The Debt Resolution Service Ltd Reviews 58

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Yousef was great cant fault the advice given and the team have helped me reduce my out goings making life easier. The whole team were great too would highly recommend getting in touch if your s... See more

Rated 4 out of 5 stars

They explained all my options going through all the details and advised me which option they thought was best for my circumstances. I was given a choice which option I thought would be right for me.

Rated 5 out of 5 stars

Communication was prompt, clear, and always reassuring from the initial contact. Every question I had – no matter how small – was answered with patience and understanding. I never felt judged, o... See more

Rated 5 out of 5 stars

Gemma and the team have been amazing. My situation isn’t easy, as my debt would cause a breakdown in my marriage, but DRS have been so supportive in such a sensitive situation. I am early into my... See more

Company details

  1. Credit Counseling Service
  2. Debt Relief Service
  3. Insolvency Service

Written by the company

We will take the time to understand your personal situation. Nobody’s finances are identical and everybody prioritises in their own way, so it’s important for us to understand your personal circumstances. It’s not just about calculations on a page, but how every part of your life is being influenced by your situation. We can help you find a solution to your financial circumstances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot recommend the debt resolution…

I cannot recommend the debt resolution service enough!

I am now able to live my life without having to worry about what letters are coming through the door, who could potentially turn up all of that is now a thing of the past!

The debt resolution service (Jess) supported me every step of the way the team have been fantastic answering any questions I had along the way the process felt effortless.

My future now excites me of the possibilities rather than being full of anxiety. I can now manage my payments effectively and look forward to becoming debt free. This was not even a possibility before Jess helped me I cannot thank the team enough!

Taking the first step was the hardest but facing into the issues was the best step I took and Steven was also pivotal in this.

May 11, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review David!

Rated 5 out of 5 stars

I feel much better as this company have…helped me very professional

I feel much better as this company have helped me so much to sort my debts and the communication is excellent. I was very stressed and felt very low trying to sort things out on my own and they have taken a weight off me. Would recommend them for anyone in similar situation.

May 10, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review!

Rated 5 out of 5 stars

Altho my case was very complicated I…

Altho my case was very complicated I think the service was brilliant I would strongly recommend to anyone in debt ...I was really struggling and had daily anxiety over these debts now I feel alot lighter and can manage better

April 27, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review!

Rated 5 out of 5 stars

Life saver

Excellent team of people literally saved my life

April 25, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Melissa!

Rated 5 out of 5 stars

Very helpful

Very helpful. Put my mind at rest

April 14, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Mark!

Rated 5 out of 5 stars

Great service

I would recommend these people to everyone. Very nice and helpful

April 4, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Roddy!

Rated 5 out of 5 stars

You Need To Talk To These People

I can't thank the team that helped me enough. I have been in a DMP for over 10 years and been told many times that I dont qualify for any other type of plan! These guys were just beyond helpful. I'm sorry I can't remember everyone's name but Lauren was one of the firs people I spoke to and she was just amazingly kind and understanding and talked me through how everything worked. If you are struggling at all with debt then the Debt Resolution Service could be your heroes too

March 21, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Tracey!

Rated 5 out of 5 stars

Very professional

Very professional, helpful and knowledgeable

February 14, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Karl!

Rated 5 out of 5 stars

Excellent, professional and supportive team

First of all I would like to thank The Debt Resolution Service team ( in association with The Debt Advice Service). I originally contacted them on 22 November 2021 and one month later my IVA was approved by my creditors. (82%, only 2 creditors rejected it). The team has been very reassuring every time we spoked or emailed. Jason (my IP) and Gemma have been very helpful, clarifying and resolving any doubts and efficiently communicating when required.
When the proposal was accepted by creditors it was such a relief, with half of the debt potentially written off by the end of my IVA. I cannot thank the whole team enough. I thoroughly recommend this company, excellent and professional service, supportive and not judgemental. 6 stars!!

January 3, 2022
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Alejandro!

Rated 5 out of 5 stars

Gemma hanvy has been absolutely…

Gemma hanvy has been absolutely outstanding, I have a lot of debt and Gemma has kept in contact with me every single month, making sure I'm okay and if I've recieved anything else. If I've asked for a call, she has called me withing about an hour of asking. Not just Gemma but the whole team have been amazing so far, still got just over 5 years with them but just wanted to say thankyou so far! Especially Gemma

December 7, 2021
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Karl!

Rated 5 out of 5 stars

Cannot fault anything!

Cannot fault anything!! Everyone was so helpful from start to finish and no question is a stupid question. If you are not keen talking on the phone, then apart from one call, it's all done through their app via chat messages.

It's also nice to know they will still be there to help until my IVA is finished.

Highly recommended...

October 29, 2021
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Sharon!

Rated 5 out of 5 stars

Gemma Hanvy you’re the best

Thanks for everything. You are a great company and so helpful with direction and guidance but not treating me as a failure.
I really appreciate everything you have done for me.

October 28, 2021
Unprompted review
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Terence!

Rated 5 out of 5 stars

Best choice I ever made

I was in so much debt and was so stressed out with not bean able to cope with payment , then I got in contact with the debt Resolution Service and my world changed , they sorted out all my debts and work out a payment plan to suit my income. They are very friendly easy to talk to and if i have any problem they answer my email with in minutes and any problems are sorted out with no problems .
I would recommend these to anyone with Debt problems , they give you so much piece of mind just knowing that you do not cope with people knocking on your door wanting money and with I 5 years I will be Debt free.
So it you in Debt and need help do not hesitate to contact the debt Resolution Service you will not be disappointed

October 22, 2021
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Peter!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very personal and supportive. Eased all the worries and available every step of the way. Recommended 100%

October 14, 2021
The Debt Resolution Service Ltd logo

Reply from The Debt Resolution Service Ltd

Thank you for the great review Michael!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look