thedoodlebrush.com Reviews 130

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and effectiveness in detangling and dematting fur, even for dogs with thick or curly coats. Many highlight the ease of use and how it makes grooming a quicker and less stressful experience for both pet and owner, with some dogs even enjoying the brushing sessions. However, some customers were not happy with the product's effectiveness in dealing with existing matts, finding it less useful for this specific issue. A few also mentioned that the brush size was smaller than expected, and some customers experienced issues with order delivery.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praised the brushes for their... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the brushes, describing them... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the product's ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

The brush easily and without struggle removes tangles and knots without causing pain. It's lightweight, easy to use, and the shape makes it easy to navigate the body contours. I can take advantage of... See more

Rated 5 out of 5 stars

The extra long slicker brush is brilliant and makes light work of tangles and small matts when used regularly, and our 4 month old Cavapoo quite enjoys it as a tummy massage! She was less keen on the... See more

Rated 5 out of 5 stars

Although my picky poodles still don’t love being brushed, they tolerate these brushes better than any others I have tried. And they do a good job of getting through their thick easy-to-mat fur.

Company replied

Rated 5 out of 5 stars

Works exactly as advertised. This is much easier than my previous, fancy, expensive brush. I don't have to do "line brushing," which makes it much quicker. I like the 2 different sizes of brushes for... See more


Company details

  1. Pet Supply Store

Written by the company

We make the ultimate grooming brush for Labradoodles and other Poodle-crosses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

130 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Request remains unanswered

Wrote numerous times to obtain a return authorization and address but never got a response

July 19, 2024
thedoodlebrush.com logo

Reply from thedoodlebrush.com

Hello Luc,

I am sorry to hear this. I have been unable to locate any communication from you requesting to return your order. Please can you email hello@thedoodlebrush.com from the email address that you placed the order with, and ideally quoting the order number? I would love to get this resolved for you.

Best wishes,

Alastair
Founder

Rated 1 out of 5 stars

The brush never arrived and customer…

The brush never arrived and customer support doesn’t reply back to emails.

June 6, 2024
thedoodlebrush.com logo

Reply from thedoodlebrush.com

Hello, I have investigated the status of your order. It has been dispatched and we have responded to all the communication we have received from you. Today, I re-sent the tracking reference to you by email, which I hope is helpful.

Rated 1 out of 5 stars

Late deliverey

Late deliverey. And did not get all I ordered.

February 23, 2024
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Reply from thedoodlebrush.com

Hello, I looked into this for you and can confirm that you were refunded for the item that was out of stock at the time of dispatch. Apologies for the inconvenience.

Rated 5 out of 5 stars

Absolutely perfect brush for my doodle

Absolutely perfect brush for my doodle. I was hesitant to buy because of how expensive it is and I worried it would be a scam, but genuinely I'm amazed with this. My dog doesn't squirm during brushing anymore and it doesn't hurt, plus she looks better than she did with any other brush I've had. Thanks so much :o)

February 10, 2024
Rated 5 out of 5 stars

slicker brush

I have toy poodles and one has a very soft coat. This brush is better for her coat than her sister who has the typical more wirey coat. It cuts through any mats faster and with less pulling than my old slicker brush. She also doesn't seem to mind being brushed with it.

March 29, 2024
Rated 3 out of 5 stars

Good idea

Great idea having a brush for doodle types but my dog still not liking it. I find the ends very sharp and if not brushing correctly the dig in. Only manage ears and tail with the small brush. Find the combvery handy but have to brush the rest of him with old brush. Doesn't help that he hates grooming and I have to muzzle him. Good job he goes to professionals too but he still hates that.

January 9, 2024
Rated 5 out of 5 stars

Love the brush!!

Love the brush for our new pup! We ordered the small for now and larger for when she gets bigger (which won’t be too much longer now!) Highly recommend!

December 31, 2023
Rated 1 out of 5 stars

Order 2 weeks ago no sign of any brush…

Order 2 weeks ago no sign of any brush wish I had checked this before I ordered looks like I am out of pocket lesson learned

March 1, 2024
Unprompted review
thedoodlebrush.com logo

Reply from thedoodlebrush.com

Hello Sandy, I am sorry that you order has not arrived yet. Have you contacted us at hello@thedoodlebrush.com? We would like to resolve this for you as soon as possible!

Rated 1 out of 5 stars

Paid for order but no brush

Paid for order, but no brush. Sent several e-mails to the company without any answer.

December 19, 2023
thedoodlebrush.com logo

Reply from thedoodlebrush.com

Hello, please accept our sincere apologies. Your Trustpilot review, along with a couple of others, has alerted us to a technical issue with our emails and website contact form submissions. That issue has been resolved this morning, we now have your email in our inbox and will be responding today.

Rated 1 out of 5 stars

Ordered this product over a week ago…

Ordered this product over a week ago and still waiting for it, no communication on shipping update , e-mailed company still waiting for a response, am I ever going to receive it or am i £50 out of pocket

February 22, 2024
Unprompted review
thedoodlebrush.com logo

Reply from thedoodlebrush.com

Hello, please accept our sincere apologies. Your Trustpilot review, along with a couple of others, has alerted us to a technical issue with our emails and website contact form submissions. That issue has been resolved this morning, we now have your email in our inbox and will be responding today.

Rated 1 out of 5 stars

I ordered this over a week ago and…

I ordered this over a week ago and despite sending emails I have received no response. They have no phone number to contact them. Very disappointed in their service and wish a refund

February 20, 2024
Unprompted review
thedoodlebrush.com logo

Reply from thedoodlebrush.com

Hello, please accept our sincere apologies. Your Trustpilot review, along with a couple of others, has alerted us to a technical issue with our emails and website contact form submissions. That issue has been resolved this morning and we will be responding to all unanswered enquiries today. If you do not hear from us today, please re-send your email to hello@thedoodlebrush.com or service@thedoodlebrush.com

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