I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... See more
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Crock Ltd
thank you we aim to keep our prices as low as possible and get orders out same day
Very good prompt service this model of…
Very good prompt service this model of Joseph Joseph tidy not available elsewhere
November 9, 2024
Reply from The Crock Ltd
Dear Rosemary
Thank you for your review delighted we had the tidy you were looking for:)
Excellent service from start to finish,
November 8, 2024
Reply from The Crock Ltd
Dear David
Thank you its always nice to have kind words, we try to give the best service possible:)
Reply from The Crock Ltd
Thank you for your kind words:)
bread bin
Item of the bread bin was ready for collection.
It was just what we wanted.
Easy transaction
October 11, 2024
Reply from The Crock Ltd
Dear Robert
Delighted you were happy with our service and bread bin :
Reply from The Crock Ltd
Dear Deborah
Thank you for your review its very much appreciated :)
Reply from The Crock Ltd
Dear Chaz
Thank you for your order and delighted you were happy with everything :)
Order received quickly with a friendly…
Order received quickly with a friendly personal note of thanks ☺️
October 3, 2024
Reply from The Crock Ltd
Dear Kimberley
Delighted you received your order quickly hope you enjoyed the sweeties:)
Reply from The Crock Ltd
Dear Caroline
thank you please your order arrived next day
Outstanding Customer Service
This is a truly outstanding shop. Who would ever have believed that a store of this size, stocking everything even a cordon bleu chef would require, is to be found nestling in the middle of the Cotswolds. Stow in the Wold is a remarkable little town full of independent shops attracting visitors from all over the country.
Crock offers an extra dimension ... knowledgeable staff who are attentive to the customer's needs and offering the widest possible range of products.
They also have an efficient on-line service. I required 2 kitchen craft packs of seven assorted magnetic bag clips. Some people use them as Memo holders but wait for it .... these are absolutely ideal for keeping the pages of hymn books in place for church organists and pianists who may have suffered the embarrassment of a loose page flashing by before their eyes right in the middle of playing a congregational song.
One pack Crock dispatched to an organist friend in Crieff who's absolutely thrilled to bits. The second pack was for myself but stock had run out. The shop manager Richard kept me in touch every week about the progress of the order and it finally arrived last week looking resplendent inside the bubble wrapping. He thanked me for my patience and even drew a smiley figure on the receipt. Outstanding customer service. Next time you are in Stow, I suggest you pop in and look around for yourself. You never know what you might find!
September 6, 2024
Reply from The Crock Ltd
Dear William
Thank you so much for your detailed review. We are so pleased that you were delighted with our service, sorry we could not fulfil your order in one transaction but delighted Richard looked after you and you got your bag clips, theres so much you can use them for!
Thank you again and hope to see you soon
Clare :)
Reply from The Crock Ltd
thank you:)
Your customer service was absolutely…
Your customer service was absolutely first class over the telephone,and delivery and packaging was excellent
August 19, 2024
Reply from The Crock Ltd
Dear Margaret
Thank you so much for your kind words, we try to give the best customers service and its always nice to hear that you were happy.
Thank you again
Clare
Brilliant company to purchase from
Brilliant company to purchase from. Speedy delivery, customer service is faultless and overall super impressed!
Would recommend to anyone :)
August 1, 2024
Reply from The Crock Ltd
Thank you for taking the time to leave us such a lovely review Louise :)
Great service.fast delivery & even had…
Great service.fast delivery & even had some sweets included!
July 18, 2024
Reply from The Crock Ltd
Thank you, we all love sweeties hope you enjoyed yours;)
Reply from The Crock Ltd
Thank you:)
Good service
Items arrived promptly, well packed, and as described. Good service. Thank you.
June 24, 2024
Reply from The Crock Ltd
Thank you we try to get orders out same day, delighted you were pleased:)
Excellent service from Crocks
Excellent service from Crocks! Very quick dispatch of my order, with the item very well packaged. Plus the casserole was offered at a very competitive price. I hadn’t come across Crocks before but I wouldn’t hesitate to use them again.
June 13, 2024
Reply from The Crock Ltd
Many thanks for your kind review. We take pride in our family business that has been running for over 30 years, we welcome your custom again in the future. Enjoy the casserole! Kind regards, The Crock team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.