I ordered some sale merchandise and the order showed an addition discount. However, when I saw the confirmation copy I was charged the higher price. I called customer service and verified that the 40... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just need... See more
Company replied
Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers. On the recent end of season sale, I bought some things, and... See more
Company replied
I've had many bad experiences with other companies (especially when the item was fabric)...ordering something that turned out to be less than expected. However the quality and appearance of this beds... See more
Company replied
Company details
- Bedding Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Linens Store
- Mattress Store
Written by the company
For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
Contact info
1200 Harbor Blvd. Floor 9, 07086, Weehawken, United States
- 1-800-323-8000
- custserv@TheCompanyStore.com
- thecompanystore.com
4.1
Great
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It took a very long time to receive my…
It took a very long time to receive my order. Perhaps it’s still super busy from holiday orders.
January 6, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We’re truly sorry that your order took longer than expected to arrive and really appreciate your patience. During busy times like the post-holiday season, shipping can take a bit longer than usual, and we’re grateful for your understanding as our team works hard to get every order to our customers as quickly as possible. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Not all changes are good
I have bought and loved the nightshirts you sell, and when I got an email about a sale, I bought two. They are several inches longer than the originals, and I feel as if they would be appropriate as a casket garment.
Nothing indicated this change had been made, nor did the illustrative picture of them on the website.
I am too busy to return them, and I am trying to decide if I will take them to someone to hem them.
January 2, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We’re sorry to hear that the nightshirts did not meet your expectations in length, and we apologize that this change was not reflected in the product description or images. We truly appreciate you sharing this feedback, as it helps our team improve the accuracy of product details for our customers. Please note that many of our apparel products, including nightshirts, include a size chart to help guide selections. We understand the inconvenience this may have caused and hope that any adjustments you choose to make will allow you to enjoy the nightshirts comfortably. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
The towels are well made
The towels are well made and very absorbent. The shipment was complete and arrived in a reasonable time frame.
December 18, 2025
Unprompted review
Reply from The Company Store
Hi. We’re glad to hear that you’re pleased with the quality and absorbency of the towels and that your order arrived complete and within a reasonable time frame. We truly appreciate your feedback and hope you continue to enjoy your purchase.
Love the company store
Love the company store. Consistent great quality. Good selection.
January 3, 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear that you love The Company Store and appreciate your kind words about our consistent quality and product selection. Your feedback means a lot to us, and we look forward to continuing to provide items you enjoy.
We love the hotel quality
We love the hotel quality , dence towels!
Very pleased w the color and feel!
January 4, 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear that you’re enjoying the hotel-quality, dense towels and are very pleased with both the color and feel. Your feedback is greatly appreciated, and we hope they continue to exceed your expectations!
Love the pattern on my quilt
Love the pattern on my quilt, seems soft and properly sized for my new queen sized guest bed. I keep walking in the room just to see how nice it looks
January 3, 2026
Unprompted review
Reply from The Company Store
Hi. We’re so glad to hear that you love the pattern on your quilt and that it fits your queen-sized guest bed beautifully while feeling soft and comfortable. It’s wonderful to know it’s adding such a lovely touch to your room, and we hope it continues to bring enjoyment every time you see it.
Comforter is beautiful
Comforter is beautiful. Great weight and very warm. Well worth the price. Shipping was relatively quick
January 3, 2026
Unprompted review
Reply from The Company Store
Hi. We’re delighted to hear that you’re enjoying your comforter and that it provides the perfect weight and warmth. It’s wonderful to know that you feel it was well worth the price, and we’re glad your order arrived promptly.
Reply from The Company Store
Hi. We’re glad to hear that placing your order was easy and that it arrived quickly. We appreciate your feedback and hope you continue to enjoy your purchase.
Everything!!
Everything!!! We love your products because they are made so well! Also, you have great customer service!!
Thank you!!!
January 1, 2026
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear how much you love our products and truly appreciate your kind words about their quality. It’s also wonderful to know that our customer service has met your expectations—thank you for sharing such positive feedback!
Good Quality But Out-Of-Stock Wait Time Issues
I've purchased several times from this company. The quality and stewardship seem good. The pain point is their ability to manufacture products in a reasonable time frame. For example, one sheet set wasn't in stock but I ordered anyway to take advantage of Black Friday pricing. Since then, I've received several emails pushing back the delivery date until late July—that's an 8 month wait. Perhaps if they manufactured the sheets in the USA, rather than India, this could be avoided.
Also, the "Comfort Rewards" feature isn't very useful because by the time you might want to re-order something, your points will have expired (12-months). It's easier to wait for Labor Day or Black Friday sales.
January 1, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We’re glad to hear that you’ve enjoyed the quality of our products and appreciate your loyalty. We’re sorry for the frustration caused by extended delivery times, especially when ordering to take advantage of promotions, and we understand how delays can be disappointing. We also appreciate your feedback regarding the Comfort Rewards program and the 12-month expiration of points, as well as your thoughts on manufacturing timelines, and we’ll be sure to share your comments with our team as we continue to look for ways to improve both product availability and the rewards experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
The delivery time was better than I…
The delivery time was better than I expected.
Quality of my order was beyond my expectations. I gifted the item ordered and the recipient was extremely happy with the quality of the material.
January 1, 2026
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear that your order arrived sooner than expected and that the quality exceeded your expectations. It’s wonderful to know that your gift was so well received, and we truly appreciate you sharing your positive experience.
Reply from The Company Store
Hi. We’re glad to hear that your order was delivered promptly! We appreciate your feedback and hope you continue to enjoy your purchase.
The website was misleading
The website was misleading. When ordering it said if it was an End of Season Sale you got up to 70% off and an additional 25%. I called customer service and was told only 25% even though in my cart it said You qualify for for End of Sale.
Even if it was only 10% off and then 25% it would have been an accurate statement but it wasn't. Advertising that and not following through once an order is placed is bad business.
December 20, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We sincerely apologize for any confusion or frustration regarding the promotion and appreciate you sharing your experience. Each product page indicates the promotions that apply to that specific item, and not all items qualify for the maximum advertised discount. To help ensure clarity, we always recommend reviewing the full terms of each promotion by clicking the promotion link on the top banner of our website. Your feedback is very valuable to us, and we appreciate your support as we continue working to make our promotions and website experience as clear as possible.
Good products and great customer service
We have purchased several times. For the first time there was a problem with seam stitching. Problem addressed promptly. Much appreciated.
December 11, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for your continued support and for taking the time to share your experience. We’re glad we were able to address the issue with the seam stitching promptly, and we truly appreciate your kind words. Your feedback is important to us, and we’re happy to hear that you remain satisfied with our products and service.
I have never had a bad experience with…
I have never had a bad experience with The Company Store. I try to get all my linens there, as well as for everyone else I know.
December 15, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you so much for your loyalty and kind words. We’re thrilled to hear that you’ve consistently had positive experiences with The Company Store and that you trust us for all your linens. Your support means a great deal, and we’re honored that you recommend us to your friends and family.
Excellent products at The Company…
Excellent products at The Company Store!
Swift delivery - even during the busy holiday season!
Love the pillows, protectors, sheets, comforters and duvets!
TCS Products are of high quality and previous items have had a very long lifespan! First purchases were probably three decades ago!
December 24, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you so much for your wonderful review and for being a loyal customer for so many years! We’re thrilled to hear that you continue to enjoy the quality and longevity of our pillows, sheets, comforters, and duvets, and that your recent order arrived quickly even during the busy holiday season. Your support and kind words mean the world to us, and we look forward to serving you for many more years to come.
I ordered two duvet covers on November…
I ordered two duvet covers on November 27th and was charged for the order on December 1st. It's December 25th and the order tracking system still lists my order as pending approval. No excuse for taking my money and not delivering a product. This is theft, plain and simple. I have submitted a refund request via email.
November 27, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience with us. We’re very sorry for the frustration and concern caused by the delay with your duvet cover order and any confusion regarding the payment. We attempted to gather additional information and reach out to address your concerns on 12/30 but unfortunately did not receive a response. We take these matters seriously and hope to have the opportunity to resolve this promptly for you. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
This was my first time ordering from The Company Store.
This was my first time ordering from The Company Store. I ordered feather pillows and protectors for me and my husband. We have had our pillows for a week or so and are enjoying them. They are very comfortable, firm enough and nice and plush. We are happy and hope the pillows continue to work for us!
December 8, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with your first order from us. We’re delighted to hear that you and your husband are enjoying your feather pillows and protectors and that they are comfortable, supportive, and plush. We hope they continue to provide you with many nights of restful sleep and truly appreciate you choosing us for your bedding needs.
So warm and cozy!
I bought this down comforter just in time! Winter is upon us and I couldn't be more happy. I asked for the extra down and I have to say, this comforter is WARM! I got the twin size for my full sized bed and it fits perfectly. Bring on winters cold!!
December 23, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your excitement! We’re thrilled to hear that your down comforter is keeping you cozy and warm, especially with the extra down, and that it fits your bed perfectly. We hope it makes your winter nights extra comfortable, and we truly appreciate you choosing The Company Store.
I always wait for sales and they…
I always wait for sales and they deliver. I have gotten so many compliments on my outdoor Christmas mat at my front door.
December 16, 2025
Unprompted review
Reply from The Company Store
Hi. Thank you for your wonderful feedback! We’re delighted to hear that you’re enjoying your outdoor Christmas mat and that it has received so many compliments. We’re glad our sales make it easy for you to shop, and we truly appreciate your continued support of The Company Store.
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