While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Using cbd oil 1000mg on my dog and it is working really well, his joints are so much better and his seizures are almost gone. He loves this oil, comes running to take this from my palm. Have recomme... See more

Rated 5 out of 5 stars

I usually never take time to write reviews, but The.Drug.Store gave me reason to! All-round amazing experience; quick delivery, great products and smooth website - not to talk about the customer servi... See more

Rated 5 out of 5 stars

The drug store is so much more than an online outlet, I have received care and support from them on many occasions as well as quality products. I personally use the drug store's own CBT oil as part of... See more

Company replied

Rated 5 out of 5 stars

1st time order arrived promptly. Very pleased with the service and communication. Early days using CBD oil (never tried before) so hoping will be of benefit. The taste is pleasant and the dropper has... See more

Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop
  4. Herbal Medicine Store
  5. Sleep Clinic
  6. Wellness Program

Written by the company

Wellness is Personal, so are we! TheDrug.Store was born in 2018, with the simple goal of helping people get the most out of life by curating the best natural remedies and innovative health products for them. With our panel of experts, we curate select wellness products, for Sleep, Stress, Gut Health and more - from leading brands all around the world. http://thedrug.store


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I haven’t received my parcel

I haven’t received my parcel , email hasn't been answered neither what’s app number provided on the website . I sent 3 messages really disappointed.

February 3, 2022
TheDrug.Store logo

Reply from TheDrug.Store

Hi Clare,

We are incredibly sorry to hear about this experience. We had some issues with the customer service module, which has been fixed now. Additionally, we had very stock delay. We have refunded your order in full and will send the order once it is back in stock. This is not the level of service that we strive for and I apologise for the inconvenience.

Clara

Rated 1 out of 5 stars

Unable to contact the store to cancel…

Unable to contact the store to cancel an order. Unable to cancel the order - no such option in the web panel and emails requesting the cancellation have been ignored - shipment has been made anyway.

January 17, 2022
TheDrug.Store logo

Reply from TheDrug.Store

We are very sorry to hear about your experience. I can see that we did in fact reply to you request a few hours after you sent it, but we never got a response. Perhaps our email ended in your spam folder. We are more than happy to process a return for your order. I do apologise for any inconvenience.

We have tried to contact you multiple times, but without luck.
Clara

Rated 5 out of 5 stars

Good service.

1st time order arrived promptly. Very pleased with the service and communication. Early days using CBD oil (never tried before) so hoping will be of benefit. The taste is pleasant and the dropper has measurements on it which helps.

January 16, 2022
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Had a problem with my CBD bottle and was immediately replaced - quickly and efficiently. Cannot fault, excellent communication and customer service

January 12, 2022
Rated 4 out of 5 stars

First time review for....The Drug Store...

I have ordered from the drug store a previous time and found their website to be user friendly, informative and a clean process to place the order. All goods arrived on time.

Why 4 stars, the last product I ordered and which was the same as my first order, was the same BUT the manufacturer of my product had changed the list of ingredients and not picked upon prior to selling because there was no written statement to make me aware of this.

The original ingredients had better efficacy for me and eased my joint pain quicker.

Other than this, The Drug Store - continue with your excellent service

December 19, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look