Your staff are excellent and couldn't be more helpful. Your Prima pasties are great, just like I remember them when growing up in Cornwall. Unfortunately, you are let down by the delivery company w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Your favourite Cornish pasties, all in one place 📍 Sent ‘dreckly from the heart of Cornwall 🌊
The Cornish Pasty Store Barncoose Industrial Estate. Cornwall, TR15 3RQ, Redruth, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering and delivered on the requested day. Pasties and sausage rolls arrived well packaged and still frozen (even the ice packs). Easy cooking instructions came with them. Didn't really need the paper bags so would prefer to be able to choose to not have them (seems a waste of paper). Pasties themselves are an absolute treat! Totally delicious in every way!! I will definitely, definitely be ordering more when our current stash runs out! Haven't tried the sausage rolls yet but they looked packed with meat and we can't wait to try them.

Reply from The Cornish Pasty Store
We ordered some pasty`s for a treat with a cream tea it was very easy to order and came on the day I asked for and they were delicious nice flaky pastry and the cream tea finished it off a treat

Reply from The Cornish Pasty Store
Ordered the Valentines pasty and scone gift for my husband .
Ordering was simple, I paid for exact delivery day/time the parcel arrived within the stated time.
My husband was very happy when his valentines lunch arrived and said everything in the box looked lovely.
Only 2 minor complaints the box was battered but contents fine and tracking didn't work so I had no idea if parcel had been shipped or delivered. I did email customer service who responded and checked the tracking for me .
Wouldn't give less stars for these problems as I feel this is more DPDs problem.
Will definitely buy again

Reply from The Cornish Pasty Store
Mixed review.
Ordered pasties and got a free cream
tea hamper.
Order arrived well packaged and on time as per the tracking info. Would have been 5 star if the customer services response to my query had been answered with an element of politeness instead of the harsh snappy abrupt tone the email had. Thankfully Id already ordered otherwise I might not have bothered.
Not tried pasties yet but the hamper looks nice and as the image on website.
Just a shame the stroppy tone from customer services let the side down.
For attention of company-4 stars was mean, Order was shipped and well packaged. Value for money and from favourite place. Initially struggled to order and the ‘help’ response was just a bit “short and sweet” - on reflection it probably wasnt meant as abruptly as it sounded and thankfully by then id placed my order and all was good. Got the cream
tea hamper also which was presented exactly as picture. Will change to 5* if I can.

Reply from The Cornish Pasty Store
I am sure that the pasties are great….if they arrive.
I ordered two packs of sausage rolls on 16th December.
My bank account was debited the cost on 17th. Come the 18th. I awaited with bated breath. Alas no sign of my rolls. Tried to track the order with the courier…they say they have no trace off my order!!! This is when the pasty store let themselves down with avengence. Sent an email…..no reply.
Tried their ‘live chat’ ……busy, will ring me back. They didn’t. Tried their company telephone number….busy will ring back……they didn’t.
It is now 21st December and I am now £45 down in my bank and no sausage rolls for Christmas. Not a happy bunny.
Not a Cornish pasty, dry hardly any discernible meat no swede or turnip, tasteless apart from the chemicals You are better off with an Iceland steak bake. Engulfed by thick inedible pastry. It was a terrible waste of money. The scones thin.
The Cornish pasty store,I ordered my pasties on Wednesday,. Came today,all ice packed and with cooking instructions,im well chuffed,they’re in the freezer and I can’t wait to cook one for my pack up for Monday,I’ll be using these again,proper job,
I ordered a Healeys Cornish Cider Hamper as a birthday present for my son. On their website it shows it displayed in a carton hamper. What I received was just a sectioned cardboard box delivery box. I contacted customer service and they apologised and sent another hamper the next day. I couldn't believe it when I got the same again. Once again I contacted customer service and once again they apologised and said they would send another the next day. The next day it arrived and this was a larger box so I thought I was actually getting the hamper it shows on their website. But on opening the box it had packaging with the same sectioned cardboard box inside. The picture is what I was expecting to receive.
Couldn’t wait to try my Prima flakey pasties once they arrived. I was not disappointed they were delicious —brought back memories of holidays in Cornwall munching real pasties . You can’t beat them . I will definitely buy again. Thank you for sharing these lovely treats with everyone

Reply from The Cornish Pasty Store

Reply from The Cornish Pasty Store
Great service. Ordered on Wednesday,as a gift for someone, and delivered across the Country on Friday. Will definitely be back.

Reply from The Cornish Pasty Store
I have just received my third delivery of pasties from this company. That's how much I like them, enough said.

Reply from The Cornish Pasty Store
1st Class service from The Cornish Pasty Store. Ordered Monday, delivery arrived Tuesday .... I'll be back!

Reply from The Cornish Pasty Store
Absolutely scrumptious pasties,, great filling, pastry really good. A proper pasty

Reply from The Cornish Pasty Store
There was an issue with the delivery of my order, which was a gift for a family member. However the very pleasant Customer Service team sorted it out for me.
Absolutely amazing service,the pasty’s are gorgeous as if you just brought 1 from the shop,fast delivery also :)
I've ordered before and it's been fine this time I ordered from a different supplier in the company, firstly I only received 3 pasties for about £24 which is way to much, and will not be ordering again. All the other suppliers send 6 pasties which is fine because they are decent for the money, I'm very disappointed
Ordered 6 large pasties last Friday received them before 12 noon Saturday had one for dinner Saturday evening excellent
The pasties were still frozen on receipt but the sausage rolls had defrosted. I think they should have been packed better.
Delivery was perfect thank you. Great communication via updates as to delivery and really well packaged. Very nice gluten free pasties. Would love to see different veg as an option but lovely flavour. One tip for others, brush the pasties with a margarine or butter before baking, gives a nice golden glow!! Thank you and I will order again!

Reply from The Cornish Pasty Store
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.