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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well steve has absolutely brilliant

Well steve has been absolutely brilliant perfect very supportive

October 29, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Mark, Thanks for taking the time to share your experience with us.

I'm sure Steve will be very pleased to hear your kind words.

Good luck for the future
The Debt Centre

Rated 5 out of 5 stars

100% recommend!

In shit tons of debt, this company helped me come to a solution that will help me. So many options to choose from! Support you through the whole process. Make sure your mental health is doing ok too.

October 29, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Ebony

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback plays a vital part in encouraging others to find financial help.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Very helpful experience thank you

I would like to give a huge thank you to Jason and Daniel for all there help today, I was very worried about reaching out for help, but they were so helpful and reassuring I honestly can't thank them enough

November 5, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Debbie

We really appreciate you taking the time to share your experience with us and leave such a positive review.

We're so pleased to know that you have found the right solution for you.

All the best for the future,
The Debt Centre

Rated 5 out of 5 stars

Their patients

Their patients, concerns about my debts which has been troubling me so badly. They worked with me so closely as if am part of their team. It's incredible.

Thanks

October 31, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Anthony

Thanks for taking the time to share your experience with us.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Game changer

Game changer
I feel like I can finally breathe after all these years. Thanks to Lisa for starting the ball rolling and then ryan and zac you are fantastic. Thank you for helping

October 16, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Chris

We really appreciate you taking the time to share your experience with us and leave such a positive review.

We're so pleased to know that we've been able to help you find the right solution!

All the best to you in the future,
The Debt Centre

Rated 5 out of 5 stars

Great help and friendly people highly…

Great help and friendly people highly recommended

October 31, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Paul

Thank you for leaving a 5 Star review. Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best,
The Debt Centre

Rated 5 out of 5 stars

The team have gone above and beyond…

The team have gone above and beyond especially Steve he was with me all the way through the process and after stressing over my finances for so long I can finally see a light at the end of the tunnel ,
Also a mention to Jason 5☆
Big thank you to you .

October 31, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Jacqui

Thank you for leaving such a great review. Your feedback is important to us and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

Good luck for the future,
The Debt Centre

Rated 5 out of 5 stars

Excellent service all round

Excellent service, the whole team are great whenever I’ve need help or even a small enquiry. My main contact has been Zack with Adam helping when he’s not available and I could
Not speak highly of them. Zack is also helping with another issue I’m facing not related to debt as he helped me with that too showing how great he is. If everyone in the company is like Zack and Adam then they are the best. I have always felt comfortable calling and knowing I’ll be looked after, reassured and most importantly my privacy respected.

I could not be more thankful or grateful of everyone and their support

October 31, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

Thank you for leaving such a wonderful review. We really appreciate you taking the time to share your experience with us

We're so pleased to know that we've been able to help you find a solution that works for you.

All the best for the future,
The Debt Centre

Rated 5 out of 5 stars

The Whole Team

Both the guys, Ryan and Daniel that I spoke to were superb, really friendly and hands on. Took there time to make sure I was very comfortable with everything, even calling me literally minutes before they left off work to make sure I was happy with everything. Extremely helpful company, I don’t know how I would have managed to get my debts squared if it wasn’t for these guys. Highly recommend this company.

When I read the other reviews they initially sent me when I rang them, I thought ‘yeah right’ because I don’t trust reviews nowadays. Turns out I couldn’t be more wrong, and I can’t help but feel like one of the other many people who have written a review before me.

Would love to take these two out for drinks to show my appreciation. Super chuffed.

thanks guys

October 30, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Thomas

Thank you for leaving such an amazing review. We're so pleased to know that we've been able to help you find a solution that works for you.

Thank you for taking the time to share your experience with us

Good luck for the future,
The Debt Centre

Rated 5 out of 5 stars

After hearingdebt Centre i…would 100%recommend this service

After hearing about The Debt Centre i spoke to Steve and he was so reassuring and explained it from the start
This service is a god send to people in difficulties and i would recommend anyone who needs help to call the the debt centre. 10/10 service.

October 10, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Rob,

It’s wonderful to know that we've been able to help you find a solution that suits your needs.

Your kind words are much appreciated. Your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Dear Ryan and the Team



Dear Ryan and the Team

I wanted to take a moment to express my heartfelt thanks for all the support you provided during a very stressful time in my life. Your guidance and assistance made a significant difference, and I truly appreciate the effort you put into helping me navigate my situation.

I felt an immense weight lifted off my shoulders thanks to your expertise and understanding. I honestly don’t know what I would have done without your help.

Thank you once again for everything. I am incredibly grateful for your support.

Warm regards,

Emma Morris

October 25, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Emma,

I’m so pleased that we've been able to help you find a solution that suits your needs.

The team will be incredibly grateful to hear your kind words.

I wish you all the best for the future
The Debt Centre

Rated 5 out of 5 stars

Fantastic people

Such helpful and supportive people who walk you through every step and make the whole process much better and easier for myself thank you guys

October 22, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Harry,

I’m very happy we have been able to help you find a solution that suits your needs.

You’re feedback plays a vital part in encouraging others to find financial help.

All the best
The Debt Centre

Rated 5 out of 5 stars

Steve at The Debt Centre was…

Steve at The Debt Centre was unbelievable as was anybody else I dealt with . They were very understanding, didn’t judge and helped me find a solution to my problems , not just money problems either . I have been a mess for a long time with no hope whatsoever of getting out of the hole I dug for myself but Steve offered me a ladder and all I needed to do was climb it . Every company needs a Steve . He’s an absolute diamond .

October 22, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Chris,

It’s wonderful to know that we've been able to help you find a solution that suits your needs and gain control over your debts.

Your kind words are much appreciated and your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Very impressive

I would just like to say a huge thanks to the team for helping me out with everything, Very professional. They make a stressful situation much better with expert advice and support. Thank you so much 😊

October 17, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi David

I’m very happy we have been able to help you find a solution that suits your needs.

You’re feedback plays a vital part in encouraging others to find financial help.

All the best
The Debt Centre

Rated 5 out of 5 stars

Daniel was my guardian angel

Daniel was my guardian angel!
He was officiant, none judgmental and compassionate to my circumstances.
Very grateful for his support. You can’t go wrong trusting in him.
He will surly solve your issues and help you to move forward.

October 15, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Kimberley,

It’s wonderful to know that we've been able to help you find a solution that suits your needs and gain control over your debts.

Your kind words are much appreciated and your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Start living your life again!!

Anyone who's in two minds about getting in touch please do not hesitate!!
I've been struggling for a while litrelly living just to pay bills, not sleeping and a constant worry that made me feel as if I was drowing but for whatever reason this name came up on my news feed and decided to reach out as I couldn't take anymore.
Steve has been dealing with my case and he has been amazing, understanding and just so kind to me litrelly felt like I've known him years and he's made me feel like there is a light at the end of this dark tunnel.
Steve put me on the right track and if all gets approved I'll actually have some money in my pocket for a change and best of all a fresh start in life and feel happiness again without the weight dragging me down.
I suggest you all get yourself a Steve he is great!!! I can't thank him enough for all he's done for me. I wish I'd don't this so much sooner!

September 25, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Jo

It’s wonderful to know that we've been able to help you find a solution that suits your needs and gain control over your debts.

Your kind words are much appreciated and your feedback is important to us and allows us to continue to support people in a similar situation

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I have already done a review but want…

I have already done a review but want to do another please if you are struggling with debts i advice you give this team a call i have had alot of debts didn't think I could see away out I made that step and got intouch best thing i did i can now sleep at night
Thank you guys xx

October 11, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Karen

Thankyou for the 2nd review! It’s fantastic to know that we've been able to help you find a solution that suits your needs.

Your kind words are very much appreciated and your feedback is important to us as it plays a vital part in encouraging others to find financial help.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

I had enquired about debt advice and…

I had enquired about debt advice and received a call from Toni, who was not only professional but she showed a real interest in helping me out.

This was great and now have since set up a plan that is both affordable and attainable for myself. I could not have done it without the help from Toni.

Her customer service is amazing and I recommend anyone calling up to ask to speak to her, you are a credit to your team.

Ryan T

October 3, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Thanks for taking the time to share your experience with us.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

I honestly don’t know were to start .

I honestly don’t know were to start .. I’ve been struggling financially been suffering for the past year since my divorce with bills and Solisoter fees my life’s been turned upside ..
So after reaching out to the debt centre
I’ve had nothing but a sense of relief
I’ve been working with Daniel I can honestly say this guys been amazing from start to finish he’s completely had my back and been so supportive even whilst doing his job which much be hectic at the best of times..
But since working with Daniel I feel like my life’s easing and getting back on track
So I would just personally like to say thank you Dan .. you’re a brilliant man 👍💪

Michael Mc

September 25, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michael.

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

The team are amazing and so supportive

The team are amazing and so supportive, very informative and you don’t feel like you are being judge for being in any situation. I would to especially thank Steve and Ryan who have been helping my case. These two have been amazing throughout, so thank you!

September 11, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Bethany

We're so pleased to know that we've been able to help you find a solution that suits your needs.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the best to you,
The Debt Centre

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