I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
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Reviews shaping this summary
The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... See more
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered the Wrendale Coronation Mug
Ordered the Wrendale Coronation Mug. Lovely design exactly the same in real life as pictured on web page. Arrived super quickly in ‘bombproof’ packaging. Would have no hesitation in ordering from The Crock again
April 26, 2023
Reply from The Crock Ltd
Thank you, hope you managed to get through the bomb proof packaging as we did not want your mug to get broken!
Reply from The Crock Ltd
Dear John
thank you so much for your review, and delighted your goods got up to Scotland nice and quickly
Kind regards
Clare
Coronation china
I like the feel of bone china and the unfussy classic design. The package arrived as scheduled and the items were well protected.
April 6, 2023
Reply from The Crock Ltd
Dear Susan
Many thanks for your review, really please you were happy with the design of the mugs and they arrived on time and well packaged
Regards
Clare
Reply from The Crock Ltd
Dear Christine
Many thanks for your review, delighted you were happy with our service
Kind regards
Clare
First time on line
We always visit this shop when we are in the Cotswolds for long weekends. With its vast range of household products it is always a pleasure to have a look around when we stop off for lunch in Stow. This time we shopped on line for the first time has we wanted to purchase two new kitchen knives and have no plans to visit Stow in the next few months. When we contacted the Crock shop to enquire if they had the items in stock, they could not have been more helpful, found the requested items, explained how to use their website and even phoned to tell us it all went through ok.
March 4, 2023
Reply from The Crock Ltd
Dear Robert
Many thanks for your review, its a shame you could not get to Stow but delighted you called and we were able to help you get your order sorted.
Hope to see you back in the shop soon
Kind regards
Clare
Reply from The Crock Ltd
Dear Paul
Many thanks for your review, and delighted you were pleased with your purchase
Kind regards
Clare
Quick delivery and personal
Quick delivery. And a packet of haribo and personal thank you message made it for me. Thank you
February 23, 2023
Reply from The Crock Ltd
Dear Amelia
Thank you so much for your review, we appricate all orders we recieve and always like to thank our customers.
Thank you again and hope you enjoyed the Haribos:))
Warmest wishes
Clare
Reply from The Crock Ltd
Dear Michelle
many thanks for your amazing review, and so happy you got your order so quickly
Kind regards
Clare
Excellent customer service
Brilliant customer service........I emailed The Crock Ltd as after about 10 days I hadn’t received my goods. I got a prompt email back apologising and offering me free replacements as I was a new customer. It transpired that Royal Mail had delivered them to my neighbour who brought my parcel down to me the day before the replacements arrived!!
February 26, 2023
Reply from The Crock Ltd
Dear Liz
Many thanks for your review, what a nightmare we had with these euro scrubbies, but delighted you receievd your order and that the first order was found, we try to get orders out same day but then its in the hands of the post, which sometimes lets us down.
However we are just delighted we managed to get everything sorted for you
Kindest regards
Clare
Reply from The Crock Ltd
Dear Mr Guppy
Many thanks for your review, delighted you were satisfied with your order
Kindest regards
Clare
Email enquiry answered promptly
Email enquiry answered promptly. Ordered attended to promptly. Received my pans promptly. Happy bunny
February 14, 2023
Reply from The Crock Ltd
Dear Happy Bunny :)
Thank you for your review, we are so pleased we maneged to help you with your pans and you recieved them promptly
Thanks again
Clare
Excellent Customer Service
February 1, 2023
Reply from The Crock Ltd
Dear Anita
Many thanks for your review, we do try to give the best customer service we can
Kind regards
Clare
The item we ordered was delivered in…
The item we ordered was delivered in two days. It was well packed so no damage to same will use THE CROCK again.
January 31, 2023
Reply from The Crock Ltd
Dear Peter
many thanks for your review, we aim to get orders out same day and try to pack goods as well as possible.
thanks again
Clare
Our visit just got better and better !!!
Our visit just got better and better !!! It’s been a while since I have been anything like this impressed with a shop, let alone a cooking/homeware/hardware shop, there was even a man cave of full of goodies downstairs. So refreshing to find owners that take such enormous pride and knowledge in their product range. It’s always nice to support local businesses but in this case it made no sense to go online, we bought a stunning Robert Welch knife set and Emma Bridgewater Crockery + man cave goodies for me ☺️ at equivalent or cheaper than anywhere online with the benefit of feeling the quality and ergonomics of the product with great advice and a freebie complementary gift with the knives….. Thank you !!!
February 5, 2023
Unprompted review
Reply from The Crock Ltd
Dear Jeremy
Wow :)) thank you for such a lovely, detailed review, so pleased you loved the man’s cave, we sometimes do lose man down there for ages!
Hope you are enjoying your Robert Welch knives and have only manged to cut what you should be cutting and not fingers!!!!!!
Were always getting new items in (including the man’s cave) so hope to see you again soon.
thank you again
Warmest wishes
Clare
Reply from The Crock Ltd
Dear Jeff
Many thanks for your great review and pleased you were happy with your goods
Kind regards
Clare
I had a problem with one item so called…
I had a problem with one item so called to explain no problem another one was going to be put in the post that day very positive and very good customer care
Thank you have been in the shop many many times when visiting but it was even easier by post always find what you want thank you
January 11, 2023
Reply from The Crock Ltd
Many thanks for your review, we are again sorry you had a issue with one of our products, but delighted we managed to rectify this and get another one out to you.
Hope to see you again soon in the shop
Kind regards
Clare
Reply from The Crock Ltd
Dear Pat
Many thanks for your review, we do aim to get orders out same day
Kind regards
Clare
Reply from The Crock Ltd
Dear Robert
Many thanks for your review, we appricate your order and feed back, be it a small or large order.
Thanks again for a great review.
Clare
Easy booking on Website and really…
Easy booking on Website and really efficient and timely delivery - Thank you
December 19, 2022
Reply from The Crock Ltd
Dear Charles
Many thanks for your review, I am so pleased you found our website easy to order from and we do try and get orders out on the same day.
thanks again
Clare
Reply from The Crock Ltd
Dear Rob
many thanks for your review, we try to pack everything as well as possible, glad it arrived quickly
Kind regards
Clare
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