I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... See more
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The Crock Ltd
Good afternoon Tracy. Thank you for the 5 star review- your kind feedback is greatly appreciated !
Kind regards,
Ella.
Arrived on time and well packaged
Arrived on time and well packaged. Really pleased and will use crock again for future purchases. Thank you for the personal note and sweeties 😊
January 21, 2022
Reply from The Crock Ltd
Good afternoon Claire,
Many thanks for taking the time to leave us such a kind a review.
We pride ourselves on our packing to ensure that none of our orders arrive damaged, your feedback is greatly appreciated. We are also glad that you enjoyed the sweeties !
Warm regards,
Ella.
Lovely product
Lovely product. Really well packaged. Loved the personalised note in the package.
January 12, 2022
Reply from The Crock Ltd
Hi Sharon,
Thank you for your review. We are pleased that your product was packed sufficiently and that your appreciated the personalised note !
Kind regards,
Ella.
Excellent service
Excellent service. The service and delivery of the timer I ordered were excellent. I can highly recommend The Crock Ltd.
January 11, 2022
Reply from The Crock Ltd
Good afternoon Mrs Kemp.
Thank you for taking the time to leave us such a kind review. We are pleased that you did not have to wait long for your order and that you would recommend us to others.
Kind regards,
Ella.
Highly delighted!
January 10, 2022
Reply from The Crock Ltd
Hi Christopher, Thank you for the review !
Regards,
Ella.
Great service
Great service. Had a phonecall from a lovely lady to check my colour choice. Product arrived quickly and was very well wrapped. Even contained a little packet of sweets! Will certainly use the company again.
January 5, 2022
Reply from The Crock Ltd
Hi Kath.
Many thanks for your kind review ! We are pleased that your order arrived quickly and you were happy with the colour of your choice.
Warm regards,
Ella.
Very prompt service
Very prompt service, and well packed to ensure against damage in transit. Mugs are already in use.
December 29, 2021
Reply from The Crock Ltd
Dear Chris.
Thank you for taking time to leave us a review.
We are delighted that your mug got to you in one piece- we package all orders to the very best we can to ensure nothing gets damaged during shipment- so far our breakages are 0 ! Your feedback is greatly appreciated.
Many thanks
Ella
Excellent
Customer service is second to none . My postal order arrived very next day .Ella was excellent at helping with a mix up on my parcel address .
December 16, 2021
Reply from The Crock Ltd
Dear customer,
Many thanks for your kind review. We pride ourselves here at the crock on providing the best customer service we possibly can and it is great to have positive feedback. We are glad that the muddle up got rectified without any problems.
Kindest regards
Ella
Everything you need for cooking baking…
Everything you need for cooking baking in one place with excellent service
December 15, 2021
Reply from The Crock Ltd
Good afternoon Mark. Thank you for taking time to write this kind review. We aim to stock everything one could need for cooking and baking and it is great to see that our customers recognise this.
Kindest regards and thank you for your purchase.
Ella
Reply from The Crock Ltd
Good afternoon Alistair.
We are glad that our website is easy to navigate around- it is very new to us and the great feedback is hugely appreciated within the whole Crock team.
Many thanks for your review.
Regards Ella
A shop for everyone and everything
A great shop. So much choice, at bargain prices - and the online service is swift and efficient.
December 10, 2021
Reply from The Crock Ltd
Good afternoon Hilary, thank you for taking time to leave us a review. We are glad that you are happy with our prices, we aim to be as competitive as we can be and I am glad this reflects in your purchases.
Many thanks and we welcome your custom again in the future. Regards
Ella
Items received promptly and nicely…
Items received promptly and nicely packaged, and with a personalised acknowledgment of the order. Having been to the shop in person for the first time, and now having received such good on-line service, the Crock emporium will be my first choice of kitchenware (and gift) supplier!
December 7, 2021
Reply from The Crock Ltd
Good afternoon Tessa. Thank you so much for your kind review. We are so pleased that you are happy with our instore service as well as our online service ! The Crock Ltd has been going for over 30 years now and it is greatly appreciated within the team when we have such kind feedback. Best wishes and we welcome your custom again in the future. Ella
I have had one of the wooden book…
I have had one of the wooden book support items for several years. It is so useful when you are cooking. My granddaughter is now cooking and I immediately ordered one for her. She loves it!
Well made, good quality and lasts..
Extremely useful I suspect too for students at school or uni!
Highly recommended on all accounts.
December 2, 2021
Reply from The Crock Ltd
Good afternoon Jean. Thank your for taking the time to leave such a kind review. We are pleased that you and your granddaughter are happy with the Stow Green wooden cook book stand ! We will be sure to pass your feedback on. Kind regards
Ella.
I bought a set of knives on line and…
I bought a set of knives on line and someone went out of their way to deliver the parcel to me by hand . I was very grateful .
December 1, 2021
Reply from The Crock Ltd
Good afternoon Miss Elliot. Thank you for your kind review ! We try to our make our service as personal as possible especially with orders that are local to us. Best wishes Ella
Reply from The Crock Ltd
Good afternoon Rebekah, Thank you for your review. We are pleased that you are happy with the service that our team provided. Kind regards Ella
Brilliant,quick and easy to order on…
Brilliant,quick and easy to order on line. Deliverd within a couple of days and well packaged. Considering my items where plastic I was a little worried when I ordered, but shouldn't have had any concerns. I will be using the on line ordering service again.
November 15, 2021
Reply from The Crock Ltd
Good afternoon Ruth. Thank you for leaving such a fantastic review ! We are pleased that your items were delivered promptly- We send off all orders the day they were received to try and ensure speedy delivery. Rest assure we wrap each item with care and I am glad this has reflected in your order. Best wishes Ella
Excellent delivery
October 9, 2021
Reply from The Crock Ltd
Good afternoon Yvonne, Many thanks review. We are pleased that you are satisfied our are delivery service.
Kind regards
Ella
An excellent service and very pleased…
An excellent service and very pleased with my purchase.
October 1, 2021
Reply from The Crock Ltd
Good afternoon Catherine, Thank you for leaving a 5 star review. We are pleased that you are happy with our service and your Emma Bridgewater purchase ! Best wishes, Ella
Easy to order and prompt delivery
Easy to order and prompt delivery. Lovely shop, wish there was a branch in Bristol.
September 24, 2021
Reply from The Crock Ltd
Good afternoon Valerie, thank you for taking time to leave a review. Your kind feedback is greatly appreciated as the website is still very new to us and it is amazing to see that it is working well for our customers ! Ella
Cracking service - with a virtual smile!
Goods arrived promptly and safely, and were even accompanied by a small pack of Haribo sweeties!
Put a smile on my face after dealing with several difficult companies that morning!
September 24, 2021
Reply from The Crock Ltd
Good afternoon John, Thank you for your great review. We are pleased that your goods arrived promptly and in one piece and that the sweets made your day a little brighter ! Best wishes, Ella
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