The Cookie People Reviews 

384
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

If you haven’t been then make it your next trip out… no I mean it! Incredible flavours! Okay actually unreal!!! I’m an avid foodie as is my girlfriend, we were searching around for the be... See more

Company replied

Rated 5 out of 5 stars

Loved the products created by this small, family run business. Their quirky twist on cookies, brownie, blondies and cookie dough has made me a repeat customer (approximately every six week). My faves... See more

Rated 5 out of 5 stars

I've not long placed my second order with TCP, one week apart 🙈. I couldn't resist the offer that I received via email 😂. Truly delicious bakes. The flavours and textures are spot on. Great customer... See more

Rated 3 out of 5 stars

I don’t know how unfair I’m being as the muffies are simply AMAZING! I don’t know if I’m used to everything being so easily accessible but waiting 5 days for these to arrive felt a long time!... See more

Company replied

Company details

  1. Bakery
  2. Coffee Shop
  3. Take Away Service

Information provided by various external sources

Get your fix of cookies delivered to your door. Our home made cookies are yummy, scrumptious and taste as good for up to 5 days once delivered. We now deliver them nationwide, so you can click and order, then we'll bake and deliver your cookies anywher...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

384 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(384)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service

Fabulous service. Had postal delivery. Arrived in tact & well packaged.
Order a jammie dodger slab & mixed boxed. All we're absolutely scrummy.
Definitely be ordering again 😊

October 1, 2022
Rated 5 out of 5 stars

Delicious

The Cookie People are fantastic and I would always recommend them. I've purchased from them several times and will continue do so. Their products are delicious and never disappoint. Super fresh and clearly marked best before dates. Amazing value for money. Website is clear and easy to use. Good communication about my order/delivery, which arrived when expected. Products were packaged with care.

September 4, 2022
Rated 3 out of 5 stars

Long wait for AMAZING Muffies

I don’t know how unfair I’m being as the muffies are simply AMAZING!

I don’t know if I’m used to everything being so easily accessible but waiting 5 days for these to arrive felt a long time!
I think the packaging is perfect but I do also feel the postage is a little pricey for the amount of time I waited for these to arrive.

If you can plan ahead and can afford to wait for their arrival these are a fab bougie gift and or treat!!

August 15, 2022
The Cookie People logo

Reply from The Cookie People

hi Jake!

thanks so much for leaving us a review,
we are so glad you like your products and was happy with the packaging

I do feel the 3 star review is a little sad to read :-( especially when you seem to be happy with the products.

we do state on our website when ordering when to expect the delivery giving our customers all the information so they can decide if they are happy to place an order knowing how long delivery will take.

as we are a bakery who bake everything in-house and also we have such high standards with our product quality, making sure our products get to you as fresh as possible means we take your order then we process and arrange the baking schedule so that we can bake and post the order the same day.

we also post every order tracked 24 so that you receive it the day after it was baked meaning that everything is as fresh as we could possibly get it to you.

its so hard as we are often expected to keep up with the huge companies that are sending non food items and we simply couldn't do this whilst making sure our that quality comes first which in our opinion it always should.

I do know some company bake ahead of time so that they can send the items on the same day they was ordered but this means the products are already a day or 2 old before they even get sent to you.

unfortunately cookie have 3-5 days shelf life, so we would rather give the customer all the information on the length of time to expect the order this is no more then 5 working days and not sacrifice the quality you receive.

also the postage cost is actually what we pay to Royal Mail so we don't have very much choice on what we can do here, unless we send on a second class basis but again this affects the quality.

we really have tried to make sure you receive your order in the best condition and to give you a all the information so you would know what to expect.

but thanks so much for choosing to order from us as small business it means a lot and we really value your custom.

also reviews are massive part of us gaining more customers

Toni
Owner

Rated 5 out of 5 stars

Teacher gifts

I ordered teacher gifts and they were fantastic. The teachers were very pleased with them. I loved the presentation and decorations. I was tempted to keep them myself.

July 26, 2022
Rated 5 out of 5 stars

Truly excellent in every way

Truly excellent in every way, from the speed of delivery to freshness of the cookies and to the taste of the cookies. This is baking on a whole different level - absolutely sublime !!!

July 20, 2022

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