Thecooperway Reviews 170

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making the service first-class. People frequently highlight the exceptional customer service, noting that the team is always contactable and provides quick responses to all questions, ensuring a smooth and stress-free process. However, some people were dissatisfied with the response time, mentioning slow follow-ups and a lack of communication after initial contact. A few other people also felt that certain interactions with an advisor were unsatisfactory, leading them to seek advice elsewhere.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Service

Users describe positive interactions with service, consistently praising the efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the ease of reaching staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a property via Graham at Cooper Associates Mortgages. The service and contact was first class. In a market with declining interest rates, Graham proactively told us when rates ha... See more

Rated 5 out of 5 stars

Cooper Associates were amazing. Terri, our adviser, was truly exceptional. She was incredibly knowledgeable and put us right at ease when arranging our mortgage. We are really grateful for her willing... See more

Company replied

Rated 5 out of 5 stars

We recently got our first mortgage for our first house with Sam and he was amazing. We didn’t know what to expect going into it but Sam made us feel super comfortable and really made sure that we were... See more

Company replied

Rated 5 out of 5 stars

Jarryd was excellent in all aspects of the mortgage journey during our first home purchase, from the very first meeting all the way to completion. He is just amazing, very knowledgeable and went out o... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

170 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Visa Holder and First Time Buyer - Bethany Martin

As a visa holder, I knew buying a home in the UK would be challenging. I called several banks myself, and every single one told me I’d need more than a 20% deposit. It was disheartening, and I began to feel like home ownership just wasn’t possible for me.

Still, I didn’t want to give up. I did some research online and came across a mortgage adviser firm. Within minutes of submitting an enquiry, Beth gave me a call. I shared my situation with her, honestly not expecting much—I had a limited deposit and the added complication of being on a visa.

But from the very start, Beth was honest, transparent, and incredibly supportive. She didn’t make any false promises, but she also didn’t shut the door on my hopes. Her guidance gave me confidence.

As we started viewing properties, Beth remained consistently responsive. She answered all our questions promptly and thoroughly. I never had to chase her for updates—she was always one step ahead. That kind of reliability and dedication is rare.

I truly can’t thank Beth enough. She made what felt impossible a reality.
Thanks to her, I’m now on the path to owning my first home.

June 3, 2025
Unprompted review
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Reply from Thecooperway

Dear Nicole,
What an incredible journey you have been on and we are delighted Beth has supported you along it. Thank you for your glowing review. We look forward to being there every step of the way. Keep going! Thank you again, Megan

Rated 5 out of 5 stars

Cannot recommend Cooper Associates…

Cannot recommend Cooper Associates enough. Kate Mays dealt with my original mortgage and most recently a product transfer - she is friendly, professional and keeps me informed at all times.

June 2, 2025
Unprompted review
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Reply from Thecooperway

Thank you so much for your very kind review. We are delighted you are happy with our service and have passed on your lovely feedback to Kate.

Rated 5 out of 5 stars

Carla was so helpful and always went…

Carla was so helpful and always went the extra mile. Thank you so much, we are so grateful!

May 30, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Olivia for your fantastic review. We are delighted and have passed your kind words onto Carla. Many thanks, Megan

Rated 5 out of 5 stars

Jordan Rolls and Cooper Associates

We have used Jordan Rolls and Cooper Associates a couple of times now and the advise given and service provided has always been excellent. No reservations in recommending Jordan and the team and we will be using him again for sure.

May 27, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your fantastic review. We are delighted you are so happy with our service and we look forward to supporting you in the future. Many thanks, Megan

Rated 5 out of 5 stars

Oliver Strong, Cooper Associates

We used Cooper Associates as advisors for a mortgage for our first house. Our advisor (Oliver Strong) was so helpful, friendly and quick to respond to any questions we had. He made the process so much more less stressful than what we had imagined it to be. We're now excited to be home owners and Oliver has played a huge part in that, thank you

May 23, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Kimberley for your kind review. We are delighted Oliver made your first time buying journey as stress free as possible. We look forward to supporting you in the future. Enjoy your home. Many thanks, Megan

Rated 5 out of 5 stars

My partner and I are currently in the…

My partner and I are currently in the process of buying our first house, and Cooper Associates came highly recommended by friends and family. They have not let us down once. The service we’ve received from Kate has been professional and fast, with concise updates and brilliant advice. I’d 100% recommend these guys in the future.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Will Newness help us get our mortgage…

Will Newness help us get our mortgage for our first home and the process could not have been any easier. Simple, straightforward, and we got what we needed without any complications; communication was excellent.

May 16, 2025
Unprompted review
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Reply from Thecooperway

Thank you for your 5-star review, Hannah. We are delighted that Will ensured your first home buying experience was a great one. We hope to support you in the future. Enjoy your 1st home. Kind regards, Megan

Rated 5 out of 5 stars

Cooper Associates (Oliver) was amazing…

Cooper Associates (Oliver) was amazing from the outset. He was patient and kind and was able to find a mortgage to suit my financial needs.
It’s been a long road to get here, which was to do with a difficult divorce, but got here in the end. They were brilliant. Thank you

May 21, 2025
Unprompted review
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Reply from Thecooperway

We are delighted that Oliver helped you through a difficult situation. We look forward to supporting you again in the future and wish you all the best. Kindest regards, Megan

Rated 5 out of 5 stars

Beyond expectations

We've had nothing but great experience with Cooper Associates, with special mention going to our mortgage advisor, Will Newnes, as well as relationship managers Bradley and Jenna. From the get-go, Will has been very proactive and would promptly respond to our queries. We couldn't ask for anything more. He's very professional, knows his stuff, gave us clear options to help us make informed decisions and made us feel well taken care of. We've had initial calls with other mortgage advisors a couple of years ago but Will set a standard of excellence. My husband and I are very grateful for his assistance as it made the whole mortgage journey less stressful and smooth. We can never thank you enough, Will and team! A big THANK YOU.

April 10, 2025
Unprompted review
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Reply from Thecooperway

Dear Lynette, thank you so much for your glowing review of not just our mortgage adviser Will Newnes but the wider team. We are delighted you had such a positive experience and we look forward to supporting you in the future. Many thanks, Megan

Rated 5 out of 5 stars

Professional and client focused

I have been a client of Cooper Associates Wealth Management for some time and have consistently been impressed by the quality of their service. From my very first meeting, I felt confident that I was in highly capable hands. The advice I received around both my shofinancial objectives and longer-termger-term investment planning was not only clear and practical, but also entirely tailored to my personal circumstances.

What distinguishes Cooper Associates is their professionalism combined with a genuinely personal approach. Every interaction has been courteous, constructive, and well-informed. Their office environment reflects the same standards — welcoming, efficient, and highly professional. I would not hesitate to recommend them to anyone seeking wealth management or financial planning advice.

February 28, 2025
Unprompted review
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Reply from Thecooperway

Hi Stacey, we are delighted you have been continuously impressed with the standard of our service and we look forward to supporting you for many years to come. Thank you for taking the time to leave us a glowing review. Kindest regards, Megan

Rated 5 out of 5 stars

Exceptional mortgage advisor

We were recommended Julie Callun of Cooper Associates Mortgages to explain the process of buying a house in England. She clearly explained the entire process and within a week, had the mortgage, solicitors, insurance, and everything necessary for the purchase of the house ready. She accompanied us throughout the entire process, clarifying any questions that arose as the purchase progressed, alongside her team at Cooper Associates. She made sure that just one consultation turned into the purchase of an excellent home. Julie Callun and, of course, Cooper Associates Mortgages are 100% recommended.

May 6, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Maria for a wonderful review. We have passed your kind words onto Julie and the team. We are delighted with your experience and look forward to supporting you in the future. Kind regards, Megan

Rated 5 out of 5 stars

Professional, patient and caring

Jarryd Vince helped me navigate a very tricky situation to get my mortgage to buy out my ex. His humanity, professionalism and patience made the process as easy as it could be.

January 8, 2025
Unprompted review
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Reply from Thecooperway

Thank you so much for your review. We are so pleased Jarryd was able to help you navigate such a difficult time. Your kind comments have been passed on to Jarryd and we look forward to supporting you in the future. Kind regards, Megan Barton

Rated 5 out of 5 stars

Will Crane of Cooper Associates made…

Will Crane of Cooper Associates made the whole process as easy and informative as possible for us. Would 100% recommend (and have done to friends).

March 21, 2025
Unprompted review
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Reply from Thecooperway

Thank you Lukas for your very kind review of Cooper Associates Mortgages and of our fantastic adviser, Will Crane. We look forward to supporting you (and your friends) in the future. Many thanks, Megan

Rated 5 out of 5 stars

Oliver Strong was excellent at finding…

Oliver Strong was excellent at finding me a mortgage deal , communicated throughout the process , made it as stress free as possible , and had a sense of humour which was appreciated .

March 20, 2025
Unprompted review
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Reply from Thecooperway

Hi Jane, we are delighted you have received such fantastic service, with a smile. Your review has been passed on to Oliver. Thank you so much. Megan Barton

Rated 5 out of 5 stars

Most helpful and professional service

Cooper Associates have been very efficient and professional throughout the process. Jacob Dodds has been most helpful, patient, considerate, knowledgeable and professional person to deal with. My situation was not straight forward however Jake managed to find me a mortgage lender and today I got mortgage offer! I would highly recommend this service.

March 20, 2025
Unprompted review
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Reply from Thecooperway

Thank you very much for taking the time to leave such a glowing review. We are thrilled Jacob was able to support you and make the process easier for you. We look forward to supporting you in the future. Thank you again, Megan Barton

Rated 5 out of 5 stars

Graham Davidson of Cooper Associates…

Graham Davidson of Cooper Associates helped me find a mortgage in a not straightforward situation. He was very knowledgeable and went above and beyond to help me. Really responsive to any questions I had. Great sense of humour which were needed in the circumstances

March 11, 2025
Unprompted review
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Reply from Thecooperway

Hi Sarah, thank you very much for your great review. We are so happy to hear that you enjoyed the service Graham provided and he was able to support you in a difficult situation, with a smile. We look forward to supporting you in the years ahead. Thank you again. Megan Barton.

Rated 5 out of 5 stars

Amazing experience!

We had Hubert as our mortgage advisor and he was extremely helpful and supportive with every step of the process. I would definitely recommend Hubert, he helped put us at ease due to us both being extremely nervous as our previous mortgage advisor let us down. Thank you for all your support.

March 1, 2025
Unprompted review
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Reply from Thecooperway

Thank you, Megan for your kind words that I have passed on to Hubert. We are delighted we were able to get you your mortgage and look forward to supporting you in the future. Many thanks, Megan

Rated 5 out of 5 stars

First Time Buyers

We had a very great experience using Coopers Associates from start to finish buying our first home.
Couldn’t recommend enough to first time buyers to use this company, we weren’t confident before finding this company when we started our journey as my partners credit rating was poor, when our applications were rejected by some banks we had no hope, we were recommended to use Coopers Associates and they were a dream.
Thank you so much to Antony Veevers who
Got our mortgage secured, we thought we would never be able to own a home and he made it all possible and made the experience very relaxed. He also found us the best deals on the market and when the interest rates changed he kept us up to date if we wanted to change our offer again to get the best deal out there.
Thank you so much. Hedley and Billie

August 26, 2024
Unprompted review
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Reply from Thecooperway

Thank you Hedley and Billie for your wonderful review. We are so pleased Antony was able to support you and look forward to helping you with your mortgage in the future. Kind regards, Megan

Rated 5 out of 5 stars

Highly recommend this firm

Highly recommend this firm. Prompt and polite correspondence and knowledgeable advisers. I have used the firm for 2 remortgages and will use again in the future

March 6, 2025
Unprompted review
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Reply from Thecooperway

Hello Laura, thank you very much for your fantastic feedback. We are delighted you feel our service has exceeded your expectations on several occasions. We look forward to supporting you again. Many thanks, Megan

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