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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi I would like to say that Steve brill…

Hi I would like to say that Steve brill and Ryan really took a massive weight off my shoulders. They explained every thing step by step. Very professional highly recommended. What a good team they are cheers

January 29, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Thomas

Thanks so much for your 5 star review and kind words.

It's great to know that you have found the perfect solution and you can now look forward to the future.

All the best,
The Debt Centre

Rated 5 out of 5 stars

So very helpful and knowledgeable…

So very helpful and knowledgeable guided me through the whole process I can't thank the team enough

January 22, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Gary

Thank you so much for your 5 star review. It's very much appreciated hat you have shared your experience.

We're so pleased you have managed to find the right solution for your debts!

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

I would like to say a BIG thank you to…

I would like to say a BIG thank you to Daniel and Ryan for helping me with these debts and getting a massive weight lifted off my shoulders, just knowing that going forward I am going to be able to manage things I really do feel that you both have helped me so much. I will be honest with you and say that I have had a few happy tears today knowing that you have both helped me!!! THANK YOU! 🙏

January 13, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Sam

I'm glad the tears were happy tears this time! We're so pleased to know that we've been able to help you find a solution that suits your needs.

Thank you for leaving such a great review.

All the best in the future Sam
The Debt Centre

Rated 5 out of 5 stars

Steve was amazing

Steve was amazing, explained all the options I had available to myself. I would definitely recommend to someone who needs help.

January 10, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Simon

Thank you so much for leaving such a great review. Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We wish you all the best in the future.
The Debt Centre

Rated 5 out of 5 stars

A recommended debt team

Really great time,i understood everything that i was told.Very professional and helpful.Made me feel at ease& able to understand all areas of sorting out my debt.Very recommended great team of workers.Thank you.

December 17, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Susan

Thank you so much for your kind words and the 5 star review.

I'm very pleased we were able to find you the right solution. Onwards and upwards now Susan.

Take care and all the best
The Debt Centre

Rated 5 out of 5 stars

Friendly and reassuring

Steve and Ryan have been supportive and understanding throughout my whole Iva process. It’s so refreshing to speak to someone who understands and feels like a friend rather than a robot. The process has been smooth and reassuring.

December 13, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Melanie,

Thank you for leaving such an amazing review. We're so please you have found the perfect solution for your circumstances.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the Best Melanie
The Debt Centre

Rated 5 out of 5 stars

Anthony was soo helpful

Anthony was soo helpful, Because of Himim not in stress anymore

December 13, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Michal

Thank you so much for your kind words. I'm glad we have managed to help you on your journey to debt freedom.

I wish you all the best for the future.
The Debt Centre

Rated 5 out of 5 stars

Very good service by Adam

Adam was very helpful and very professional
Thank you for helping me out.

December 12, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Abrar

We're so happy we have managed to find the right solution that works for you and appreciate your 5 stars! It really does help us continue to help people in similar situations to yourself.

All the best for the future Abrar
The Debt Centre

Rated 5 out of 5 stars

Excellent service

Worked with steve to get my debts in order, he was very patient, very consistent and reassuring with me in making sure everything was put in order and i understood and new what was going on thru the process. A weight has been lifted already thank you all.

December 12, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Sarah

Thank you for leaving such kind words. It really is a testament to the work we do, and helps us continue to help people in similar situations to yourself.

I wish you all the best for the future.
The Debt Centre

Rated 5 out of 5 stars

The right support at the right time

First call I was frustrated and anxious but with the help of Steve .I felt much better while he gave me options and the support that I needed. Easy to reach every time that I needed him . He explained the procedure and made it clear to me that I didn’t have any questions to be asked
Thanks a lot Steve

December 12, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Inssaf

Thank you so much for you review, it's great to know that you have found a solution that works for your needs.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Amazing

My call was received by Ryan. So easy to chat to. Very very understanding . Everything got sorted. Best there is. Thank you

December 10, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Debbie,

Thank you so much for your kind words. We really appreciate you leaving a review of your experience with us and are glad you have managed to find the right solution.

All the best
The Debt Centre

Rated 5 out of 5 stars

Great team of people

Great team of people. Solved my financial troubles. Big shout out to steve. Top bloke

December 6, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there,

Thanks for leaving such a nice review. It's very much appreciated.

I'm glad you have found the right solution for your circumstances.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Very very helpful and very very…

Very very helpful and very very friendly I want to wrist more but unfortunately my English is not very good

December 5, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Shafqat

Thank you for your kind words. We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best
The Debt Centre

Rated 5 out of 5 stars

Absolutely fantastic service 💯 Steve…

Absolutely fantastic service 💯 Steve and Ryan have put an end to my worries and they have been so supportive , understanding and helpful. I would recommend them above any other company completely 😁

November 27, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Marieke

We really appreciate you taking the time to share your experience with us and leave such a lovely review.

We are so pleased you have found the right solution for your financial needs and we wish you all the best for the future.

The Debt Centre

Rated 5 out of 5 stars

Amazing people

What a whirlwind! Ups and downs highs and lows galore! It's been a very tough few months after finding out a close member of my family has cancer! I have literally had to put everything on hold because it's necessary to look after family. Steve & Ryan have been absolutely brilliant with my daily sagas. They have been kind, caring, patient and very informative. They have answered every question I have had and also listened to me while being a blubbing wreck! They have got me on to the next step of my journey! It's a really difficult time made easier by their time and effort for me! Thank you so much for all you have done to get me to the next step! These people go way above and beyond what is needed and literally help in anyway they can. This process took far longer than it should have, due only to my current circumstances but they were also patient and understanding at every step! The only pressure was on them to help me get through. I can't thank them enough & I will forever be in their debt for the absolute gratitude they showed me.

I appreciate every step.

November 27, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Emma

Thank you so much for leaving an amazing review, and the team are so happy that you are now on your road to financial recovery.

Your feedback plays a vital part in encouraging others to find financial help.

I wish you all the best for the future,
The Debt Centre

Rated 5 out of 5 stars

Superb!!!!

Honestly, had the very best experience, they were nothing but patient with me, even after months they stayed and helped. DANIEL was excellent, very patient man indeed.

Helped me and gave the very best experience.

Honestly thank you all.

November 27, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Abdul

I'm sure Daniel will be very happy to see what a great review you have left.

Your feedback is so important to us and allows us to continue to support people in a similar situation to you.

I wish you all the best for the future,
The Debt Centre

Rated 5 out of 5 stars

From the first consultation to the…

From the first consultation to the final agreement I have always received very good service. Excellent professionals.

September 14, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Daniel

Thank you for leaving a positive review. It's very much appreciated.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you in the future
The Debt Centre

Rated 5 out of 5 stars

Absolutely over the moon with the help…

Absolutely over the moon with the help received i can't thank this company enough for how much they have helped me instant boost to my mental health debt is always a worry but Zak and the team have helped me all the way they have been brilliant

November 26, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

After the decision to sort my finances…

After the decision to sort my finances I decided to use this company to get my finances and life back on track. I had the best person helping me with this in Steve, he made me feel comfortable and assured every step of the way, explained everything to me throughout. I really can't thank them enough. Finally a light at the end of this tunnel

November 25, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Luke

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best to you,
The Debt Centre

Rated 5 out of 5 stars

Thank you.

I decided to sort my debts out a few weeks back as they was getting out of hand and I was sinking I contacted the debt centre and got a great guy steve he has helped me and explained everything to me every step of the way. He gave me the confidence and so much support and reasurance always on the phone making sure im ok and understand everything I couldn't of asked for any more support of him. Fantastic guy. So thank you so much steve for everything your a star. ❤️

November 12, 2024
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Kerry,

Thank you so much for your kinds words, i'm sure Steve will be very happy to hear about your review.

We really appreciate you taking the time to leave your experience.

We wish you all the best
The Debt Centre

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