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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service.... Extraordinary Daniel

Exceptional service very helpful, informative and attentive, really put my mind at ease from day one and despite the complexity of my situation they managed to get me a solution over the line.
In particular, Daniel, what a legend, can't speak highly enough of him, an absolute genius in his field couldn't have done it without him.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Really friendly service

Really friendly service. My adviser Daniel has been more than helpful and patient with my situation.
I can't fault the help I've recieved.

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Happy client

Dealing with so much stress and very frustrating phone calls, I was about to seek help and I’m very happy that I did. I got thorough information and advice. Daniel and Adam really gave me a sense of relief each day. I’m happy with the help I received.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Superstar Daniel

I couldn't thank Daniel enough for all the hard work and support he has provided me through my process. He is a real star and will go the extra mile for you. Daniel is friendly kind and has always made me smile and feel more at ease over the past weeks. If there could be a way to send him a bunch of flowers .! I would.

Thank you Daniel Superstar.

Rebecca Jones

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Adam and all his team worked really…

Adam and all his team worked really hard put in so much effort to help me in resolving my financial burden. From start to finish, the after care, the professional approach (the full blanket effort in caring to help), the ease of communication. Thank you so much my IVA got approved!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

I can not recommend the debt company enough.

If you’re struggling then don’t think twice about phoning the debt centre because you won’t regret it. Daniel, Zack and Adam were so supportive and understanding. They’ve relieved me from those sleepless nights and now look forward to the future, thank you so much Daniel, Zack and Adam.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Absolutely outstanding, Daniel was fantastic, helped me get my sorted within a week, nice guy, doesn’t sugar coat and tells you exactly how it is and how it can help, also sophie and ash for the outstanding work getting me the help I desperately needed 10/10

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great help from the start

Great help from the start. Outlined everything I needed to do and what options were best for me very easy to talk to and get advice couldn't rate these people more and can't thank them enough for all the help received and still receiving

February 17, 2024
Unprompted review

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