The Elephant in the Room Gifts Reviews 

244
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their thoughtful selection and the beautiful presentation of the packages. The delivery service is frequently highlighted as super quick and efficient, with many people receiving their orders promptly. Reviewers also commend the exceptional service and the helpful, friendly staff who go above and beyond to assist them. People appreciate the personalized touches, such as receiving photos of their care boxes before shipping and handwritten notes. However, some customers also noted that they did not receive a photo prior to delivery or a delivery notification as advised.

What people talk about most

Product

Customers had positive experiences with products, consistently praising their beautiful quality, thoughtful... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and top-quality... See more

Quality

People report positive experiences with quality, consistently praising the top-notch and excellent quality of... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the exceptional helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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4.9

All reviews

(244)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such an amazing and friendly service…

Such an amazing and friendly service with very personal attention to detail. I highly recommend and will be purchasing again in future.

August 9, 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave a review Ann Marie. It is so important, not just to us, but to other customers. Delighted that you were happy with the service you received and will look forward to your custom again in the future. Many thanks!

Rated 5 out of 5 stars

Excellent customer care, products and service.

This is one of the best companies I have ever dealt with. Roisin was just amazing. She was in regular contact with me about all my queries and assisted me greatly in making sure that I had the right gifts.
Her sensitivity and kindness were so greatly appreciated.
The gift wrapping was beautiful and made the gifts even more special.
Roisin stayed with me from the start of the order right through until both gifts had been shipped.
She then sent on a personalised hand written card to me which meant so much.
This is a company that goes way beyond business, has empathy for those who shop for very special gifts and makes the customer feel special and appreciated.
Highly recommend them for gifts at very important times in life.

July 30, 2024
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Reply from The Elephant in the Room Gifts

We are blown away by such a wonderful heartfelt review. We honestly could not thank you enough for your kind words and am so pleased that you felt looked after from start to finish. Knowing what it's like to be in your shoes, this is something we strive to do. To see that we fulfilled this objective, is very rewarding. Thank you Trish. xx

Rated 5 out of 5 stars

Excellent Personal Details

Prompt and efficient service, and great attention to detail. The gift box presentation to a friend was exceptional.

July 24, 2024
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Reply from The Elephant in the Room Gifts

Many thanks Desmond for taking the time to leave a review. We are thrilled to hear that you had a good experience and that you were happy with the service provided.

Rated 5 out of 5 stars

Unique products

Unique products, beautiful packaging & amazing customer service. Roisin goes above & beyond for her customers. I can’t recommend this business highly enough

July 22, 2024
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Reply from The Elephant in the Room Gifts

Thank you for such a wonderful review Hilary and for taking the time out of your day to leave it. I'm delighted that you were happy with everything. Thank you again. x

Rated 5 out of 5 stars

The personal touch when ordering and…

The personal touch when ordering and receiving my purchase. I will definitely be a returning customer.

July 22, 2024
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Reply from The Elephant in the Room Gifts

Thank you Jan. We understand the importance of a personal touch when dealing with sensitive issues. It will always be a pleasure to have you back as a customer. Thank you for taking the time to review us.

Rated 5 out of 5 stars

The fastest delivery and the…

The fastest delivery and the correspondence with roisin were genuine and very helpful

July 6, 2024
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Reply from The Elephant in the Room Gifts

Thank you Maeve. It's great to hear that you were pleased with the service. It's very important to us and of course helpful to others. Appreciate you taking the time to respond.

Rated 5 out of 5 stars

Gift

Excellent choice of top quality goods for a gift.

June 19, 2024
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Reply from The Elephant in the Room Gifts

Thank you for taking the time to give us a review Cathy and for the fabulous 5 stars! We really appreciate it. Thank you!

Rated 5 out of 5 stars

A fabulous company

A fabulous company, so helpful, Roisín was lovely even dropping my parcel to my house. Great service & a great company to support

June 13, 2024
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Reply from The Elephant in the Room Gifts

Thank you so much Rhoma for the lovely review. Delighted to hear that you were happy with the service you received. It is very important to us. Thank you again. Roisin

Rated 5 out of 5 stars

Fabulous!

Fab quality, super speedy delivery and brought many smiles. Thank you!

June 11, 2024
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Reply from The Elephant in the Room Gifts

Thank you for the amazing review Dearbhaile. Delighted to hear that you were happy with everything and that we raised some smiles. There are times when they are much needed. xx

Rated 5 out of 5 stars

Great service

June 4, 2024
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Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave a review and for the fabulous 5 stars! We really appreciate it. x

Rated 5 out of 5 stars

Beautiful unique products

Beautiful unique products, gift wrapped with such care & attention. Roisin was wonderful to deal with, so kind & understanding.

May 31, 2024
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Reply from The Elephant in the Room Gifts

Thank you Lourda. We really appreciate your custom and especially for taking the time to leave such a lovely review. Thank you. x

Rated 5 out of 5 stars

Exceptional Service

Customer service was exceptional and the attention to detail with the presentation of the gift boxes was equally as good.
I loved the uniqueness of the products they have to offer and of course the personalised messages on the the cards.
I firstly received a hamper and loved it so much that I purchased one for someone special.

May 30, 2024
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Reply from The Elephant in the Room Gifts

Thank you for such a wonderful review Anne Marie. Delighted that you were pleased with everything. It means a lot to us to get feedback. Wishing you all the very best. Roisin x

Rated 5 out of 5 stars

Superb service and thoughtful follow up…

Superb service and thoughtful follow up from Roisin. I selected items and made up my own hamper which was beautifully presented… a photo was sent to me prior to dispatch. The recipient was delighted with it. Totally recommend this company !

May 3, 2024
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Reply from The Elephant in the Room Gifts

My heartfelt thanks Breda for such a fantastic review! It means so much to us that you were happy with everything and even more so that the recipient was delighted too. We value your custom and feedback more than you could know. Thank you again. x

Rated 5 out of 5 stars

Beautiful presentation

So easy to order and it was delivered to a friend in a few days..beautifully packaged up

April 18, 2024
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Reply from The Elephant in the Room Gifts

Delighted that you found the ordering experience easy and quick! Your feedback is so important,not just to us, but to potential customers. Thank you very much for taking the time to review. x

Rated 5 out of 5 stars

The speed and ease.

The speed and ease from ordering to receipt of purchase. Lovely personal service. I wish you all well with your great business.

April 16, 2024
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Reply from The Elephant in the Room Gifts

Thank you Lorraine. Delighted that you were happy with the overall experience. We place a big emphasis on a good customer service. Really appreciate your kind words and good wishes!

Rated 5 out of 5 stars

Very quick and efficient company with…

Very quick and efficient company with beautiful presentation.I would highly recommend.

April 12, 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Jess. Your feedback is so important to us and I'm delighted that you happy with everything! x

Rated 5 out of 5 stars

Very easy to order

Very easy to order. And delivery was quick. Cap was lovely quality and carefully wrapped in tissue paper

April 11, 2024
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Reply from The Elephant in the Room Gifts

Thank you for taking to time to review. Feedback like this is very useful for other customers. Delighted that you were happy with the product. Thanks again.

Rated 5 out of 5 stars

Quality products

I’m delighted with the speedy delivery and the quality of the products.

April 7, 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for taking the time to review us Ali. Great to hear that your order arrived quickly and that most importantly, you were happy with the products. Thank you again!

Rated 5 out of 5 stars

Excellent service

Excellent service.
Delivered quickly and beautifully packaged.

April 7, 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to give us this wonderful feedback Jamie-Ann. We are delighted that you were happy with everything. We couldn't ask for more than 'excellent'! Thanks again.

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