Absolutely crap products. We purchased two utensil holders. Cheap Chinese packaging and product. And I spent $70. So disappointed. I thought I was ordered good quality from an Australia reputable comp... See more
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Lack of good communication regarding when a delivery would be happening began to get concerned. But, finally, had emails confirming delivery which proceeded efficiently. The quality of display cabi... See more
Company replied
Ordered a dressing table,it arrived badly damaged,had to re package for collection...when the second one arrived it was also badly damaged however I had thrown the packaging outside as it was the day... See more
I can highly recommend The Decor Brand. The customer service was excellent from start to finish. I feel they went the extra mile to help with delivery, and kept me updated all the way. The item itself... See more
Company details
Information provided by various external sources
Welcome to The Decor Brand, your source for carefully picked designer furniture and home decor accessories. We aim to offer our customers a variety of hand picked pieces from the best furniture and home decor brands. We have come a long way, so we know exactly which direction to take when supplying you with high quality and excuisite products. We offer all of this while providing excellent customer service and friendly support. We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don't hesitate to contact us. Sincerely, The Decor Brand team
Contact info
26 Asland Road, E15 3LL, London, United Kingdom
- 020 3633 9189
- info@thedecorbrand.co.uk
- thedecorbrand.co.uk
1.9
Poor
23 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great to order from ...
Great to order from, unfortunately there was defect issues however after a little time the matter was resolved. The gentleman dealing with my return was professional & polite throughout. Many Thanks
August 21, 2020
Unprompted review
Reply from The Decor Brand
Hi Lauren,
We are so lucky to have such an understanding customer like you. We apologize for the defect issues once again and we appreciate your kind feedback.
Kind regards,
Sebastian
My order arrived damaged
My order arrived damaged, and it took a few chasing emails to resolve the issue. Felt like the customer services were none existent.
July 25, 2020
Unprompted review
Reply from The Decor Brand
Hi Jo,
Thank you for your feedback and once again, please accept our sincere apologies for small damage that the couriers manage to do. We felt that the communication was on point with absolutely no delays. We hope the refund you have requested covered the fixings.
Thank you once again for your feedback and we hope that you will have a better experience with us in the near future.
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