The Elephant in the Room Gifts Reviews 238

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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Rated 5 out of 5 stars

thanks for the Very Quick Delivery and…

thanks for the Very Quick Delivery and My Dad is going getting Chemotherapy and he said they were lovely and soft and warm 🤍

November 8, 2024
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Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave feedback Michelle. I'm delighted that your Dad is finding them so soft and warm and I sincerely hope it helps him in this recovery. Wishing you all our very best. x

Rated 5 out of 5 stars

Perfect present for a struggling…

Perfect present for a struggling friend. Delighted with the speedy delivery and service.
Thanks soo much.

November 4, 2024
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Reply from The Elephant in the Room Gifts

Thank you for your positive feedback Aidan. Glad to be able to help you in supporting your friend.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Roisin contacted me to help me put the finishing touches to my gift which was brilliant.

October 29, 2024
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind words. I'm delighted I could help you put the perfect finishing touches on your gift. It was a pleasure assisting you and we really appreciate your feedback!

Rated 5 out of 5 stars
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Reply from The Elephant in the Room Gifts

Thank you Marie. We appreciate you taking the time to leave feedback. It means a lot to us. Delighted that you were pleased with the service.

Rated 5 out of 5 stars

Fantastic products and very efficient…

Fantastic products and very efficient professional customer service provided by Roisin

October 19, 2024
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Reply from The Elephant in the Room Gifts

Thank you, Mary! We understand it can be an anxious time for many of our customers, so we’re committed to making the experience as smooth and reassuring as possible. Your feedback means a lot to us!

Rated 5 out of 5 stars

Just perfect💚

Can't recommend this business enough. Roisin has a clear understanding of what gifts work well for those going through a tough time. A wonderful choice of sensitively chosen gifts. I included some humorous gifts which were packaged to perfection with such care & attention & the hamper arrived the next day. Recipient was delighted. Would highly recommend & I'll definitely be back. Thank you

October 15, 2024
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Reply from The Elephant in the Room Gifts

Such a beautiful heartfelt message Susan, that I can't thank you enough for. It was our pleasure to be of assistance and although I would rather you didn't have the need for us again, if you do, we will be more than happy to look after you. Thanks so much for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic service and beautiful gifts

Fantastic service and beautiful gifts. Very impressed.

October 16, 2024
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Reply from The Elephant in the Room Gifts

Thank you Julia. Your feedback is very important to us and other potential customers so we really appreciate you taking the time. Love that you were so happy with everything too! Thank you!

Rated 5 out of 5 stars

Lovely

Lovely product and such fast delivery

October 16, 2024
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Reply from The Elephant in the Room Gifts

Thank you very much for your feedback Joyce. I'm glad it worked out well for you. Really appreciate you taking the time to review.

Rated 5 out of 5 stars

Excellent service and delivery.

Excellent service and delivery.

October 11, 2024
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Reply from The Elephant in the Room Gifts

Delighted that you were happy with everything Corina. We place a high emphasis on customer service. Thank you very much for leaving a review.

Rated 5 out of 5 stars

Fantastic personal touch

Fantastic personal touch. Got parcel in post swiftly to ensure it got there on time. Also followed up.
Brilliant kind personal service. Highly recommend. Person loved the blanket.

October 7, 2024
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Reply from The Elephant in the Room Gifts

Thank you so much for leaving a review Sheila. It was a pleasure to help you and I'm glad the blanket was received with favour! They are hard not to like!

Rated 5 out of 5 stars

Roisin went out of her way to help and…

Roisin went out of her way to help and made the whole process go smoothly

September 30, 2024
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Reply from The Elephant in the Room Gifts

Thank you for your lovely review Joanne. Your feedback is very important to us and other potential customers. Appreciate you taking the time.

Rated 5 out of 5 stars

Prompt service and excellent customer…

Prompt service and excellent customer service when contacted. My for year old granddaughter will review the product when it arrives in Switzerland but I loved it! Especially that the drawstring bag is reusable. Will definitely order again.

September 8, 2024
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Reply from The Elephant in the Room Gifts

Thank you Elizabeth for taking the time to leave a review. Very pleased that you were happy with everything and we hope your grand daughter is equally as pleased! We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Proffesional & prompt communication. The gift was incredible. Thank you so much

August 22, 2024
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Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave a review Claire. Its extremely helpful,not just to us, but for other customers. We are delighted that you were happy with the service you received. 🙏🏼

Rated 5 out of 5 stars

Such an amazing and friendly service…

Such an amazing and friendly service with very personal attention to detail. I highly recommend and will be purchasing again in future.

August 9, 2024
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Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave a review Ann Marie. It is so important, not just to us, but to other customers. Delighted that you were happy with the service you received and will look forward to your custom again in the future. Many thanks!

Rated 5 out of 5 stars

Excellent customer care, products and service.

This is one of the best companies I have ever dealt with. Roisin was just amazing. She was in regular contact with me about all my queries and assisted me greatly in making sure that I had the right gifts.
Her sensitivity and kindness were so greatly appreciated.
The gift wrapping was beautiful and made the gifts even more special.
Roisin stayed with me from the start of the order right through until both gifts had been shipped.
She then sent on a personalised hand written card to me which meant so much.
This is a company that goes way beyond business, has empathy for those who shop for very special gifts and makes the customer feel special and appreciated.
Highly recommend them for gifts at very important times in life.

July 30, 2024
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Reply from The Elephant in the Room Gifts

We are blown away by such a wonderful heartfelt review. We honestly could not thank you enough for your kind words and am so pleased that you felt looked after from start to finish. Knowing what it's like to be in your shoes, this is something we strive to do. To see that we fulfilled this objective, is very rewarding. Thank you Trish. xx

Rated 5 out of 5 stars

Excellent Personal Details

Prompt and efficient service, and great attention to detail. The gift box presentation to a friend was exceptional.

July 24, 2024
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Reply from The Elephant in the Room Gifts

Many thanks Desmond for taking the time to leave a review. We are thrilled to hear that you had a good experience and that you were happy with the service provided.

Rated 5 out of 5 stars

Unique products

Unique products, beautiful packaging & amazing customer service. Roisin goes above & beyond for her customers. I can’t recommend this business highly enough

July 22, 2024
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Reply from The Elephant in the Room Gifts

Thank you for such a wonderful review Hilary and for taking the time out of your day to leave it. I'm delighted that you were happy with everything. Thank you again. x

Rated 5 out of 5 stars

The personal touch when ordering and…

The personal touch when ordering and receiving my purchase. I will definitely be a returning customer.

July 22, 2024
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Reply from The Elephant in the Room Gifts

Thank you Jan. We understand the importance of a personal touch when dealing with sensitive issues. It will always be a pleasure to have you back as a customer. Thank you for taking the time to review us.

Rated 5 out of 5 stars

The fastest delivery and the…

The fastest delivery and the correspondence with roisin were genuine and very helpful

July 6, 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Maeve. It's great to hear that you were pleased with the service. It's very important to us and of course helpful to others. Appreciate you taking the time to respond.

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