5 stars every time! We have used The Cravery twice now and each time the amazing team have exceeded expectations. We recently purchased our wedding cake from them and they couldn't have don... See more
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Guess what? For our big 10th anniversary was coming up, we contacted our favourite Cravery Cake bakery (again, after so many cakes they had made for us already🥳) ! And wow, did they deliver! Their ca... See more
Company replied
Absolutely superb from start to finish. Web site is fab, easy to use, loads of info & contains huge variety. The cake - Pearls & Blush - was a jaw dropper including the fresh roses and 25+ guests all... See more
Company replied
The whole experience from start to end has been faultless. Something that touched my heart was their cake delivery Birmingham team; who gave us a one-hour time slot, the night before. Our birthday cak... See more
Company replied
Company details
Written by the company
We are passionate about creating edible works of art for special occasions like weddings, baby showers, birthday parties, corporate events, and other special occasions. Our beautifully designed handcrafted products include bespoke cakes, cupcakes, cupcake bouquets, pizza cakes, cake doughnuts, popsicles and many other cake products.
Contact info
The Cravery Cakes, Blackthorn House, St Paul's Square, B3 1RL, Birmingham, United Kingdom
- +443452572527
- info@thecravery.co.uk
- thecravery.co.uk
4.5
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Lovely customer service… looking…
Lovely customer service… looking forward to a sumptuous cake
August 31, 2022
Unprompted review
Reply from Thecravery
Thanks for giving us a 5-star review! The team at The Cravery can’t wait to welcome you back for your next visit.
Amazing….try for yourself
I sent a photo of a cake design I wanted for my little one and was blown away with what I received. The cake was so much better than the photo and I could tell that so much care and attention had gone into making it perfect for our little one’s birthday. The cake tasted amazing also and the sponge was so fresh, everyone at the party was so complimentary and wanted to know where we got it from. I’m such a perfectionist and was worried about using a new company but this will definitely be my go to place going forward. Wonderful customer service, they can’t do enough for you and they even sent me a photo of my cake before it arrived. Brilliant delivery right to our front door by a lovely delivery guy who wanted to make sure our cake arrived in perfect condition. Thanks The Cravery, I will be in touch soon about hubbies birthday cake.
July 31, 2022
Unprompted review
Reply from Thecravery
Thank you for using our service. It is our pleasure and privilege to serve you. We are happy our services exceeded your expectations. We sensed your perfectionist nature when you expressed the details of the cake and the entire theme you selected for your little one. However, you were so polite, sweet and kind in your words. That brought a feeling of goodwill and helped us to create a another piece of a great cake art. We are happy you loved your cake as we did. We appreciate the trust you have placed in us and look forward to serving you again.
Fantastc cakes ,excellent customer services
I've ordered a lovely tall cake from Cravery Cakes before & it was so delicious & so pretty to look at.I've just ordered a fancy pizza shaped cake .It looks amazing & I can't wait to eat it😃🍰.Customer services is excellent & friendly.The website is easy to navigate & they offer specific delivery times if needed.I highly recommend Cravery Cakes & hope they open a London branch😄👍🎂
July 19, 2022
Unprompted review
Reply from Thecravery
We aim to put all our effort into maintaining quality service for you, over the long term. We are hoping to open a factory in London, in the near future. We value your patronage and seek to be a bright star among the galaxy of businesses that you could choose from. Thank you so much for your kind word!
Graduation cake
Ordered a graduation cake for my daughter and it was fantastic! From ordering it customised, to being kept up to date on delivery and looking after it in hot weather we were kept updated and helped the during whole process.
The service was fantastic as was the cake. Definitely use again.
July 13, 2022
Unprompted review
Reply from Thecravery
The graduation is really a special event for your daughter and deserves an outstanding graduation cake. It allows her to brush away the stress of years of hard work, and celebrate the moment with the people, who have been on this journey with her. It was a pleasure to serve you; a guest came from Wales to Birmingham University. We wish your daughter good luck in all her future endeavours!
Beyond my expectations
Beyond my expectations! I have contacted a few bakeries in Birmingham but decided to go with the Cravery at the end because they seem to be the most approachable and helpful bakery company I have experienced. The lady named Kamila, who handled my inquiries is very professional and patient, she explains things in details and I can clearly see that she genuinely pay attentions to all my requests to ensure our customised cakes look best. My son and we instantly fell in love with the cake the moment we saw it! What’s even better? The cake is very yummy too & worth every penny! I would rate 6 stars if I could and I have recommended this company to all my friends for their future uses.
July 5, 2022
Unprompted review
Reply from Thecravery
We are blown away by your kind words! We are sure that the whole community would like to hear your detailed review of ours. We understand that in today’s world, you have many options for your cake needs. We are thrilled that you chose us and rated as the best approachable and helpful bakery in Birmingham. Thank you so much mentioning our Kamila's exceptional customer service. Stepping out in faith, we launched our business, hoping to offer a quality service. Your support and patronage mean the world to us, and we look forward to having the opportunity to serve you again in the future.
So far it's been really good
So far it's been really good with the order journey for me as a customer. I am a business analyst by profession and I really liked the number of options your portal had for the cake designs, type of frostings, personalisation, etc. But with respect to cakes it is always good to see what the end journey will be once I get the actual item delivered to complete the experience. I am looking forward to that date.
June 13, 2022
Unprompted review
Reply from Thecravery
We are working diligently to be the best in our field. We humbly thank you for the discerning taste you have shown in purchasing our products. We aim to contribute to the wellbeing of every one of our clients.
Absolutely Delicious
Within 24 hours, The Cravery managed to deliver corporate personalised cupcakes which tasted and looked amazing.
June 7, 2022
Unprompted review
Reply from Thecravery
It is always a joy for us to be able to provide you with our best service. Corporate cupcakes need a company with reliable service. We were lucky to get orders from companies like One Network, Robert Dyas, NHS, Graham, the list goes on. Thank you for your kind words. Without your support, the vision we have would remain in our hearts and minds. Thank you for making these things a reality.
Extremely helpful
Extremely helpful, Kamila helped me choose a perfect bespoke birthday cake for my daughters 13th.
Fantastic experience.
June 5, 2022
Unprompted review
Reply from Thecravery
We are so grateful that you took the time out of your day to share your review with us. We will make sure that Kamila receives your kind feedback. It will make her day!
Delicious cupcakes + spectacular service
I ordered a batch of custom branded cupcakes for a utility themed event for my company in Birmingham with The Cravery. It was a fantastic experience all round. Kamila was easy to contact via Whatsapp and gave us excellent advice on the design for our cupcakes. She worked with us to achieve a look that met our brand style - helping us decide on colours, style and image toppers.
The cupcakes were delivered to us in the exact time frames requested to the NEC (a notoriously difficult venue) two days in a row and in perfect condition.
And the cupcakes themselves were beautiful and delicious. They smelled so good; lots of people at the event came over to our booth purely because they could smell them and it had made them hungry!
Kamila also wrote me a lovely card and provided me with some cupcakes of my own as a thank you which was an amazing personal touch.
Overall, The Cravery delivered a spectacular service and we will definitely turn to them again in the future for any baking needs!
May 24, 2022
Unprompted review
Reply from Thecravery
We know there are thousands of cake businesses that would love to serve One.Network - the world’s leading planning and communication solution for traffic management and roadworks. Making branded corporate cupcakes for your event was an honour for our company. We seek to establish a base of loyal customers like you because we offer a service that is second to none. You are of great importance to us, and we wish to thank you and your great team for your order and your patronage.
It was important to thank you in person, I am delighted the fact you appreciated my little note. With love :)
Kamila
Great customer service
I wasn’t sure about the cake sizes so I reached out to them via insta and there were very quick to respond. Good customer service.
April 28, 2022
Unprompted review
Reply from Thecravery
We are built to provide the best possible service to every customer who contacts us. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Thank you!
The Cravery has become my go to for…
The Cravery has become my go to for cakes. They are always willing to help even with a less than 72 hour notice period they still made a personalised custom made design for my sons birthday! Not only are the cakes a work of art they taste delicious too! They deliver on time and ensure the cakes are packaged well! The website has a huge choice and you can choose flavours and fillings easily. Fantastic cakes with amazing service!
April 23, 2022
Unprompted review
Reply from Thecravery
When we first dreamed of our own business, we knew it would take a lot of work. We also had confidence in our quality product, which delivered what it promised. We are so grateful you have have been our regular customer since the begining. Thank you so much for choosing us, it means a lot to us!
Lovely!
The best and the most delicious cakes my tounge has ever experienced. Sttongly recommend!!
April 1, 2022
Unprompted review
Reply from Thecravery
Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.
Cake looked and tastes amazing
Cake looked and tastes amazing, will definitely be back for more
April 1, 2022
Unprompted review
Reply from Thecravery
Thanks for your 5-star review! We sincerely appreciate your feedback.
Excellent
Very good customer service. Excellent communication throughout. Really tasty and good looking cake. Good packaging. Would recommend
March 17, 2022
Unprompted review
Reply from Thecravery
Thank you so much for mentioning all the positive elements you experienced with us. We are working diligently to be the best in our field. We humbly thank you for the discerning taste you have shown in purchasing our products. We aim to contribute to the well-being of every one of our clients. Thank you again!
Absolutely amazing
I had the most amazing experience. I text and got reply back instantly which I didn't expect as I've text others and I'm still waiting. So that's first and second your work and details to your cakes are my goodness on point and I'm loving it. ❤ so now I just can't wait to try and put the cake in my belly 😋.
March 15, 2022
Unprompted review
Reply from Thecravery
Thank you so much for taking the time to write a detailed review. Loyalty is the backbone of every successful business. Without loyal patrons like you, we wouldn’t still be in business today. We are honoured to be able to serve you. Thank you for all of your support!
I had a cake for my mother made by this…
I had a cake for my mother made by this outstanding company. The cake looked amazing and tasted so delicious, their delivery was bang on time, so much care was taken in everything - order process, update of the order, one-hour delivery slot, care information etc. I will definitely recommend you to all family and friends. Once again, thank you so much.
March 7, 2022
Unprompted review
Reply from Thecravery
We are passionate about our business and strive to provide the best service possible. Thank you so much for mentioning the positive experiences you had with us. Especially, the fact you appreciate the taste, care information and the fact you received a one-hour delivery slot, you received the night preceding. We truly appreciate your support and can’t wait for the opportunity to serve you again. Thank you!
Absolutely perfect and tasted amazing
The whole experience from start to end has been faultless :). The Cravery made the most beautiful 30th birthday cake for my best friend that we have ever seen. So so grateful, she absolutely loved it!
I have never had a special cake made from an independent cake company before but I found the whole process so easy with Cravery, as soon as I ordered they messaged me straight away to see if I had any questions and if I would like to personalise the cake in anyway. They went over and above to make it exactly what I had in mind. They kept in touch the whole time and the delivery was also faultless.
It was absolutely perfect and tasted amazing :). I went for chocolate cake, with vanilla buttercream and salted caramel sauce - it was insane! Thank you so much.
March 7, 2022
Unprompted review
Reply from Thecravery
Gratitude is a powerful emotion, and because of you, we are overwhelmed with it. You are so sweet and gentle. You were so kind in your words, which helped us do our best possible cake. It takes strength to be gentle and kind, which will inspire others to do their best. We could put our whole hearts into the details of your cake. It is a privilege to have had the chance to serve you. We hope to see you again soon. Thank you for coming.
Looked fabulous and tasted great
The cake looked fabulous and tasted great - it was delivered with care. Highly recommended
March 7, 2022
Unprompted review
Reply from Thecravery
Thank you so much for acknowledging all the elements of our service. Your support and patronage mean the world to us. We love sharing our passion with you. Thank you!
Wow amazing
First of all I want to say every detail about the cake was amazing! The decor, taste, smell I can go on. Everyone absolutely loved it. My son’s birthday was amazing cause of the Cake Thank you so much for the amazing cake thank you thank you.
March 5, 2022
Unprompted review
Reply from Thecravery
Thank you so much for listing all the details. We are honored to be part of such a welcoming community. Your support and patronage mean the world to us. We love sharing our passion with you. Thank you!
Very disappointed! I do NOT recommend!
Very disappointed! The cake I received was NOT how it was advertised on their website. On their website, there was real candy on top of the cake, which was part of the reason why I decided to chose this company. I was quite disappointed to see an ugly, faded picture of candy rather than REAL candy on top of the cake. I would NOT recommend this company! Additionally, the box that the cake came was flimsy and cheap. I just had one of the cupcakes and the icing has this disgusting taste and the cupcake was dry. My son's birthday is tomorrow and Im assuming that the icing on the actual cake will have the same disgusting taste as the icing. I am jus disappointed across the board with this company!Do NOT use!
March 5, 2022
Unprompted review
Reply from Thecravery
We’re truly sorry to hear that your experience did not meet your expectations. We understand your concern regarding the lollipop design, and we appreciate the opportunity to respond.
The lollipop used on your cake was different from the one shown on our website, and we acknowledge that. Due to ongoing post-COVID supply challenges, we were unable to source the exact item from our regular supplier. We explored alternatives at three different local shops and made multiple attempts to contact you for guidance before making a design decision. In the absence of a response, we proceeded with a colour-matching edible print to ensure the overall aesthetic of the cake remained consistent.
As outlined in our terms and conditions:
“Whilst an exact match of a provided picture cannot be guaranteed, we will endeavour to meet your requirement as far as possible. Creating a cake is an art and may be subject to variations.”
We’d also like to highlight that we accommodated several custom requests at no additional charge—including two different flavours, a personalised photo of your son, and the Bermuda flag. These were honoured with care and without added costs, reflecting our commitment to customer satisfaction.
Shortly after your message, our manager made a personal call within the hour to better understand your concerns and offer a resolution, but unfortunately, the call was not answered, and our number was subsequently blocked.
Regarding the cake itself, we do understand that taste and texture are highly personal preferences. Our recipes are handcrafted and loved by many of our loyal customers, though we respect that they may not be to everyone’s liking. However, we do wish to note that your review was posted across our platforms prior to the cake being cut, which limits the opportunity for constructive feedback.
After carefully reviewing your communication and the pattern of reviews posted across other businesses, we feel that the situation may not be resolvable. While we sympathise with your disappointment, we respectfully stand by the efforts and care our team invested in fulfilling your order.
Important for all customers: If you’re ever dissatisfied with the quality of any of our products, please return the item in full (not the leftovers), and we will issue a full refund. This is part of our complaint policy and does not affect your statutory rights.
We wish you all the best.
Kind regards,
Mrs. Camila
Executive Director
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