The Debt Resolution Service Ltd Reviews 58

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Yousef was great cant fault the advice given and the team have helped me reduce my out goings making life easier. The whole team were great too would highly recommend getting in touch if your s... See more

Rated 4 out of 5 stars

They explained all my options going through all the details and advised me which option they thought was best for my circumstances. I was given a choice which option I thought would be right for me.

Rated 5 out of 5 stars

Communication was prompt, clear, and always reassuring from the initial contact. Every question I had – no matter how small – was answered with patience and understanding. I never felt judged, o... See more

Rated 5 out of 5 stars

Gemma and the team have been amazing. My situation isn’t easy, as my debt would cause a breakdown in my marriage, but DRS have been so supportive in such a sensitive situation. I am early into my... See more

Company details

  1. Credit Counseling Service
  2. Debt Relief Service
  3. Insolvency Service

Written by the company

We will take the time to understand your personal situation. Nobody’s finances are identical and everybody prioritises in their own way, so it’s important for us to understand your personal circumstances. It’s not just about calculations on a page, but how every part of your life is being influenced by your situation. We can help you find a solution to your financial circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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Rated 5 out of 5 stars

Amazing

Friendly, empathetic team who were so nice to talk to. Didn’t force details out of you, which is of course what you’re initially worried about by getting into the ‘situation’ to call them. They really go above and absolutely beyond to help. Thank you, so much

October 31, 2023
Rated 5 out of 5 stars

Always helpful and look for the best…

Always helpful and look for the best solutions to any problems or queries. I’m going through a really tough time at the moment and I’m thankful for the help and support I have received from The Debt Resolution Service.

July 13, 2023
Rated 5 out of 5 stars

The Debt Resolution Service Ltd were…

The Debt Resolution Service Ltd were very easy to deal with, from the moment they made contact with me after my inquiry online.
The Team were informative, professional, assuring and non-judgemental towards me during my application. Their services were recommended by a work colleague, and I will certainly recommend their services to anyone who may need their assistance. Thanks very much.

February 28, 2023
Rated 5 out of 5 stars

Great service and very personable…

Great service and very personable staff. Really supportive and kept me in the loop with everything that was going. Reassured me when i was worried and talked me through everything clearly and concisely.

September 14, 2022
Rated 5 out of 5 stars

We were expertly guided through the…

We were expertly guided through the whole process which made it a hassle free transaction. The team took away all the worries and stress at a difficult time.

August 31, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review Michael!

Rated 5 out of 5 stars

From the first phone call to the last…

From the first phone call to the last email from the company they were very helpful and understanding through it all, it made me feel relax in letting them deal with my problems.
I would highly recomend this company to anybody who may be struggling with there finances, they are great to talk to and listen to what you have to say.

August 31, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review Ria!

Rated 5 out of 5 stars

Super helpful

Super helpful, has taken so much stress away from us as a family. Thank you very much!!

August 18, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review Gina!

Rated 5 out of 5 stars

Taken the stress out of a very…

Taken the stress out of a very difficult situation.
I cant say enough, as Lisa and Jason have really been there every step of the way and taken any worry away from me. So thankful, guys.

August 14, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review David!

Rated 5 out of 5 stars

Thay we’re really good explaining…

Thay we’re really good explaining everything to me ,also told me to ring if I had anything I wanted to ask it was all so easy thay did everything for me, I would highly recommend them .

July 12, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review!

Rated 5 out of 5 stars

Super service

Super service, non judgmental, very professional and friendly.
Took time to listen, helped so much and the final outcome was a life saver.
Thank you so much.

July 1, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review Dewi!

Rated 3 out of 5 stars

First year was great little did I no…

First year was great little did I no their was a threshold in place I must of missed reading it in the terms and conditions and only realised this on the second year when I got an email explaining that I can’t make anything over X amount net pay otherwise I have to give half of it to the company each month. This put me in a bad situation with the cost of living going through the roof and moving home the iva then didn’t become helpful to cut down my monthly costs it became a burden as it prevented me working overtime to provide for my family in these difficult cost of living times as I would of had to give 50% of it away
So I had to get this settlement sorted ASAP

In all honesty if I knew about the threshold I would of chosen another company

But apart from the threshold the full team was always helpful and really helped me in my first year massively

I would recommend the company to others but make them aware of the threshold as changing jobs for a better salary then becomes difficult to have a balanced life with this rule in the contract

Overall it’s been very helpful but the threshold was the only downfall

Thank you for your service and I’m really happy it’s now over and I can be debt free :)

June 18, 2022
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Reply from The Debt Resolution Service Ltd

Dear Gavin, thank you for your review. Additional Income thresholds are expectations of any IVA with any Insolvency Practitioner, not just specific to our company. These thresholds were explained verbally on calls with you and also part of your signed proposal to creditors. I can see you have since contacted the team and resolved this matter.

Rated 5 out of 5 stars

So helpful

So helpful , they done every thing they could to reassure me , and step by step they talked me through all the way , big thanks to Tom and James from the team

June 4, 2022
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Reply from The Debt Resolution Service Ltd

Thank you for the great review Vicki!

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