INFRAREADY Ghost hunting equipment store Reviews 373

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, often describing them as masterpieces and the best on the market. People frequently highlight the exceptional customer service, noting the staff's helpfulness, cordiality, and proactive communication, which keeps them updated throughout the process. The delivery service is also highly regarded for its speed and efficiency, with many items arriving quickly and in perfect condition. However, some customers were dissatisfied with certain products, specifically mentioning issues with an Alice Box needing repairs due to a limited word bank and an SLS device malfunctioning and having poor material quality. One person also noted a product arriving with a damaged battery cover.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the items as... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent product... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise a staff member for their... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Alice Box Tusi version and an emf bear. Andy was absolutely phenomenal with the entire buying process. I had some trouble with PayPal and he tried so many different ways to help me mak... See more

Rated 5 out of 5 stars

I purchased a spirit bridge Came super fast and I cant wait to use it Being honest I was a bit disappointed that it didn't come with any instructions on what modes would be best and what the diffe... See more

Rated 5 out of 5 stars

My items arrived very quickly and at a good price. Andy didn't have the *exact* model of camera I wanted but he sent me the closest match - so he upgraded the IR illuminator - which is excellent, tha... See more

Rated 5 out of 5 stars

This device WORKS SO WELL!! It’s definitely worth the price and will probably be your go-to device for paranormal investigations because of how easy it is to use! I love the super large word bank, the... See more


Company details

  1. Electronics Store

Written by the company

Ghost Hunting Equipment and Paranormal Kit. SLS Cameras Spirit Portals and REM Trigger Pods, Haunted Dolls and Bears. A Wide Selection Of Gear by Infraready As a UK limited company, we offer a secure and trusted service, priding ourselves on supplying quality goods and exemplary customer service. Infraready have supplied an exciting range of equipment to customers around the globe since 2012 many of which appear regularly on Paranormal TV shows and social media streams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

373 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

No one can beat these One of a Kind ITC devices

I've bought several different devices from here and Andy and the service doesn't disappoint. When I had any questions or concerns he was always helpful and responded promptly. I will say he does everything to make it right if you have any problems. I recently bought the Spirit Bridge Pro. I love it. The only thing is the speaker is smaller so not as loud as the original, but Andy explained it's due to processor. I recommend on devices that have a small speaker to maybe put a connection input for ability to connect external speaker. All in all it's a great addition to any teams arsenal or just to have. The effects are so realistic and I love the fact it has such a huge 27,000 word, phrase and effect to give spirits a lot to work with . No other device on the market has that ability.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a spirit bridge

I purchased a spirit bridge
Came super fast and I cant wait to use it
Being honest I was a bit disappointed that it didn't come with any instructions on what modes would be best and what the different channels do
Other than that im happy 😊

May 5, 2026
Rated 5 out of 5 stars

The Delivery Service was fantastic

The Delivery Service was fantastic. The product made it to me in the States without being damaged. Very much appreciated. I was emailed when they received my order and kept me in touch with the process. We haven't got to use the actual equipment yet but I did place a battery inside and its ready for action on our next scheduled hunt. Thank you from "Geo and Chris" on YT and all other platforms.

April 8, 2026
Rated 1 out of 5 stars

Alice Box Tusi Word Bank (English) and…

Alice Box Tusi Word Bank (English) and SLS version 1 were both awful 😞. SLS did not work, system malfunctioned all the time, and ended up putting it in the bin. Alice Box needed fixing, and it was found that it only has like 2k words on it at most. It's a lot of money guys for something that's not that great trust me.

April 26, 2026
Unprompted review
INFRAREADY Ghost hunting equipment store logo

Reply from INFRAREADY Ghost hunting equipment store

Hello,
Thank you for your feedback. We take all customer experiences seriously, though we are unable to locate any record of a customer purchasing both an Alice Box Tusi and an SLS Version 1 in our order history. Furthermore, we have checked all our communication channels (email, phone, and social media) and have no record of any contact regarding these issues.
We would like to clarify a few points for anyone reading this:
• Word Bank: The Alice Box Tusi contains a significantly larger vocabulary than 2,000 words; it is designed to be a comprehensive tool for field use.
• Quality Control: Our units undergo rigorous testing and are built to be robust. It is very rare for an SLS system to 'malfunction' to the point of being unusable without us being notified for a warranty claim.
We are surprised that you would choose to discard the equipment rather than utilize your warranty or contact us for a free repair or replacement.
If you are a genuine customer, please contact us at infraready@live.co.uk with your Order Number, Date and Proof of Purchase. We are more than happy to investigate these technical claims and provide the necessary support or repairs for any authentic Infraready product."

Rated 5 out of 5 stars

I Really Thanks to Andy and so much…

I Really Thanks to Andy and so much love that i order this time. Everything I ordered was perfectly Awesome and really really lovely. I will order again n again. It's really helpful My YouTube video and My Hunting investigation.

April 6, 2026
Rated 5 out of 5 stars

Excellent Service

Excellent product, good communication throughout the processing period, a quick delivery and an upgrade to the product making exceptional value.

April 11, 2026

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