TheDiceShopOnline Reviews 

669
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, describing staff as helpful, friendly, and highly responsive, often going out of their way to assist. People appreciate the superb range of products, finding unique items and a wide selection of high-quality goods that often exceed expectations. The ordering process is generally smooth, with many consumers noting that their desired items arrive in excellent condition and are well-packaged. However, some customers also noted issues with delivery, including instances where packages were lost or tracking information was initially unavailable, causing uncertainty. Despite these challenges, the support team often helped track orders or arranged replacements.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the excellent selection of dice and gaming... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick and super-fast... See more

Customer service

People report positive experiences with customer service, often describing the staff as great, helpful, and... See more

Quality

Customers had positive experiences with quality, consistently praising the products as excellent and... See more

Order

Customers consistently note positive experiences with order, praising the swift replacement of items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, very helpful & friendly. My tablet crashed/went funny as i placed an order, so I had no idea if my order had gone through. I emailed them late the next day (just incase my... See more

Company replied

Rated 5 out of 5 stars

Excellent selection of dice and gaming accessories. Ships promptly and well packaged. Royal Mail provided prompt delivery to the US where the good old USPS promptly "lost" the package for 30 days unti... See more

Company replied

Rated 5 out of 5 stars

UPDATE 2 : received my new spinner today after direct communications from TDSO. might have been a rocky start but they have been great and have got everything sorted. Thankyou TDSO, much apprecia... See more

Company replied

Rated 5 out of 5 stars

The deals on facebook are better than the website. Absolutely perfect delivery in good time and all of my order was well packaged and in perfect condition. I was surprised at the size and all resin wa... See more

Company replied


Company details

  1. Game Store
  2. Hobby Store

Information provided by various external sources

A family business and the world's largest retailer of dice with over 15,500 different dice, dice sets and gaming accessories in stock. We will ship to anywhere in the world and so far we have fulfilled over 261,000 orders to 64,000 different customers in 122 different countries. Wherever you live, whatever you play, we have what you need to make the most of your game.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(669)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast dispatch. Helped get a present to me on time.

June 28, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the kind review :-)

Rated 5 out of 5 stars

Beautiful dice and top notch service

I recently backed a kickstarter from TDSO and received the dice today - they are superb! One of my favourite sets already, beautiful to look at, expertly crafted all backed up by top notch customer service.

Have ordered from TDSO before and highly recommend them.

June 22, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Josh - thank you for the excellent review - really pleased you liked the dice :-)

Rated 5 out of 5 stars

What can I say one of the best place…

What can I say one of the best place for dice on the internet, especially the real oddball stuff my FLGS would never be able to get. Shiny math rocks make dice goblin happy!

March 13, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Nathan thank you for the great review 🙂👍

Rated 5 out of 5 stars

Great vendor

Great vendor! Shipping was fast and the product selection extraordinary.

June 20, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Great review - TY :-)

Rated 5 out of 5 stars

Australia Postage.

Good range and the cost of each item is generally quite reasonable. The issue I have is generally the cost of postage to Australia. There's a reason I keep shopping at your store obviously.

June 20, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Shane TY for the great review:-)

Rated 5 out of 5 stars

Very responsive

I realised I couldn't remember the address I'd given so I checked with customer service. They were patient, helpful, and fast. I really couldn't ask for better.

June 18, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Great review TY :-)

Rated 1 out of 5 stars

Never received my order

Never received my order and when I acquired about it was told there is nothing that can be done unless the package is returned to them, and that they had no way to track it to know if it was delivered or not.

June 19, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Hi Richard, I have asked for more information through Trustpilot. The reference number on your review is for a different name to the order number and we have no idea what this relates to. Please get in touch ask we will try and help - please use our contact form on the website and reference this review. Kind Regards TheDiceShopOnline

Rated 2 out of 5 stars

Dice in pretty poor condition

Most of the dice i received were faulty. I was lucky to be able to find a couple that were half decent but even those had messed up numbers. It's very hard to find D8 packs online, that's the only reason why I didn't return them.

April 11, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Hi Viktor - bit confused as you haven't emailed us - we will reach out today if we can find your details. The only D8 Dice we sell are Clearance ones and it says in the description the following : There may be some moulding or inking issues which is why we are selling these as SECONDS.

18th June Update - we have fond the transactions and contacted the customer. The purchase was for bulk seconds with manufacturing and inking defects. Having reviewed the concern we are happy that there dice were correctly described and priced accordingly. I hope the customer updates their review as we believe it is not a fair reflection.

Rated 5 out of 5 stars

Ginormouse selection, fair prices, fast shipping

I have shopped from TheDiceShopOnline many times over the past few years, and I am more than satisfied. The selection is enormous, shipping to Denmark (in my case) is cheap, and all post-Brexit tax issues are handled perfectly. I've only had to contact their support once and promptly got help (with something that turned out to be my own fault.) I recommend TDSO to all my RPG and boardgame friends, here and abroad. My only regret is that it's a potential sink-hole for money!

May 15, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Jakob, thank you for this amazing review :-)

Rated 5 out of 5 stars

I love shopping at the dice shoppe

I love shopping at the dice shoppe! There are so many different items to choose from and I get lost poking around and loose track of time. I have, easily spent 2 hours at a time looking at your wares. All of your items are high quality. I have never had a bad experience browsing through the store. Nor have I ever had any complaints about the items I have ordered. That is why I keep coming back to you.
Thank you.

June 11, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

We love you too and thank you for returning so many times 🙂

Rated 5 out of 5 stars

Best dice shop in Europe

The order was dispatched very quickly, as always; a very reliable service. I've been buying from TDSO for over a decade, and I've never felt the need to look elsewhere - they've got the biggest range of dice you'll ever see.

The most recent order I placed was for some TDSO Precision Sharp Edge Uninked dice, and they're the most incredible gem dice I've ever owned. The faces are perfectly flush and flawless, there's no "scar" where they were attached to the sprue, and they really do shine like gemstones (they're also bigger than standard dice). They're not just the perfect replacement for Gamescience dice - they're a massive upgrade.

April 10, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Jason - wow thank you for this review :-) Your points are what we hoped people would think! Thank you and enjoy them :-)

Rated 5 out of 5 stars

obscure dice delivered obligingly

I've bought numerous weird dice from The Dice Shop, and they always deliver fantastic service! Their unique selection never disappoints, and the quality of the dice is top-notch.

June 12, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Toby - thank you for the great review - we specialise in weird dice :-)

Rated 5 out of 5 stars

Best dice shop you can find

By far, the best dice store all over de world. I'm from Spain and I've been purchasing dice here since 2018. Great prices, quick delivering and 0 problems.

Highly recomended!

June 11, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the great review - really appreciated :-)

Rated 4 out of 5 stars

Product was as expected and was…

Product was as expected and was delivered on time. Wouldn't it be great if all online purchase were like that?! Will definitely consider buying from them in the future.

April 10, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Thank you for the great review :-)

Rated 5 out of 5 stars

Dice Shop Online is an exclusive source

Couldn’t source what I needed except at the DSO! They have the greatest selection, prices, and delivery! They will always be my first spot to check for dice needs.

May 15, 2024
Unprompted review
TheDiceShopOnline logo

Reply from TheDiceShopOnline

Michael … thank you for making us you first choice and the great review 🙂👍

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