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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Daniel and Toni were helpful and…

Daniel and Toni were helpful and supportive throughout the process and made me feel at ease and thoroughly explained my options to me and made the process effortless. I couldn't of felt more at ease throughout the process and I highly recommend them.

August 1, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Helen

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

The agents I spoke to made me feel…

The agents I spoke to made me feel listened to and their services were professional and friendly.
They made the whole experience made me feel more at ease with the whole process it lifted a large cloud knowing I was getting help

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Can't thank you enough.

I recently contacted the debt centre regarding my debt problem. Extremely difficult form me as I'm also dealing with a cancer diagnosis. Spoke to Lisa, then to an advisor Daniel. After all the relevant information was gathered, they dealt with everything efficiently. I can't thank them enough for the advice given, and I have now entered into a debt management plan, which takes care of all my debts which is a weight of my mind. I can't thank these people enough!!! Thank you.

Regards

Terry

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Have just had dealings with Daniel…

Have just had dealings with Daniel concerning my finances and I must say he has really taken the stress and worry out of things. He seemed extremely passionate about helping people with their money worries and not once judged or made me feel inferior. Should be so many more people like Daniel especially when things can change so quickly... I'm so pleased I gotta speak to such a lovely guy and..thanks Daniel...

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service & Reassurance

Adam, Zack. Daniel & the team were great, they guided me step by step through the process kept answering my queries and helped me stay calm in a worrying situation. If it wasn't for the debt centre I don't know where I'd currently lye when it comes to debt & managing it.

My IVA repayments stand at an affordable £109 - thank you again everyone at the debt centre you have been great.

As for anyone else needing assistance with their finances/debt these guys are 100% the people you should seek assistance from.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Top man Daniel

Daniel was very helpful and understanding to my plight, not judgemental and held my hand through the process. Something I thought would have been excruciating and hard to deal with was quite painless.

Thank you Daniel, Adam and Blake

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. The help that these guys especially Daniel gave me was amazing and has made a real difference to my life. Be fully open with these guys as they have your back

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Lisa and Daniylal

We are struggling for a financial and my husband not filling well i got one year old baby so I am not going work I got debt last one and half year after I contacted this debt center Lisa and Daniel helping me Thank you so much

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you doesn’t even come close to…

Thank you doesn’t even come close to the gratitude I owe the team. Every single person I spoke with was understanding, compassionate and displayed empathy. I have never dealt with a more professional, polite and wonderful individuals. Thank you for everything you have done. Deserves more than the 5 stars.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

I can’t thank Zack for the help and…

I can’t thank Zack for the help and consideration given to myself. I’ve had a tough time, through health and Zack support and other staff members has gone above and beyond to support me. Thank you so much to all the team for taking the stress away a little and being a good, support network!

May 16, 2024
Unprompted review

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