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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional yet warm approach, making them feel at ease and supported. Many people highlight the exceptional customer service, noting that advisors are patient, understanding, and explain everything clearly without judgment. The overall service is described as excellent, with consumers appreciating the efficiency and ease of the process, which often helps alleviate stress and worry. However, some customers expressed dissatisfaction with the initial contact experience, citing concerns about being asked for significant personal information before proper introductions and feeling rushed or spoken over during conversations. A few other people also felt that the suggestion to use WhatsApp for sensitive information was unprofessional, and some experienced delays in receiving promised callbacks.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive. Many customers express appreciation for the professional, supportive,... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers praise the ease and comfort they felt when... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been struggling for a long time as a single father with debts breathing down my neck but within 15 minutes of filling out the form Ryan from the debt centre took me through everything single step... See more

Company replied

Rated 5 out of 5 stars

Daniel & James have been amazing . From first contact i have been put at ease . I cant thank these two enough . If your looking for advice and support with financial matters i certainly recommend hig... See more

Rated 5 out of 5 stars

These are absolutely amazing, the staff are amazing,my advisor was Ryan, he was great, he was very professional yet friendly and warm so i felt totally reassured. The other staff too, was also warm,... See more

Company replied

Rated 5 out of 5 stars

What can I say?....Well..... Ryan and Daniel have been absolutely amazing! They both held my hand and walked me through the entire process, explained every detail, met me with humour and made me f... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

The road to debt freedom is there... you just have to decide to drive on it! We are here to help you consolidate your debts into one affordable monthly payment. You could legally write off up to 80% of your debts though our Government Scheme. We treat every customer as an individual and our support is tailored to your personal circumstances, ensuring your best interests are central to our advice. We define ourselves by our values as a business. These values inform the way treat our customers and our staff.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dan and Daniel were so helpful and…

Dan and Daniel were so helpful and supportive and I'm on the right road to being debt free!! All in the space of a week!!!Thankyou

March 27, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Mr Bish,

Thank you so much for your 5 star review.

We really appreciate you taking the time to share your experience with us and leave such a positive review.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best
The Debt Centre

Rated 5 out of 5 stars

Great daneil was great

Great daneil was great

March 21, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Matthew.

Thanks so much for leaving a 5 star review.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Daniel was amazing talked me through my…

Daniel was amazing talked me through my darkest hour got me sorted right out I can say honestly top bloke and he's doing a great job thank you 😊.

March 3, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Matthew

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Glad you have managed to find the right solution for your situation.

All the best
The Debt Centre

Rated 5 out of 5 stars

Thd team helped me a great deal

Thd team helped me a great deal, through a difficult time in my life.
Thank you

March 21, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Craig

Thanks so much for leaving a 5 star review.

We're glad to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Extremely helpful & knowledgeable

The team has been extremely helpful, all along the way.
The advice they gave me were genuine, targeted to my problems and all of this in a professional yet enjoyable manner.
They help me feeling more positive about my life by sorting out my debt issues, and I am very grateful for this.
To all the team, a big thank you for your help and guidance.

March 21, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Cyriaque

Thank you for your very kind review. We're so pleased to know that we've been able to help you find a solution that suits your needs.

Wishing you all the best for the future
The Debt Centre

Rated 5 out of 5 stars

I just want to say thank you to Daniel.K

I just want to say many thanks to Daniel.He was working out of hours to help me out. I don't know what I would've done without of him. He really really was helpful and helped me written off £24,000 he changed my life now. thanks again for good job hopefully in the future you'll help more people like me to get out of the debt.👍❤️❤️

March 12, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi there,

Thank you for leaving such a great review. The Team, and especially Daniel, are very please we could help find the right solution for you.

You feedback is so helpful in helping others find debt help.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Been a worry about my debts but was put…

Been a worry about my debts but was put at ease by steve and the guys at the debt centre and now paying one affordable payment a month. Would recommend

February 20, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Russ

Thank you for your feedback. I'm so glad we have managed to help find you the right solution for your debts.

We wish you all the best in the future
The Debt Centre

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend.

I was in a state of confusion with my debts and struggling to get myself a plan moving forward. Although I did not proceed with the solutions offered by the Debt Centre, their advice was valuable and I can't thank them enough. Daniel was outstanding and explained everything clearly, not pushy, just understanding.

Thank you again, The Debt Centre

February 26, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi

Thank you so much for leaving such a great 5 star review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Ryan was extremely helpful and…

Ryan was extremely helpful and determined at resolving my problems . In the end I managed to channel all my debts into a monthly payment of 100£ a month . Very pleased with the result .

February 19, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Jay

Thanks so much for leaving a great review.

Your review plays a vital part in encouraging others to find financial help.

I'm very happy you have managed to find the perfect solution!

All the best
The Debt Centre

Rated 5 out of 5 stars

I can’t stress enough how much Ryan and…

I can’t stress enough how much Ryan and Daniel helped me.they were completely Professional but kind and helped me understand everything in detail. I never once felt uncomfortable. I can’t believe how easy they made it for me. From my first message to my last call they were amazing. My only regret is I didn’t contact them sooner.. thanks guys I will always appreciate what you did for me.helping to ease the financial burden of my debts.and give me peace of mind.i feel I can breath a lot easier thanks to these guys and the company

February 18, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Angela

Thank you for leaving such a fantastic 5 star review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you. I'm so glad you have managed to find the perfect solution!

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Ryan, Your An Absolute Start

Well, What Can I Say. Except That Words Can Not Express How Truly I Am Feeling….
For The First Time, I Could Start Seeing A Glimmer Of Light & Hope… After My Conversation With Ryan, Whom In The Fairness Of Honesty Was Extremely Helpful & Treated Me As A Human Being & Not Just A Number On Their Records….
I Truly Can’t Thank Ryan Enough For Going Above & Beyond & For Making Me Feel Comfortable & For Going Through Everything Clearly… Ryan Your An Absolute Start….
Tkare & GBU, I Truly Can Not Thank You Enough…
Kind Regards,
Steve SR

February 7, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Steve

Thank you so much for leaving an amazing review.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

We wish you all the best in the future
The Debt Centre

Rated 5 out of 5 stars

Very happy

When I approached the debt centre I was close to cracking under the pressure from creditors
The debt centre reassured me that things could improve and explained all the possible solutions clearly and thoroughly
I was able to make a clear decision about which move was the correct way forward and that has now been confirmed
Staff kind and friendly throughout and they listened to problems and advised
Very happy with their service and the successful conclusion
Strongly recommend this company

February 11, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Mathew

We really appreciate you taking the time to share your experience with us and leave such a positive review.

Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

All the best in the future
The Debt Centre

Rated 5 out of 5 stars

Very helpfull and understandable

Very helpfull and understandable

February 6, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Stuart

Thanks so much for leaving a 5 star review.

Your feedback plays a vital part in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best
The Debt Centre

Rated 5 out of 5 stars

Life Changing Help

Daniel was professional and easy to talk about a difficult situation. He went above and beyond and has literally changed my life for the better. I’d highly recommend anyone in need of assistance to speak with him.

February 6, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Bradley,

Thank you for sharing such kind words.

Your feedback is important to us and allows us to continue to support people in a similar situation to you.

We wish you all the best in the future.
The Debt Centre

Rated 5 out of 5 stars

ryan help me so much i was so depressed…

ryan help me so much i was so depressed about my debts

February 4, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Daljit

Thank you so much for leaving a 5 star review.

I'm so glad we managed to help you find the perfect solution.

All the best for the future.
The Debt Centre

Rated 5 out of 5 stars

transparent, supportive, and committed to helping clients manage their debts effectively.”

“My experience with the debit centre has been great because of their constant support and guidance throughout the debt resolution process. They have been transparent, professional, and always available to answer my questions. I appreciate how they take the time to explain every step, making me feel confident and less stressed about my financial situation. One thing the company does really well is providing personalized assistance, ensuring that I feel heard and supported. Their customer service is excellent, and I truly feel they have my best interests at heart.”

January 28, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Alexander

Thank you so much for leaving an amazing review.
Your feedback plays a vital role in encouraging others to find financial help.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

Rated 5 out of 5 stars

Both Ryan and Daniel have truly been my…

Both Ryan and Daniel have truly been my life savers. For years I didn't no where to turn, stress & anxiety were through the roof. I didn't do a thing. They sorted everything out. All I had to do was confirm who I was and proof of that. I cannot thank the Debt Centre enough and would urge anybody in the same situation as mine to just pick up the phone. You will not regret it. I feel like I can breath now. My phone is no longer on silent. Again just ask for Ryan and he will sail you through all your concerns. You are NOT OBLIGATED TO DO ANYTHING. He will simply advise you. What do you have to loose??? Pick up the phone xx

January 30, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Suzanne

Thank you for leaving such a fantastic review. Ryan and Daniel will appreciate this so much.

Your feedback is important to us and allows us to continue to support people in a similar situation.

It's a joy to know you have found the perfect solution!

All the best
The Debt Centre

Rated 5 out of 5 stars

So good to u b4 I went in to this did…

So good to u b4 I went in to this did not sleep it was like I was in prison in my own house wear I had so mush bills 1 phone call and it all went away help u ever step off day thank u giving me my life bk

January 16, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Pat

We really appreciate you taking the time to share your experience with us and leave such a positive review.

I'm so happy you have found the perfect solution for your debts.

All the best for the future Pat
The Debt Centre

Rated 5 out of 5 stars

If I could give 10 stars then I would ✨️

Ryan, Adam, Lauren and the team have been amazing in helping me to sort out my debts. If I could give 10 stars I would!. Thank you so much for your continued support and understanding. Should any family or friends find themselves in a situation like mine then I would be advising them to speak with these guys as there support is invaluable! 😀

January 29, 2025
The Debt Centre logo

Reply from The Debt Centre

Hi Stevie-Lee

What an amazing review, thank you so much.

We're so pleased to know that we've been able to help you find a solution that suits your needs. Best of luck for the future Stevie-Lee

All the best
The Debt Centre

Rated 5 out of 5 stars

Steve who dealt with my case was…

Steve who dealt with my case was excellent throughout always 100 % professional . Very knowledgeable and made me feel relaxed and was understanding throughout .. a great experience throughout what can be a tough thing to deal with . Thankyou for dealing with my case so well

January 29, 2025
Unprompted review
The Debt Centre logo

Reply from The Debt Centre

Hi Daniel

Thanks for taking the time to share your experience with us.

We're so pleased to know that we've been able to help you find a solution that suits your needs.

All the best for the future
The Debt Centre

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