We had a problem with our razor which was purchased as a gift . Unfortunately it stopped working. Jessica answered our email when we contacted the company letting her know our issues. She answered... See more
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When I placed an order with I watched in horror as my bank details were sent a lot of people and closed down browser immediately. My bank sent message saying this was a fraud and they stopped payment... See more
I ordered an electronic toothbrush and was initially impressed by how responsive their support (specifically "Jessica") was when I needed to change order details. However, as soon as a... See more
Great Customer Service! Jessica was so helpful with the resolution of my issue! Quick response time despite it being over the holidays. The problem was not with the company or product rather it wa... See more
3.2
Average
39 reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
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Not 2-5 days shipping as stated!
I ordered an electric toothbrush as a gift. The order stated 2-5 day delivery to the UK. Nine days later, and it's still in transit. I've seen so many 1-star reviews for this company and feel I've dropped the ball on this one. Time will tell. Please don't advertise 2-5 days free shipping, if this isn't the case!
August 10, 2025
Unprompted review
I ordered an electric tooth brush, me to say order has been shipped and dispatched I have recieved 5emails claiming out for delivery but still waiting for delivery,scam scam
When customers order and pay for items, theirs no need to keep sending emails,(your parcel has been dispatched)when you receive these emails every day and no parcel,you have to say this is a scam, when you only need a message saying your parcel is out for delivery
August 8, 2025
Unprompted review
Reply from Theelectronicshub
Dear Barry,
Thank you for your message.
Your order has been processed, shipped and according to our records delivered today. Occasionally, shipping notifications from carriers can generate multiple “out for delivery” emails, which can be confusing.
We appreciate your patience and will ensure to solve the multiple notification issue!
Best regards,
Jessica
Customer Support
Quick delivery & great quality trimmer
Fast delivery and well-packed. The Precision Pro Trimmer feels sturdy, easy to handle, and gives a clean, precise trim every time. Battery lasts ages. Really happy with both the product and the service.
August 5, 2025
Unprompted review
Fraudulent transaction?
I ordered more than a month ago, and haven't received my shaver and extra head. I am in almost daily contact with the company, and am starting to think they have simply stolen my money.
After this appeared, the company refunded my money.
August 7, 2025
Unprompted review
Reply from Theelectronicshub
Hi,
We’re very sorry to hear about your experience and the delay in receiving your order. This is absolutely not the service we aim to provide. We would like to investigate this matter immediately and ensure you receive your shaver and extra head as soon as possible.
Please contact us directly at support@theelectronicshub.com with your order number so we can track your shipment and resolve this for you without further delay.
Thank you for bringing this to our attention — we truly value your patience and will do our best to make this right.
Kind regards,
Support - Theelectronicshub
PLEASE BEWARE…
I just want people to beware that someone in the Philippines is using this company as a front for Apple Cash scams.
July 23, 2025
Unprompted review
Reply from Theelectronicshub
Hi Sharyle,
Thank you for bringing this to our attention. We want to assure you that we take any mention of scams or fraudulent activity extremely seriously. Our company does not operate from the Philippines, nor do we use Apple Cash for payments.
It is possible that someone unrelated to us is misusing our name or pretending to represent our business. We strongly recommend that you contact us directly at support@theelectronicshub.com with any details you have so we can investigate and report the matter to the relevant authorities.
Your security and trust are very important to us, and we will do everything we can to address this.
Kind regards,
Support - Theelectronicshub
Do not buy from here
The service i have received from this company is unacceptable when buying my item i was told item was bought and delivered from the UK then I get tracking from China 2-5 day delivery is now getting to 11 day's item still not here
June 29, 2025
Unprompted review
Reply from Theelectronicshub
Hi Michael,
We’re sorry to hear you’re unhappy with your experience. Your order was slightly delayed as the item was temporarily out of stock in our warehouse. We inform customers as soon as possible about the delay, in some cases the email ends up in spam folder.
We understand this wasn’t the delivery timeline you were expecting, and we apologise for any inconvenience caused.
Thank you for your patience and understanding.
Kind regards,
Support - Theelectronicshub
I ordered a shaver over a week ago and…
I ordered a shaver over a week ago and it said 2 to 5 working days .
By tracking it today it's still in China, I have emailed and sent them a message asking when I will receive it, BUT with no reply as of yet.
Not knowing now if this is a scam, I will wait and see.
June 18, 2025
Unprompted review
Reply from Theelectronicshub
Hi Ian,
We’re sorry for the delay and for not responding to your message sooner. Your order was affected by a temporary stock shortage in our warehouse, which meant it was shipped from our international warehouse instead. This has unfortunately extended the delivery time beyond the original 2–5 working days stated.
Since your order is delivered I assume we have your trust again
Thank you for your patience, and we sincerely apologise for the inconvenience.
Kind regards,
Customer Support Team
Don’t buy!!!
I tried to use this. There were no directions included. The only way you get a refund is if you don’t use it. Well if you don’t use it, how do you know if it works or not? That’s such an idiotic policy!!! Such a waste of money!!! Didn’t work on my legs at all!! Don’t purchase!!!
May 9, 2025
Unprompted review
Reply from Theelectronicshub
Hi
Thank you for your feedback — we're truly sorry to hear that you’re unhappy with your experience. Most of our products are covered by a 30-day money-back guarantee, and we absolutely want to help make this right for you.
We apologize if instructions were missing — that’s certainly not our intention, and we’d be happy to provide guidance on how to use the product correctly. Please don’t hesitate to reach out to our customer service team with your order details so we can assist you further. You can reach us at support@theelectronicshub.com
We're here to help and would love the opportunity to resolve this for you.
Best regards,
Sarah
Very good product.
Arrived on time and as expected.
Very good product that gives a very good shave.
April 24, 2025
Reply from Theelectronicshub
Hi Marcelo,
Thank you so much for your kind feedback! We’re delighted to hear your order arrived on time and that you’re happy with the shave. We truly appreciate your support and hope you continue to enjoy the product.
Kind regards,
Customer Support Team
Did not receive ,product is still in…
Did not receive ,product is still in Orlando receiving and has not been sent to me
joedugas003, Friday May 2 2025 please let me know what the issue is
April 25, 2025
Reply from Theelectronicshub
Hi Joedugas003,
Thank you for reaching out, and I'm very sorry for the delay.
We’ve looked into your order, and it appears that your package is currently in our Orlando receiving center awaiting final dispatch. Please rest assured that we will get in touch with transporter to check what has caused this delay. We expect tracking to update shortly but if it does not, please reach out to us on support@theelectronicshub.com and we will arrange compensation for this delay.
We truly appreciate your patience and understanding.
I am giving the Electronics Hub an excellent review.
I am giving the Electronics Hub this rating because of the after sales service. We had a performance problem with the shaver and Jessica had a new one sent to us in a matter of days. Could not be happier.
April 30, 2025
Unprompted review
Reply from Theelectronicshub
Hi,
Thank you very much for your feedback!
Not received item yet still waiting for…
Not received item yet still waiting for goods to arrive so cannot give a review.
April 24, 2025
Reply from Theelectronicshub
Hi,
Thank you for reaching out, and I'm very sorry for the delay.
We’ve looked into your order, and it appears it will reach youn within 1-2 business days!
We truly appreciate your patience and understanding. Please don’t hesitate to contact us through support@theelectronicshub.com.
Best regards,
Problem fixed very fast
I had a problem with my order... I placed and paid for my order and AFTER was offered a 10% discount on my first order.... I brought this to the attention of their customer service dept and they honoured the offer and gave me a refund of the discount back into my account within 24 hours.... no fuss at all... this I think was fabulous service... I will certainly buy for them again!
March 25, 2025
Unprompted review
GREAT customer service
I developed a problem with Precision Pro shaver, and Jessica at the Electronics Hub has been extremely supportive and helpful all the way. I would recommend them to anyone!
January 14, 2025
Unprompted review
It's been very frustrating
It's been very frustrating, I ordered it August 24th. I still have not got it. Sometimes I can translate and sometimes it won't translate. The tracking number does not give me any date that's expected to arrive. Well checking the tracking. I thought I was able to chat with somebody live but that turned out to be an ad and they wanted money that's not happening. You have my money and I do not have my product or any idea when I'm going to get it.
August 25, 2024
Reply from Theelectronicshub
Hi,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you've experienced with your order. It's important to us that our customers receive their products in a timely manner, and we understand the disappointment caused by delays and communication issues.
Please know that we are actively looking into the status of your shipment, and we are committed to resolving this matter swiftly. Could you please provide your order details and tracking number via a direct message or email to support@theelectronicshub.com? This will allow us to investigate further and provide you with specific updates regarding the delivery of your product.
We appreciate your patience and understanding, and we aim to make this right for you as soon as possible. Thank you for bringing this to our attention, and we look forward to resolving your concerns.
Regards
Support Team
Very satisfied with the Groompro kit
Very satisfied with the Groompro kit! The service was also great.
Thank you!
August 11, 2024
Unprompted review
Reply from Theelectronicshub
Thank you for your kind feedback! Kindly get in touch with us directly for 20% discount on any product!
RoHS CE nanshitixudao BG-359 Shaver
As with Daniel, I found the electric razor to be an exceptionally poor product. Even with a 100% charge, the motor is too weak to cut my whiskers. The site that sold it to me gave it a top rating vs. more expensive electric shavers. Impossible!
August 12, 2024
Unprompted review
Reply from Theelectronicshub
Thank you for sharing your feedback.
We're genuinely sorry to hear that your experience with our electric razor did not meet your expectations. Instances like this are extremely rare—typically as infrequent as 1-2 out of 1000—and we understand how disappointing it can be when a product doesn't perform as advertised, especially when it comes highly recommended.
We are committed to improving our offerings and would appreciate the opportunity to resolve this issue for you. Please contact our customer service team directly with your order details so we can address your concerns promptly and discuss potential remedies or replacements. Your satisfaction is very important to us, and we hope to resolve this to your satisfaction.
This razor is pathetic
This razor is pathetic. It does not work worth a crap. I'm throwing it away. Worst razor ever. I can't even tell who made it. Sad.
July 30, 2024
Reply from Theelectronicshub
Hi,
I'm really sorry to hear about your experience with the razor. It sounds frustrating, and we'd like to help make things right. If you could provide a bit more information about the product or any identifiable details, we might be able to assist you further or provide a suitable resolution. Your satisfaction is important to us.
Please get in touch with us through our customer service and I assure you we will make things right for you!
Regards
Jessica Support Agent
The Electronics Hub
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