The Deli Society Reviews 

184
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Fabulous box delivered on time and presented beautifully. Packaging ideal and all products presented well. Love the logo wax paper around the products. Great literature describing the products and how... See more

Company replied

Rated 5 out of 5 stars

We've recently set up a membership group for investors, and looked for something that would act as a welcome gift to all new-joiners. It's been a great service, with good email comms whenever update... See more

Rated 5 out of 5 stars

Ordered a cheese meat and beer hamper for my son in laws birthday, paid for a Saturday deliver. Due to the fault of the courier & NOT the Deli Society, the parcel didnt get delivered sadly. Not only... See more

Rated 5 out of 5 stars

Purchased a TOMAHAWK & RED WINE Bundle for 2 as a gift. It arrived and I was dissatisfied due to a couple of reasons however I emailed the deli society and Harry responded quickly sorting out my conce... See more

Company replied

Company details

  1. e-Commerce Service

Written by the company

The Deli Society is a unique foodie community, making good food and drink accessible to everyone. Become a member to gain access to hundreds of products, direct from artisan and family-owned farmers and producers. At incredible value. If you ever need any support or have any questions at all, please get in touch at hello@thedelisociety.com and we'll always go above and beyond to make things perfect.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

184 reviews

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4.3

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(184)

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Rated 5 out of 5 stars

Best last minute purchase

Was having difficulty buying a present for a friend until I came across your site. It was quite late for ended up being a New Years present instead. They loved it xx

December 21, 2022
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Reply from The Deli Society

Thank you for your lovely review Annette. We hope we see you back soon. Kind regards, Josh

Rated 5 out of 5 stars

Would recommend deli society

Good communication all the way through about when product would arrive. Easy to use website,a definite bonus. Impressed with the presentation and quality of the contents of the Box. Would definitely use again. Thought the accompanying bookletsbout the different ingredients was a really good idea.

December 30, 2022
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Reply from The Deli Society

Thank you for your kind review. We are so glad to hear you had a great experience. Many thanks, Josh

Rated 5 out of 5 stars

Fantastic gift …

Great quality produce and always delivered on time. The deli society is one of the go to gifts I give.

December 30, 2022
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Reply from The Deli Society

Hi Jess, thanks so much for your review. As a small start up we really really appreciate your brand loyalty and kindness in giving such a nice review. Happy New Year! Best, Josh

Rated 5 out of 5 stars

Great customer service

Great customer service. I put the incorrect postcode on my delivery and did not notice until delivery day. I emailed customer service and Lucy told me not to
Panic and they would sort this either with a new delivery or a new box going out the next day. The DHL delivery driver was also great as he called me to ask for confirmation as the post code didn’t match the address. Lucy emailed the next day with update tracking details. My son and partner loved the boxes for their Boxing Day late lunch with friends. I would 100% use this company again and so would my son and his lunch friends.

December 27, 2022
Unprompted review
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Reply from The Deli Society

Thank you so much for your kind review Sam. We look forward to you using us again soon. Happy New Year!

Rated 5 out of 5 stars

Fantastic hamper and an amazing service!

Beautiful hamper and service is outstanding! Despite a failed delivery which was not their fault and much to my delight Josh managed to get me a replacement in time for Christmas! Both he and Lucy couldn’t have been more helpful. Amazing experience, highly recommended! Thank you so much The Deli Society!

December 23, 2022
Unprompted review
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Reply from The Deli Society

Thanks you so much for your patience regarding the couriers during this hectic time and I am so glad we got to put this right. We hope to see you back soon. Thanks, Lucy

Rated 5 out of 5 stars

Exemplary customer service

I had to cancel my order unfortunately, so emailed the team at The Deli Society and was very impressed to receive an almost immediate response, especially in Christmas week.
The problem was resolved without any issues and I will certainly use The Deli Society again in the future, based on this excellent level of service.

December 19, 2022
Unprompted review
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Reply from The Deli Society

Thank you for your review and I hope we see you back soon!

Rated 4 out of 5 stars

Only because I haven't had a chance to…

Only because I haven't had a chance to try the food yet! But delivery was spot on.

December 6, 2022
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Reply from The Deli Society

Hi Gena, thanks for taking your time to review us. Hopefully after enjoying the food you'll be able to say we are 5 stars! Many thanks, Josh

Rated 5 out of 5 stars

Delivered to my daughter on time and…

Delivered to my daughter on time and the day I asked for; it was a house warming gift and just perfect! They enjoyed their Deli hamper after a busy day of unpacking!

December 3, 2022
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Reply from The Deli Society

Hi Molly, thank you for the lovely review. We're glad your daughter enjoyed her Deli box - nothing better after a long day of unpacking!

Rated 5 out of 5 stars

Easy to order

Easy to order, delivered in good time me. Recipients loved it.

December 3, 2022
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Reply from The Deli Society

Hi Debbie, thanks for the 5 star review. We're so pleased to hear the recipients loved their box.

Rated 3 out of 5 stars

Unexpected Surprise….

One of the cheeses was moldy and it wasn’t supposed to be… everything else was yummy, we got the beer box but I think extra packaging to ensure freshness needs to be carried out!

November 4, 2022
Unprompted review
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Reply from The Deli Society

Hello Laura,

Great to hear from you and thank you for taking the time to review us. Good to hear the majority was yummy, obviously not good to hear one of the cheeses has mould on it. We do use wool insulation and ice packs, plus we send on an overnight delivery, so there shouldn't be enough time for mould to develop somewhere it shouldn't. Please do get in touch with us on hello@thedelisociety.com as we will always go above and beyond to look into and rectify any issues.

Kind regards,
Josh

Rated 5 out of 5 stars

Enjoyable!

As a mid-twenty year old living with a couple of mates from school; wine, cheese and charcuterie isn’t normally a go-to idea for us.

However, the fact we have continued to order a box every couple of months, to all enjoy together on the weekend, is testament to the food and overall experience.

Nice to also see a family run business doing well!

November 17, 2022
Unprompted review
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Reply from The Deli Society

Thanks for your kind review Luke. It's really appreciated!

Best,
Josh

Rated 5 out of 5 stars

Great as a surprise!

Gifted to my Mum as a surprise. She loved it! Very happy with the quality of the produce and the packaging. The team kept me informed throughout the process — really helpful as I live abroad. Will definitely be ordering again.

November 15, 2022
Unprompted review
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Reply from The Deli Society

So happy to hear your mum loved her gift. Thanks for using us.

Best,
Josh

Rated 5 out of 5 stars

Excellent every time

I have ordered a couple of boxes from here now and they have been fantastic! Every time they have been wonderfully wrapped, arrived in a timely manner, and the products have been delicious! I couldn’t recommend this company enough, a real find!

November 11, 2022
Unprompted review
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Reply from The Deli Society

Hi Josh,

thank you so much for the kind review. It means a lot to us.

Kind regards,
Josh

Rated 5 out of 5 stars

Thoroughly Recommended Experience

Wine - cheese - charcuterie - the most brilliant trio, thoroughly recommend for anyone wanting a great night in with a twist.

November 14, 2022
Unprompted review
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Reply from The Deli Society

Hi Sean,

Many thanks for your email and for using The Deli Society. Always here for your wine cheese and charcuterie needs!

Best,
Josh

Rated 1 out of 5 stars

Absolute car crash

Absolute car crash.

Parcel delivered to a house 3 streets away - I have the photo of the house front door and number dropped off at 1pm today, they say they have never seen it, I dont have it either, I guess the courier has taken it home now for his/her supper. Get a good delivery company FFS. Avoid, avoid, avoid

November 11, 2022
Unprompted review
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Reply from The Deli Society

Hello Jon,

Josh here, one of the Co-founders of The Deli Society. Here at The Deli Society, customer experience is everything. As a start-up e-commerce business, our policy on customer service is to go above and beyond and make sure that if ever anything goes wrong, we do our best to make it right, which is reflected in our Trustpilot reviews and score.

I hope you received my email confirming that we have fully refunded your order, we're so sorry delivery went wrong, unfortunately as the road name was missing from the order, it looks as though DPD thought they'd found the right house and delivered the box. We're really disappointed we weren't able to get your box to you, trust me, if there's anyone that hates deliveries going wrong, it's me.

We love feedback and are always striving to improve our service, and so recently we switched from DHL to DPD who could boast a more superior delivery track record.

All the best, and have a great Christmas.

Josh.

Rated 4 out of 5 stars

Great gift idea but unfortunate that having to prompt for them to deliver

For my brother-in-law's 40th Birthday we ordered a gift subscription for 6 boxes to be sent over a year so 1 every 2 months. The first one arrived and it was wonderful. He loved it. Unfortunately for the next 2 I have had to get in contact with the Deli Society to ask about his delivery and then they get sent. Although overall it is a lovely idea and gift I am disappointed I have had to remind them of the next delivery.

November 11, 2022
Unprompted review
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Reply from The Deli Society

Hi,

Thank you for taking the time to review us. It's great to hear your brother-in-law is enjoying the subscription.

Im disheartened to hear you've felt you have had to remind us about the deliveries. I can see there has been some messages with our team, asking when the next box would be delivered. Please be assured, the subscription renews on our systems and then is sent out that week. So although it may feel like you've had to remind us, we do definitely have it on the system and they were scheduled to be delivered.

If you would like, you can email us at hello@thedelisociety.com and we can send you the future schedule of deliveries so you know when to expect them. We can also transfer this over to your brother in law so that he is in control and can see when his future boxes will be delivered if you'd like.

I hope this helps and I look forward to hearing from you.

Kind regards,
Josh

Rated 5 out of 5 stars

Great present for a quiet birthday night in…

Gave this deli hamper to my brother for his 60th! He loved it. Perfect for a quiet night in….

November 1, 2022
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Reply from The Deli Society

Thank you for shopping with us and for your kind review. We're so happy your brother enjoyed their gift.

Kind regards,
Josh

Rated 5 out of 5 stars

Great product and gift

Easy to order from the website.
Was a gift for a friends birthday. She loved it said here was lots of cheese and everything tasted delicious plus it was ethically packaged and she could reuse some of the packaging to protect a plant in her greenhouse.

October 1, 2022
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Reply from The Deli Society

This is amazing to hear Nathalie - thank you so much for the review. Great to hear that the insulation is being put to good use too.

Many thanks,
Josh

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