INFRAREADY Ghost hunting equipment store Reviews 373

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness, often describing them as masterpieces and the best on the market. People frequently highlight the exceptional customer service, noting the staff's helpfulness, cordiality, and proactive communication, which keeps them updated throughout the process. The delivery service is also highly regarded for its speed and efficiency, with many items arriving quickly and in perfect condition. However, some customers were dissatisfied with certain products, specifically mentioning issues with an Alice Box needing repairs due to a limited word bank and an SLS device malfunctioning and having poor material quality. One person also noted a product arriving with a damaged battery cover.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the items as... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent product... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise a staff member for their... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Alice Box Tusi version and an emf bear. Andy was absolutely phenomenal with the entire buying process. I had some trouble with PayPal and he tried so many different ways to help me mak... See more

Rated 5 out of 5 stars

I purchased a spirit bridge Came super fast and I cant wait to use it Being honest I was a bit disappointed that it didn't come with any instructions on what modes would be best and what the diffe... See more

Rated 5 out of 5 stars

My items arrived very quickly and at a good price. Andy didn't have the *exact* model of camera I wanted but he sent me the closest match - so he upgraded the IR illuminator - which is excellent, tha... See more

Rated 5 out of 5 stars

This device WORKS SO WELL!! It’s definitely worth the price and will probably be your go-to device for paranormal investigations because of how easy it is to use! I love the super large word bank, the... See more


Company details

  1. Electronics Store

Written by the company

Ghost Hunting Equipment and Paranormal Kit. SLS Cameras Spirit Portals and REM Trigger Pods, Haunted Dolls and Bears. A Wide Selection Of Gear by Infraready As a UK limited company, we offer a secure and trusted service, priding ourselves on supplying quality goods and exemplary customer service. Infraready have supplied an exciting range of equipment to customers around the globe since 2012 many of which appear regularly on Paranormal TV shows and social media streams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

373 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Alice Box/ EMF BooBear

I purchased the Alice Box Tusi version and an emf bear. Andy was absolutely phenomenal with the entire buying process. I had some trouble with PayPal and he tried so many different ways to help me make the purchase. He responded quickly anytime I emailed him. We were able to figure out a solution and the package arrived on Christmas Eve. Just in time for my daughter’s gift. She absolutely loves both items. We definitely will be returning customers. Thank you again so much Andy!

December 6, 2025
Rated 5 out of 5 stars

Absolutely helpful and courteous…

Absolutely helpful and courteous people. I had problems with the purchase of an instrument and they did everything to solve the problem. Cordiality in the first person. I will continue to shop.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

INFRAREADY a Paranormal Jewel

INFRAREADY made the entire process seamless. The website was remarkably easy to navigate, and when I needed assistance, Andy from customer support was a lifesaver! He proactively kept me updated, making me feel valued as a customer. The email updates during transit were a brilliant touch, and I was thrilled that my order arrived before Christmas, exactly as advertised! My only (very minor) critique is the UK VAT, which likely impacts pricing competitiveness for companies like INFRAREADY.

December 9, 2025
Rated 5 out of 5 stars

The Spirit Bridge was crafted and…

The Spirit Bridge was crafted and dispatched with impressive speed, even amidst its skyrocketing popularity on YouTube. The customer service was outstanding, providing updates at every stage. The Spirit Bridge itself is quite intriguing and unusual.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars! Of course.

Super quick with building and sending the Spirit Bridge when its in mega popular demand, as seen on Youtube. Excellent customer service with keeping me up to date every step of the way. Spirit Bridge is a strange thing, interesting.

October 7, 2025
Rated 5 out of 5 stars

Great, quick service!

My order was processed quick and efficiently. I received my order packaged well and the kit has been brilliant. I will definitely be buying more to build my own collection of equipment.

September 9, 2025
Rated 5 out of 5 stars

Awesome 'Infraready'

Andy always makes awesome gear. He is fast at despatching too. He's a very helpful seller and he can also custom gear (like camcorders and 'Alice' boxes) for you! Thanks Andy! :^)

September 6, 2025

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