The Cornish Pasty Store Reviews 

535
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality products, often highlighting the authentic taste and generous, well-balanced fillings. Many appreciate the excellent service, noting the easy online ordering process and the wide variety of choices available. The delivery service is frequently commended for being fast, efficient, and ensuring products arrive well-packaged, often with effective insulation and ice packs, in perfect condition. However, some customers also noted issues with delivery, experiencing delays that sometimes led to products arriving defrosted or too late. A few other people also felt that product quality occasionally fell short, citing concerns about rubbery or hard pastry and gristly meat fillings.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the delicious taste, perfect flavor, and... See more

Quality

Customers had positive experiences with quality, consistently praising the delicious taste, perfect flavor,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Order

People report positive experiences with order, highlighting the simple ordering process, easy checkout, and... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your staff are excellent and couldn't be more helpful. Your Prima pasties are great, just like I remember them when growing up in Cornwall. Unfortunately, you are let down by the delivery company w... See more

Company replied

Rated 5 out of 5 stars

First class service from this company, delivered on time by the APC. Beautiful succulent pastys, and always consistent with their quality, I always order 12 at a time as I absolutely love them and n... See more

Rated 5 out of 5 stars

Professional from beginning to end of my order and delivery. Tasted the Berryman's on day of arrival. Saving the rest for my 85th birthday next week to share with close friends of similar age! Delig... See more

Rated 5 out of 5 stars

2nd time ofordering .. faboulous service. St Agnes Bakery make such delicious pasties, always a reminder of special yearly holidays in our fave place. Didnt come with the "St Agnes Bakery" paper bag... See more

Company replied


Company details

  1. Food Products Supplier

Written by the company

Your favourite Cornish pasties, all in one place 📍 Sent ‘dreckly from the heart of Cornwall 🌊


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

535 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(535)

141 reviews in the last 12 months

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Rated 5 out of 5 stars

Total deliciousness

Easy ordering and delivered on the requested day. Pasties and sausage rolls arrived well packaged and still frozen (even the ice packs). Easy cooking instructions came with them. Didn't really need the paper bags so would prefer to be able to choose to not have them (seems a waste of paper). Pasties themselves are an absolute treat! Totally delicious in every way!! I will definitely, definitely be ordering more when our current stash runs out! Haven't tried the sausage rolls yet but they looked packed with meat and we can't wait to try them.

February 21, 2025
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Thank you for your order and leaving this kind review. We shall certainly pass your feedback with regards to the bags on to the team here.
The Cornish Pasty Store

Rated 5 out of 5 stars

Best cornish pasty

We ordered some pasty`s for a treat with a cream tea it was very easy to order and came on the day I asked for and they were delicious nice flaky pastry and the cream tea finished it off a treat

February 14, 2025
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

We love a flaky pasty! We're happy to hear yours was thoroughly enjoyed!

The Cornish Pasty Store

Rated 5 out of 5 stars

Great gift for the pasty and scone lover

Ordered the Valentines pasty and scone gift for my husband .
Ordering was simple, I paid for exact delivery day/time the parcel arrived within the stated time.
My husband was very happy when his valentines lunch arrived and said everything in the box looked lovely.
Only 2 minor complaints the box was battered but contents fine and tracking didn't work so I had no idea if parcel had been shipped or delivered. I did email customer service who responded and checked the tracking for me .
Wouldn't give less stars for these problems as I feel this is more DPDs problem.
Will definitely buy again

February 14, 2025
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Thank you kindly for leaving us this wonderful review.

We are sorry that the packaging was damaged but are glad that the contents was still intact and we hope this does not put you off coming back to us in the future.

With kind regards

The Cornish Pasty Store

Rated 5 out of 5 stars

Mixed review-customer services cost them a star

Mixed review.
Ordered pasties and got a free cream
tea hamper.
Order arrived well packaged and on time as per the tracking info. Would have been 5 star if the customer services response to my query had been answered with an element of politeness instead of the harsh snappy abrupt tone the email had. Thankfully Id already ordered otherwise I might not have bothered.
Not tried pasties yet but the hamper looks nice and as the image on website.
Just a shame the stroppy tone from customer services let the side down.

For attention of company-4 stars was mean, Order was shipped and well packaged. Value for money and from favourite place. Initially struggled to order and the ‘help’ response was just a bit “short and sweet” - on reflection it probably wasnt meant as abruptly as it sounded and thankfully by then id placed my order and all was good. Got the cream
tea hamper also which was presented exactly as picture. Will change to 5* if I can.

December 28, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Good Afternoon,

Thanks for taking the time to leave us a review.

I am sorry to hear you haven't had the response you was expecting.

If there is anything else you needed help with please let me know.

Kind regards,
The Cornish Pasty Store.

Rated 1 out of 5 stars

non existent customer service

I am sure that the pasties are great….if they arrive.
I ordered two packs of sausage rolls on 16th December.
My bank account was debited the cost on 17th. Come the 18th. I awaited with bated breath. Alas no sign of my rolls. Tried to track the order with the courier…they say they have no trace off my order!!! This is when the pasty store let themselves down with avengence. Sent an email…..no reply.
Tried their ‘live chat’ ……busy, will ring me back. They didn’t. Tried their company telephone number….busy will ring back……they didn’t.
It is now 21st December and I am now £45 down in my bank and no sausage rolls for Christmas. Not a happy bunny.

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Not a Cornish pasty, dry hardly any discernible meat no swede or turnip, tasteless apart from the chemicals You are better off with an Iceland steak bake. Engulfed by thick inedible pastry. It was a terrible waste of money. The scones thin.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

The Cornish pasty store,I ordered my…

The Cornish pasty store,I ordered my pasties on Wednesday,. Came today,all ice packed and with cooking instructions,im well chuffed,they’re in the freezer and I can’t wait to cook one for my pack up for Monday,I’ll be using these again,proper job,

November 29, 2024
Unprompted review
Rated 1 out of 5 stars

Hamper was just a cardboard delivery box

I ordered a Healeys Cornish Cider Hamper as a birthday present for my son. On their website it shows it displayed in a carton hamper. What I received was just a sectioned cardboard box delivery box. I contacted customer service and they apologised and sent another hamper the next day. I couldn't believe it when I got the same again. Once again I contacted customer service and once again they apologised and said they would send another the next day. The next day it arrived and this was a larger box so I thought I was actually getting the hamper it shows on their website. But on opening the box it had packaging with the same sectioned cardboard box inside. The picture is what I was expecting to receive.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t wait to try my Prima flakey…

Couldn’t wait to try my Prima flakey pasties once they arrived. I was not disappointed they were delicious —brought back memories of holidays in Cornwall munching real pasties . You can’t beat them . I will definitely buy again. Thank you for sharing these lovely treats with everyone

October 12, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Hello Yvonne

Thank you for leaving us this lovely review.

We are so glad that you enjoyed the pasties and that they brought all those happy memories back.

We look forward to you having some more happy memories.

Kind regards

James

Rated 5 out of 5 stars

Amazing value

Lovely taste and great value highly recommended

October 12, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Good Morning James,

Thanks for leaving us a review.

We are so happy to hear that you enjoyed your pasties.

We hope to see you again very soon.

Kind regards,
Rebekah

Rated 5 out of 5 stars

Great service

Great service. Ordered on Wednesday,as a gift for someone, and delivered across the Country on Friday. Will definitely be back.

October 11, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Good Morning

Thanks for leaving us a review.

We are so happy to hear that you enjoyed your pasties.

We hope to see you again very soon.

Kind regards,
Rebekah

Rated 5 out of 5 stars

I have just received my third delivery…

I have just received my third delivery of pasties from this company. That's how much I like them, enough said.

October 10, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Morning Richard,

Thanks for leaving us a review.

We are so happy to hear that you enjoyed your pasties.

We hope to see you again very soon.

Kind regards,
Rebekah

Rated 5 out of 5 stars

1st Class service from The Cornish…

1st Class service from The Cornish Pasty Store. Ordered Monday, delivery arrived Tuesday .... I'll be back!

October 1, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Thanks for leaving us a review.

We are so happy to hear that you got your pasties so quickly.

We hope to see you again very soon.

Kind regards,
Rebekah

Rated 5 out of 5 stars

Absolutely scrumptious pasties,

Absolutely scrumptious pasties,, great filling, pastry really good. A proper pasty

October 5, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Morning Terry,

Thanks for leaving us a review.

We are so happy to hear that you enjoyed your pasties.

We hope to see you again very soon.

Kind regards,
Rebekah

Rated 2 out of 5 stars

Ive ordered before and it's been fine…

I've ordered before and it's been fine this time I ordered from a different supplier in the company, firstly I only received 3 pasties for about £24 which is way to much, and will not be ordering again. All the other suppliers send 6 pasties which is fine because they are decent for the money, I'm very disappointed

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Delivery was perfect thank you

Delivery was perfect thank you. Great communication via updates as to delivery and really well packaged. Very nice gluten free pasties. Would love to see different veg as an option but lovely flavour. One tip for others, brush the pasties with a margarine or butter before baking, gives a nice golden glow!! Thank you and I will order again!

September 17, 2024
Unprompted review
The Cornish Pasty Store logo

Reply from The Cornish Pasty Store

Hi Tasha,

Thanks so much for the 5* review we really appreciate it.

We hope to see you again very soon.

Kind regards,
Rebekah

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