weeks for a simple refund.
This turnaround time feels excessive compared to industry standards, where refunds are typically processed within just a few business days of receipt.
Update
They did reach out and credit my card after I re-contacted them asking where the refund was. However, they then deducted $54 as a return fee off my order total of $180. I contacted them again and said they made a mistake and it should’ve only been $13 and they will send me a refund for over charging me the fees associated with the return. Seems to me like a lot of issues with just one order.
November 15, 2025
Unprompted review
Reply from The Company Store
Hi. We sincerely apologize for the inconvenience and frustration you’ve experienced with your return and refund, and we truly understand how disappointing it can be to wait for a credit. We recognize that the process has taken longer than expected, and we appreciate your patience as we work to resolve this matter. To ensure we address your concerns thoroughly and provide the best possible solution, we will be reaching out to you directly for more information so we can assist promptly and make this right.
Best mattress pad ever!
Your website is user-friendly. Price was fair. The mattress pad is the most comfortable and best quality one that I’ve ever purchased.
December 11, 2025
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear that you found our website easy to use and that you’re enjoying your mattress pad! It’s wonderful to know it’s the most comfortable and highest-quality one you’ve ever purchased. Thank you for sharing your positive experience—we truly appreciate your feedback!
Fantastic!
Ease of website, sales pricing that makes it more affordable and the sheets and duvet cover wonderful!!
December 5, 2025
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear that you found our website easy to navigate and enjoyed our sales pricing! It’s wonderful to know that your sheets and duvet cover are exceeding your expectations. Thank you for sharing your positive experience—we truly appreciate your feedback!
Refund timeline is more like 3 weeks if at all
The company store has stunning sheets of high quality. But the experience of getting a refund is terrible. Item was received on Dec 2nd and despite the FAQ saying refund would be processed in 3-5 biz days... rep said it was not processed. He proceeded it on 12/11 and told me I might get refund in 5-7 biz days. Ridiculous - awful experience. Spent $500+ on merchandise and will never purchase again
After multiple chats and calls and emails, refund was finally released to PayPal on 12/11/2025. Exhausting and Lousy experience.
December 9, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We sincerely apologize for the frustration and exhaustion you experienced with your refund, and we completely understand how upsetting this must have been, especially after multiple attempts to resolve the issue. Typically, we allow our warehouse 3–5 business days to process refunds, but during the holiday season, our volume is much higher, which can sometimes result in longer processing times. Once a refund is processed, it can take an additional 3–5 business days for the funds to return to the original form of payment, depending on the financial institution. We truly appreciate your patience as our team works as quickly as possible to credit orders, and we’re grateful for your feedback, as it helps us continue improving our processes and communication.
My bed looks like your photos now!
The sheets, which I hand washed prior to using, are soft and warm. The holly w/berries pattern is just right for snowy New England nights. I haven’t tried the bath towel yet, but it feels soft and the dark blue is what I wanted.
December 10, 2025
Unprompted review
Reply from The Company Store
Hi. We’re so glad to hear that you’re enjoying your sheets and love the Holly with Berries pattern—it sounds perfect for cozy New England nights! It’s also wonderful to hear that the bath towel meets your expectations in softness and color. Thank you for sharing your positive experience—we truly appreciate your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.