I ordered some sale merchandise and the order showed an addition discount. However, when I saw the confirmation copy I was charged the higher price. I called customer service and verified that the 40... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just need... See more
Company replied
Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers. On the recent end of season sale, I bought some things, and... See more
Company replied
I've had many bad experiences with other companies (especially when the item was fabric)...ordering something that turned out to be less than expected. However the quality and appearance of this beds... See more
Company replied
Company details
- Bedding Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Store
- Linens Store
- Mattress Store
Written by the company
For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
Contact info
1200 Harbor Blvd. Floor 9, 07086, Weehawken, United States
- 1-800-323-8000
- custserv@TheCompanyStore.com
- thecompanystore.com
4.1
Great
459 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These sheets are just extraordinary
These sheets are just extraordinary. They are so soft and dreamy and such a lovely blending of colors.
Thank you for quality merchandise.
March 27, 2026
Unprompted review
Reply from The Company Store
Hi. We’re thrilled to hear that you find the sheets extraordinary, soft, and dreamy, with such a lovely blend of colors. Thank you for your kind words and for appreciating the quality of our merchandise.
Quite good discription of the yellow…
Quite good discription of the yellow gold bedspread. Ie 100 cotton, color the goldy, mustard yellow I was looking for. Mfg in India a +.
Called customer service and was told the spread would fit just about to floor which was what I wanted (queen)
Bit slow with shipping but to be expected with Ground.
March 27, 2026
Unprompted review
Reply from The Company Store
Hi. We’re glad the yellow-gold bedspread matched your expectations in color, fabric, and fit and that our Customer Care Team was able to assist you. We appreciate your understanding regarding the shipping time and are delighted that you’re pleased with your purchase.
Very poor quality fabric
I wore your Agate Green Women's Long Robe for only a few times before the fabric began unraveling and pilling.
I have not washed the robe and suspect the fabric will not hold up. It was an expensive robe and I wish I could get my money back for this inferior product.
Thank you,
Celia Kimball
March 27, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your thoughts with us. We are very sorry to hear about the issues you experienced with your Agate Green Women's Long Robe and understand your frustration, especially given your expectations for quality. We attempted to obtain additional information regarding your concern on April 1st; however, unfortunately, we did not receive a response. We truly appreciate you sharing your feedback, as it helps us continue to evaluate and improve our products. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Expensive Pillows Didn't Have Enough Fill
My experience with ordering seemed to be a really positive experience until I received my product - specifically, the pillows that I ordered. Judging from the photos, the medium fill pillow seemed to be the right fill/thickness, the same as a pillow I was trying to match. The price seemed very expensive for a pillow, but I really wanted that just-right pillow, so I laid down the money for it. Unfortunately, the pillow is woefully lacking on fill and is only about 1/2 - 2/3 the fill I was looking for, at best.
March 20, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We are very sorry to hear that the pillows you received did not meet your expectations, and we understand how disappointing this must be after placing your order. We attempted to obtain additional information regarding your concern on April 1st; however, unfortunately, we did not receive a response. We truly appreciate you sharing your feedback, as it helps us continue to evaluate and improve our products. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Shipped quickly and was exactly as…
Shipped quickly and was exactly as described. Very wrinkled after washing and drying is my only complaint. Purchased the percale in the amber color because my dog likes to lounge on the bed and you were out of the amber in the flannel which I would have preferred.
March 20, 2026
Unprompted review
Reply from The Company Store
Hi. We’re glad your order shipped quickly and arrived exactly as described. Cotton percale is tightly woven for a crisp feel, which can make it wrinkle more easily; to reduce wrinkles, we recommend drying on a low heat setting, removing promptly, and smoothing by hand before folding or placing on the bed. Over time, the fabric should relax and soften with regular use and laundering, and we hope you continue to enjoy your amber percale sheets. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
I shipped back the item that was not…
I shipped back the item that was not acceptable to use as a housecoat. I thought there was something wrong with the amount refunded, so I checked the original order. Here I thought they were actually concerned about customers/me not being happy with the quality. BUT - they did not reimburse me for the original freight charge of the unacceptable quality item - housecoat. I guess they feel it is acceptable to charge people 8.99 for freight and ship BAD GOODS but then charge them the 8.99 original shipping charge when issuing a refund for "taking a chance" they have and ship quality items. Disappointed all around.
March 25, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your experience with us. We greatly appreciate you providing additional information to ensure we could reach out to you and resolve your concerns. We left a voicemail a few minutes ago, and we hope that we were able to provide a resolution to your satisfaction. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
I found just the towels and facecloths…
I found just the towels and facecloths to match a shower curtain that I purchased. Unfortunately, the hand and bath towels are on back order but I knew that when ordering. Excellent item quality, good communication and very pleased.
March 13, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience. We sincerely appreciate your feedback and are glad to hear that you are pleased with the towels and facecloths you were able to purchase, as well as their quality and our communication. We apologize for the inconvenience of the hand and bath towels being on back order, and we appreciate your understanding regarding the wait. Your comments are very helpful, and we hope the remaining items arrive promptly so you can complete your set and enjoy them fully.
Easy website to order from
Easy website to order from. Product arrived in a reasonable time and was as expected. I will love the sheets.
March 21, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience. We sincerely appreciate your feedback and are glad to hear that you found our website easy to navigate and that your order arrived on time and as expected. It’s wonderful to know you are looking forward to enjoying your new sheets. Your comments are valuable to us, and we hope your experience with both our website and products continues to be excellent.
Email promotion code never arrives
Like every other insufferable site, you are immediately presented with a box to enter your email to get 20% off. So you enter that. Oh, now you also have to provide your phone number and then you have to approve promotional texts from the store. Except, guess what, you never get the email or text with a discount code and I verified it is not in my spam folder. I attempted their chat support but it's a dead link. All they want is your data, nothing more.
March 11, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for your feedback. We are truly sorry to hear about your experience and understand how frustrating that must have been. We appreciate you taking the time to share this feedback, and we are very sorry that the discount code did not come through as expected and that the chat link was not working when you tried to reach out. In some cases, if the email address or phone number has already been registered in our system previously, a new 20% code will not be sent, and unfortunately our system does not currently notify customers when this happens, it simply does not generate another code. We completely understand how confusing that can feel, especially when you have taken the time to sign up again expecting to receive the offer. Your feedback is very important to us, and we will be sure to share it with our team as we continue working to improve the experience for everyone. Thank you again for bringing this to our attention and for giving us the opportunity to address your concerns, and we truly hope we can provide a much smoother experience next time.
Great buy pillow
Great buy, fast shipping. Will definitely buy from again.
March 7, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you so much for sharing your feedback; we are very glad to hear you had a great experience and that your order arrived quickly. It truly means a lot to know you were happy with your purchase and shipping, and we really appreciate you taking the time to leave a review. We look forward to having the opportunity to serve you again in the future and hope you continue to enjoy your purchase.
Customer Service to the rescue
I called Customer Service to ask what color “awning” is. It was vague viewing the bedspread online. They were helpful. The bedspread is perfect.
March 7, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience. We are glad to hear that our Customer Care Team was able to help clarify the color and that the bedspread turned out to be perfect for you. We appreciate your feedback about the color being a bit difficult to determine online, and we will be sure to share that with our team as we continue working to improve the shopping experience. We truly appreciate your support and hope you continue to enjoy your bedspread.
It is perfect
The selection. The price. The amazing speed at which I got my order delivered. And the quality of what I ordered. It is perfect. thank you!
February 28, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your wonderful feedback. We are thrilled to hear that you appreciated the selection, pricing, fast delivery, and quality of your order, and that everything was perfect for you. Your kind comments are truly appreciated, and we are so glad your experience was such a positive one.
Just okay
My experience with the website was fine. My experience with promises from representatives was totally disappointing. It was also disappointing. The last time I dealt with representative and I decided not to order. I’m not sure why I thought I’d give it another try. The product I received was fine, but I’m not sure I would rave about it. The experience with Customer Service was disappointing.
March 3, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We are truly very sorry that your experience with our representatives was disappointing, and we sincerely apologize for the frustration this caused, especially after you decided to give us another try. While we are glad to hear the product was fine, we are very sorry that your experience with the Customer Care Team did not meet expectations. Your comments are important to us, and we will share them with our team as we work to improve.
I received my package in a few days
I received my package in a few days. It was in good condition.
February 26, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We are glad to hear that your package arrived quickly and in good condition. Your comments are appreciated, and we’re happy your experience was a smooth one.
Had the color I wanted this time
Had the color I wanted this time. Last time I wanted gray, but it was sold out, so I got white.
This time I wanted the dark blue. These sheets start out a bit scratchy, but I've had some over 5 years and they just get softer with age. They are expensive, but so worth it.
March 1, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback on the sheets. We are glad you were able to get the dark blue this time and appreciate your note about the quality over time. It is wonderful to hear that, while they start out a bit crisp, they soften with use and remain worth the investment. Your thoughtful comments are truly appreciated.
I have always been impressed with the…
I have always been impressed with the top quality of your merchandise. I have purchased from you for years, oth for myself and for my family. Keep up the good work!
March 1, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your kind feedback. We are delighted to hear that you have consistently been impressed with the quality of our merchandise and that it has served both you and your family well over the years. Your continued support and encouragement are truly appreciated.
Ordered a mattress topper that looked nice online
Ordered a mattress topper and they shipped it in a box from China that arrived with so many rips and tears, I immediately called them to return it. They blamed UPS, that was a lie. I sent them pictures and had to use nearly a full roll of packing tape to then take it back to UPS. They then charged me $6.50 to return it! Never again will I order anything from this company. Avoid like the plague.
February 23, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you experienced with your mattress topper order. We understand how upsetting it can be to receive an item in damaged packaging and to have difficulty with the return process. We are glad that after reaching out via email, we were able to provide additional clarification to assist you. Your feedback has been shared with our team to help improve both packaging and the return experience for our customers. We truly regret the inconvenience this caused and appreciate you taking the time to share your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Loved the product!
Loved the product! As shown online. Prompt service and delivery. Met expectations! Thank you
February 27, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We are thrilled to hear that the product met your expectations, matched what you saw online, and arrived promptly. Your kind comments are truly appreciated.
Defective bathrobe
I reached out because a bathrobe I received began to pill and fray and unravel after following washing /drying instructions. I was told it was normal. Nothing normal about this for a $100+ bathrobe. Very disappointed. They sent me a return label . Now it’s up to me to found packaging for a Terry cloth bathrobe! Never use this company agin.
February 27, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We are truly very sorry for the frustration and disappointment you experienced with the bathrobe, and we sincerely apologize that this situation left you feeling this way. We are glad our team was able to assist by providing a return label, and we are very sorry for any inconvenience during the process. Please note that we do not provide separate return packaging, as the original package the item was shipped in can be used to send the return back. We truly apologize again for your experience and appreciate you bringing this to our attention.
Great selection & good quality!
February 26, 2026
Unprompted review
Reply from The Company Store
Hi. Thank you for sharing your feedback. We are glad to hear that you enjoyed the selection and found the quality to be good. Your comments are truly appreciated.
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