So disappointed with the total lack of customer service from this company. Ignoring all my emails advising they have sent me the wrong order. I ordered a Personalized Cartoon Man Wooden Wall Art and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I don’t normally write reviews, and to be quite frank although I read previous reviews, and liked what I saw I was still iffy in placing an order and wondering what the outcome would be. I decided to... See more
I love our new personalized caricature couples wooden wall art! The photos I provided were easy to upload and the finished piece is just beautiful. The faces on the wood look great and the colors pe... See more
I ordered a wooden wall art picture a few years ago which was brilliant so I ordered another but this time it was awful. They said they couldn't get hold of the wood so if I had canvass it would be t... See more
Company details
Written by the company
Custom Fairy is an online store for the best personalized gifts, wall arts and photo gifts for every occasion and everyone. Express your creativity in personalized picture gifts for adventurous kids, romantic couples, friends, sport fans, mums, dads and all the family.
Contact info
United States
- support@thecustomfairy.com
- thecustomfairy.com
A fantastic product
A fantastic product, it arrived quicker than expected and I loved it.
November 12, 2020
Unprompted review
Ordered for my daughter & her husband…
Ordered for my daughter & her husband and love it! Excellent quality and workmanship. Took exactly 2 weeks from order to delivery. Will definitely recommend to friends & family!!
November 11, 2020
Unprompted review
Highly recommended.
A great product. I was thrilled to receive a really good quality and fun item. Well done Custom Fairy. Highly recommended.
November 6, 2020
Unprompted review
Easy website to upload photos
Easy website to upload photos
Fast delivery
Great product
November 6, 2020
Unprompted review
Amazed!
Amazed!! Awestruck!! We can't keep looking at it!! Great work!!!
November 5, 2020
Unprompted review
Ordered a custom gift for a friend for…
Ordered a custom gift for a friend for her 25th wedding anniversary - she absolutely loved it as did her husband!
Arrived quickly even though we are in the UK. Well packaged and well made.
Will def order again
November 5, 2020
Unprompted review
This is an amazing company with an…
This is an amazing company with an equally amazing buying experience. You won’t be disappointed at all. Easy ordering process with an swift delivery. Loved it and would order again!
November 5, 2020
Unprompted review
I love it
I love it. I ordered another one for someone else as a gift that also came out amazing.
November 4, 2020
Unprompted review
Love it
Love it. Even better in person than I thought. So unique and they were able to take the pictures I sent and make them look great. Highly recommend.
November 2, 2020
Unprompted review
Absolutely love it!!
Absolutely love it!!! It came out perfect based of the pictures I provided. Came fairly quickly as well.
November 2, 2020
Unprompted review
Very whimsical gift.
I really love the pic of my daughter and son-in-law they did for me. Cutest images they have to choose from. I recommend for an usual gift if you don't know quite what to get someone.
November 1, 2020
Unprompted review
This is a fun project for anyone and…
This is a fun project for anyone and everyone!!! Exceeded our expectations and I can’t wait to re-order for Christmas gifts!
November 1, 2020
Unprompted review
Truly loved the picture I received
Truly loved the picture I received. Looked exactly like the photo I uploaded. I’ll purchase again.
October 30, 2020
Unprompted review
Love these plaques!
I saw these on Facebook and couldn’t wait to order. I ordered four for my kids and grandkids. I couldn’t wait to see them. They came very quickly (which is always a shock when ordering) and the plaques are fabulous. Now I can’t wait for Xmas to give them as gifts. Probably one of the best gifts I am ever going to give!
October 29, 2020
Unprompted review
Was so happy with this
Was so happy with this ! I absolutely love it ! It's a Christmas present for my mum and dad and I know they will love it also ! Will definitely be ordering again ! Great gifts for any occasion ! Thankyou custom fairy !
October 28, 2020
Unprompted review
Customer service was great and the…
Customer service was great and the custom wood art was just perfect!!! I will definitely be ordering again. Thanks!
October 26, 2020
Unprompted review
Absolutely a great gift for my daughter…
Absolutely a great gift for my daughter and partner. They'll love it so much, so cleverly constructed and so unique!! I'm really impressed with the quality and likeness to the photos sent!! You'll not be disappointed!!!
October 26, 2020
Unprompted review
Excellent and unique product
Excellent and unique product! From ordering to delivery the communication and updates on progress were exceptional. Can’t wait to see my daughters face at Christmas when I give her her present. Highly recommended!
October 25, 2020
Unprompted review
Love the product
Love the product. Enquiries were handled promptly and advice and help given re suitability of photos was very helpful and handled professionally. Goods arrived quickly and well packaged . Brilliant Christmas presents for family.
October 25, 2020
Unprompted review
I love it
I love it! It was so much better than I expected! Would definitely buy again.
October 24, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.