TheDiceShopOnline Reviews 

669
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, describing staff as helpful, friendly, and highly responsive, often going out of their way to assist. People appreciate the superb range of products, finding unique items and a wide selection of high-quality goods that often exceed expectations. The ordering process is generally smooth, with many consumers noting that their desired items arrive in excellent condition and are well-packaged. However, some customers also noted issues with delivery, including instances where packages were lost or tracking information was initially unavailable, causing uncertainty. Despite these challenges, the support team often helped track orders or arranged replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the excellent selection of dice and gaming... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick and super-fast... See more

Customer service

People report positive experiences with customer service, often describing the staff as great, helpful, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as excellent and... See more

Order

Customers consistently note positive experiences with order, praising the swift replacement of items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, very helpful & friendly. My tablet crashed/went funny as i placed an order, so I had no idea if my order had gone through. I emailed them late the next day (just incase my... See more

Company replied

Rated 5 out of 5 stars

Excellent selection of dice and gaming accessories. Ships promptly and well packaged. Royal Mail provided prompt delivery to the US where the good old USPS promptly "lost" the package for 30 days unti... See more

Company replied

Rated 5 out of 5 stars

UPDATE 2 : received my new spinner today after direct communications from TDSO. might have been a rocky start but they have been great and have got everything sorted. Thankyou TDSO, much apprecia... See more

Company replied

Rated 5 out of 5 stars

The deals on facebook are better than the website. Absolutely perfect delivery in good time and all of my order was well packaged and in perfect condition. I was surprised at the size and all resin wa... See more

Company replied


Company details

  1. Game Store
  2. Hobby Store

Information provided by various external sources

A family business and the world's largest retailer of dice with over 15,500 different dice, dice sets and gaming accessories in stock. We will ship to anywhere in the world and so far we have fulfilled over 261,000 orders to 64,000 different customers in 122 different countries. Wherever you live, whatever you play, we have what you need to make the most of your game.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(669)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both sets of dice are excellent…

Both sets of dice are excellent quality, very quick delivery. Will definitely be using this service again.

April 11, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Enjoy the dice and thank you for the great review :-)

Rated 4 out of 5 stars

good dice

good dice, prompt delivery

June 3, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the great review - enjoy your dice :-)

Rated 5 out of 5 stars

Problem solved

I didn’t check the stock when I placed my order. They quickly contacted me and offered alternatives or my money back. I chose the alternatives because I love their dice

June 6, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Happy to help - enjoy you dice :-)

Rated 5 out of 5 stars

Always fast shipping

Always fast shipping, good quality dice

April 17, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Henning thank you for the kind review :-)

Rated 5 out of 5 stars

Excellent seller

Excellent seller. Lovely products. Always reliable service and delivery. I'd order more if I had money 💰💰

June 7, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Ivan - we love that you love our products :-)

Rated 5 out of 5 stars

Great service

Quick delivery, well packaged and good quality

April 12, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Sam thanks so much for the review 🙂

Rated 5 out of 5 stars

Very good dice shop!

Great selection and tracking and fast shipping, very happy 👍

April 4, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Tora thank you for the great review :-)

Rated 5 out of 5 stars

TheDiceShopOnline is a great site to…

TheDiceShopOnline is a great site to buy dice from. They have a large range of dice at reasonable prices, including exclusive dice such as the Dodeca dice range. The dice are sent out quickly and are packaged well. If you need customer service they respond quickly and are helpful. My go to place to buy dice.

May 5, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Stacey what a lovely review - thank you for your kind words :-)

Rated 5 out of 5 stars

Return customer

Good quality product delivered well-packaged in a good timeframe. Liked the range available. Appreciated the sales on when clearing discontinued lines.

April 1, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Amazing review thank you for taking the time :-)

Rated 5 out of 5 stars

Had a problem, they have solved it.

(Edited review) I had a problem where a dice spinner they sent arrived damaged and they needed me to send it back to them before it could be replaced, which turned out to be prohibitively expensive. When I simply could not find a way to ship it back for a reasonable price, however, they agreed to find another way to replace it for me.

December 18, 2023
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

HI Mark - glad we got everything sorted .. always happy to help 🙂

Rated 5 out of 5 stars

Great customer service

Great customer service. Friendly and efficient. Would definitely look use again!

May 22, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Jeremy thank you for the great review - it means a lot :-)

Rated 5 out of 5 stars

Excellent servicet

Very swift, informative and helpful response to an online enquiry.

May 31, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Always happy to help … thank you for the kind review 🙂

Rated 5 out of 5 stars

Great customer service…

The lady who dealt with my order query was extremely helpful and went the extra mile.

May 17, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Rosemary - thank you for your kind review :-)

Rated 5 out of 5 stars

Received wrong product through manufacturer, but was helped wonderfully

I ordered the Arcknights 5e Spell Effects set through TheDiceShopOnline. The set I ended up getting differed from any set listed on both DiceShop and Arcknight's websites, missing quite a few of the spells I initially ordered the product for.

However, after contacting Customer Support, Andrew helped me out wonderfully; From constantly updating me along the way about the status of his contact with the manufacturer, to fixing the problem entirely and sending over a new, correct set of spell effects. He even took the time to personally inspect the product to make sure it would be right.

Very grateful for Andrew's help and can thoroughly recommend this website.

May 21, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Always a pleasure to help :-)

Rated 5 out of 5 stars

Flawless problem solving

Swift and friendly resolution to the issue at hand, responses to contact came fast and troubleshooting went smoothly. Overall a flawless experience.

May 16, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Great review - thank you so much :-)

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