Thecooperway Reviews 170

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making the service first-class. People frequently highlight the exceptional customer service, noting that the team is always contactable and provides quick responses to all questions, ensuring a smooth and stress-free process. However, some people were dissatisfied with the response time, mentioning slow follow-ups and a lack of communication after initial contact. A few other people also felt that certain interactions with an advisor were unsatisfactory, leading them to seek advice elsewhere.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Service

Users describe positive interactions with service, consistently praising the efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the ease of reaching staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a property via Graham at Cooper Associates Mortgages. The service and contact was first class. In a market with declining interest rates, Graham proactively told us when rates ha... See more

Rated 5 out of 5 stars

Cooper Associates were amazing. Terri, our adviser, was truly exceptional. She was incredibly knowledgeable and put us right at ease when arranging our mortgage. We are really grateful for her willing... See more

Company replied

Rated 5 out of 5 stars

We recently got our first mortgage for our first house with Sam and he was amazing. We didn’t know what to expect going into it but Sam made us feel super comfortable and really made sure that we were... See more

Company replied

Rated 5 out of 5 stars

Jarryd was excellent in all aspects of the mortgage journey during our first home purchase, from the very first meeting all the way to completion. He is just amazing, very knowledgeable and went out o... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

170 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Outstanding service

Graham was absolutely amazing! He worked quickly and efficiently and we received a fantastic mortgage offer all due to his hard work and dedication. We would really recommend Graham as his subject knowledge of the market is second to none. Thank you for helping us to secure our dream home!

July 19, 2025
Unprompted review
Rated 4 out of 5 stars

Don't look anywhere else!

Graham Davidson has become a friend due to the constant communication over a 9 month period of me looking to buy a house and then putting it on hold due to serious life changes and then finally sorting me with a mortgage. Have recommender Cooper Associates to everyone who me turns buying a hous3.

July 18, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Kylie for your wonderful review. We are delighted you feel Graham has been an incredible support and look forward to helping you and your friends and family for years to come. We would however ask how we can improve as you have left a glowing review but only rated us 4-star. We are always keen to ensure we are 5-star rated, and happy to listen to any feedback - please do email hello@thecooperway.com to let us know 🙏🏻

Rated 5 out of 5 stars

Highly Recommend

Jack Woodland has been great in securing my mortgage, he has been really helpful throughout & I would definitely use him again. Highly recommend Cooper Associates.

July 14, 2025
Unprompted review
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Reply from Thecooperway

Thank you Rachel for a wonderful 5-star review. Please do make use of our refer a friend programme. We are delighted you have had such a fantastic experience. Many thanks, Megan

Rated 5 out of 5 stars

Superb Service

I have absolutely no complaints with Cooper Associates. This is the second time, Graham has arranged a mortgage for me and he has been superb.
Fabulous service all round.

July 11, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your 5-star review, Lisa. We are delighted you have had multiple positive experiences with Cooper Associates and Graham. Kind regards, Megan

Rated 5 out of 5 stars

Cooper associates best around

Cooper associates are one of the best companies I’ve had the pleasure to use, John Harris is absolutely amazing, what a fantastic gents who can’t do enough to help & assist his customers every step of the way 💙 thank you Coopers & especially JH

July 8, 2025
Unprompted review
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Reply from Thecooperway

Thank you so much for your wonderful review of Cooper Associates and John Harris. We are delighted.

Rated 5 out of 5 stars

Excellent and efficient service

Hubert from cooper associates was incredibly helpful and proactive in helping me secure my first mortgage. He was quick to reply and assisted in answering any queries I had as being a first time buyer. He helped me go through the whole process with ease. I would definitely recommend Cooper Associates to help you secure a decent mortgage.

July 7, 2025
Unprompted review
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Reply from Thecooperway

Congratulations on getting on the property ladder, Emma. We are delighted to be part of your journey. Thank you for your 5-star review. We are thrilled. Kind regards, Megan

Rated 5 out of 5 stars

Reliable and excellent service

Oliver and the Cooper team went above and beyond to help us with our Mortgage. They were always quick to reply and explain everything to us in the clearest way possible. We highly recommend Cooper Associates and will be using them again in the future.

July 4, 2025
Unprompted review
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Reply from Thecooperway

Hi Elliot, thank you for your fantastic review of Cooper Associates Mortgages and Oliver. We look forward to supporting you in the future and wish you all the happiness in your home. Thank you, Megan

Rated 5 out of 5 stars

Cooper Associates were outstanding I cannot thank them enough

Cooper Associates were outstanding, absolutely first class customer service. Will, our adviser, was unbelievably good, and I would wholeheartedly recommend Cooper Associates. Thank you all so much, and especially Will, and hopefully we will work again with you in the future!

July 3, 2025
Unprompted review
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Reply from Thecooperway

Thank you Shaun for your 5-star review. We are delighted you would recommend Cooper Associates Mortgages and look forward to supporting you in the future. Many thanks, Megan

Rated 5 out of 5 stars

Brilliant!

Cooper Associates were amazing. Terri, our adviser, was truly exceptional. She was incredibly knowledgeable and put us right at ease when arranging our mortgage. We are really grateful for her willingness to proactively seek us out the best deal. She was super friendly and we will genuinely miss our interaction with her. We'll be back for our remortgage!

July 1, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your fantastic review, Rachel. We pride ourselves on every customer getting this experience and we are delighted you will return to us for your remortgage. Please do remember our refer a friend scheme. Thank you, Megan

Rated 5 out of 5 stars

We can’t thank coopers enough

We can’t thank coopers enough! They have been so helpful throughout! I’d like to say a big thankyou to Julie Callun in particular, she has been super helpful and explained every step of the way. She has also answered any questions me may have had in good detail, to our understand and super quickly!
Thankyou once again!

June 30, 2025
Unprompted review
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Reply from Thecooperway

Hi Sophie, thank you for your kind review. We are delighted with your experience. We look forward to supporting you in the future. Kind regards, Megan

Rated 5 out of 5 stars

Thanks Kate Mays and team

We had a great experience with Cooper Associates. This is the second time that we took their service for mortgage application and it has been again absolutely amazing. Massive shout out to Kate Mays and her team to be always on point and on time with our queries and applications. Thanks again !!

June 27, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your excellent review. We are delighted you have had several positive experiences with Kate. Please do remember to benefit from our refer a friend scheme. We look forward to supporting you in the future. Many thanks, Megan

Rated 5 out of 5 stars

Highly recommend!

Coopers have been fantastic from the start and we had the pleasure of Henry Momber dealing with our mortgage application, we could not of been happier with how he handled every step and made things simple for us. We would highly recommend him to family and friends in the future!

June 25, 2025
Unprompted review
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Reply from Thecooperway

We are delighted with your experience and look forward to supporting your friends and family in the future. Congratulations on your new home.

Rated 5 out of 5 stars

Great service from Oli Strong and the…

Great service from Oli Strong and the team at Coopers, we had a DIP within a few days after applying and an offer of a mortgage soon after, very happy with the overall service. Will definitely be approaching them when we remortgage.

June 24, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Tom for your 5-star review. We are so pleased you had such incredible service from Oliver. We look forward to supporting you in the future. Please do take advantage of our refer a friend scheme in the meantime. Many thanks, Megan

Rated 5 out of 5 stars

Excellent service

We have had a great service so far.
Ollie Strong has given us great advice and made our whole mortgage experience very simple for us. Highly recommend.

June 24, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your kind review, Cath. We are delighted you are pleased with our service, thank you for your 5-star review.

Rated 5 out of 5 stars

5 starts isn’t enough

We cannot recommend coopers enough and have to give our advisor Oliver Strong a massive shout out, anything we’ve needed or any questions we’ve had he’s been so willing to help and go above and beyond! Cannot recommend him enough and will definitely be passing his details on to the next family members who are looking to buy

June 24, 2025
Unprompted review
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Reply from Thecooperway

Fantastic review Chelsea! Thank you so much for sharing your experience. We are delighted and look forward to helping you and your friends and family in the future. Thank you!

Rated 5 out of 5 stars

Positive experience

We have always received an excellent service from Jordan at Cooper Associates. Highly recommend.

June 24, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your kind review Louise. We have passed this on to Jordan and we look forward to supporting you in the future.

Rated 5 out of 5 stars

They were patient and super helpful

They were patient and super helpful!
As a first-time buyer, I was quite nervous and unsure about the whole mortgage process—but working with Oliver made all the difference. From the very beginning, they were incredibly knowledgeable, patient, and always happy to explain everything in simple terms. They took the time to understand my needs, answered all my (many) questions, and were always just a call or email away whenever I needed support.

They guided me through every step, from getting an agreement in principle to final approval, and even helped me understand things I hadn’t thought of, like future affordability and different mortgage types. I never felt pressured, just supported.

Thanks to Oliver I now have a mortgage I’m comfortable with and feel confident about my decision. I genuinely couldn’t have asked for a better experience and would recommend them to anyone—especially other first-time buyers feeling overwhelmed.

June 17, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Katie for your glowing review of our services. We are so pleased you felt supported and look forward to helping you in the future. Many thanks, Megan

Rated 5 out of 5 stars

Davidson Graham was exceptional

Davidson Graham was exceptional, we are happy with all the help we got at cooper. Great Job guys.

June 13, 2025
Unprompted review
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Reply from Thecooperway

Thank you so much for your very kind feedback. We look forward to supporting you in the future. Many thanks, Megan

Rated 5 out of 5 stars

We have had the best experience

We have had the best experience, our mortgage advisor Terri Hodge has been fantastic. We are first time buyers and originally reached out to Terri for some advice on what things would look like for us. It turns out we could get a mortgage and Terri had our MIP ready to go. Terri was available for all the questions I had, no matter what time of the day I asked. We found our home quicker than we thought and Terri submitted our application. I honestly can’t thank Terri enough for all the support and guidance we have received during this scary and exciting process. Would definitely recommend to family and friends! Thanks again!

June 10, 2025
Unprompted review
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Reply from Thecooperway

Thank you very much for your excellent review. We are delighted Terri made your first experience of buying a home so easy. Congratulations and we look forward to supporting you for many years to come. Many thanks, Megan

Rated 5 out of 5 stars

Highly recommended

I cannot recommend Cooper Associates enough. They are fantastic. From your first point of contact right through to completion. The team are extremely professional and personable. They make, what is a very stressful process, seamless.
I wouldn't make a desicion without Cooper Associates' advice and support. I trust them fully.
We have been with Cooper associates for over 20 years. Oliver Teal has been our advisor for many years.
We also have help and advice from the wealth management team. Whom are supporting us with planning for our future. None of which I would be able to do without their extensive knowledge and help.
Cooper associates assist with all the paperwork on your behalf. Taking
all the stress out of doing it all yourself. Amazing team.

June 6, 2025
Unprompted review
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Reply from Thecooperway

Thank you Caroline for your fantastic review of both our mortgage and wealth management divisions. We are delighted. We look forward to supporting you for many years in the future.

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