The Elephant in the Room Gifts Reviews 238

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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Rated 5 out of 5 stars

Very Happy

Very Happy! I ordered a package for a colleague and I was able to see what was going to be delivered before dispatch.
Communication was excellent and delivery of product was on time. Would recommend to friends and family.

February 5, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

We're happy that your happy! Delighted to be able to help you Ciara and very pleased that you were satisfied with the level of customer service. Your feedback and recommendation means a lot to us. Thank you!

Rated 5 out of 5 stars

Super customer service

Super customer service, great variety of gifts. Fast delivery.

January 31, 2025
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Reply from The Elephant in the Room Gifts

Our customer service ethics are very important to us, so getting feedback like this is very valuable! Thank you Liz, we appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery , good quality items and a personal note was included thanking me for the order . That’s a very nice touch . I will recommend to everyone .

January 30, 2025
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Reply from The Elephant in the Room Gifts

Many thanks Barbara. Delighted that you were happy with everything. Your feedback helps us and other potential customers. Thank you again!

Rated 5 out of 5 stars

Lovely personal customer service

Lovely personal customer service

January 9, 2025
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Reply from The Elephant in the Room Gifts

In a world filled with automated responses, we firmly believe in the importance of connecting with our customers on a personal level. This is especially crucial when navigating emotional moments, and it’s something we deeply value. We truly appreciate you taking the time to leave such a review. Thank you.

Rated 5 out of 5 stars

Very positive experience from start to…

Very positive experience from start to finish. Great choice of products at a good price point. Ordered on Tuesday and the products arrived on Thursday in a gift box that was amazing, so beautiful. The recipient loved the items I had chosen. Not the first time I bought from this business and won't be the last. 5 stars!

January 7, 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! We're thrilled to hear the care package was well received and we truly value your on going support as a loyal customer! We very much appreciate you taking the time to leave a review. Thank you Fiona! x

Rated 5 out of 5 stars

What a fantastic experience from this…

What a fantastic experience from this small business.from ordering to receiving a well presented present.the packaging the thought that went into it.100% would recommend to family and friends. Thanks again

December 18, 2024
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! Your support for local businesses like ours means everything. Thank you for trusting us and for taking the time to leave a review. x

Rated 5 out of 5 stars

Quick delivery and a beautiful…

Quick delivery and a beautiful decoration for my daughter who is fighting breast cancer at the moment 💕💕

December 23, 2024
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Reply from The Elephant in the Room Gifts

Thank you for your wonderful review. Knowing we could bring comfort during a difficult time is exactly why we do what we do. Thank you for sharing this beautiful feedback and we wish your daughter all the very best in her recovery.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Customer service was spot on, they responded to my queries asap before made my purchase .

December 18, 2024
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Reply from The Elephant in the Room Gifts

Thank you for your glowing review! We’re so grateful for your recommendation and support.

Rated 5 out of 5 stars

Lovely

Lovely, good quality gifts which arrived on time with no fuss.

December 16, 2024
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Reply from The Elephant in the Room Gifts

Thank you for the positive feedback Mairead. It is very important to us and for potential customers. We appreciate you taking the time to leave it.

Rated 5 out of 5 stars

Beautiful Presentation

Thanks for my beautifully presented gift with a touch of love. It was so easy to order and personalise. Thanks Roisin for your kindness and professionalism. ⭐⭐⭐⭐⭐

December 19, 2024
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Reply from The Elephant in the Room Gifts

We’re so happy you noticed the little details. It's all about making every package special. Thank you for trusting us with this gift and we wish the recipient our very very best. Thank you for taking the time to leave such a beautiful review Catherine, we really appreciate your support. x

Rated 5 out of 5 stars

Lovely products packaged with care

Lovely products packaged with care , great communication. Highly recommend

December 18, 2024
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Reply from The Elephant in the Room Gifts

Thank you so much for the glowing recommendation Karen. We value your custom and appreciate you taking the time to leave a review for us and for others.

Rated 5 out of 5 stars

Present when not present

The company and package we're amazing. It was amazing to be able to send something useful and thoughtful to my father with his diagnosis and start of his treatment journey. The team were wonderful and reached out to make sure i had included. Thank you so much for allowing me to be a part of his journey, particularly as I can't be present in person.

December 17, 2024
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind words! Knowing that our work makes a difference and helped you to connect with your Dad from abroad means the world to us. We truly appreciate your support, your wonderful feedback. x

Rated 5 out of 5 stars

Very helpful

Very helpful and good at replying back straight away. Couldn’t be anymore helpful. Goods delivered promptly

December 13, 2024
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Reply from The Elephant in the Room Gifts

We are so happy that you were pleased with the service Elaine and we deeply appreciate you feedback. It helps not only us but other potential customers. Thank you!

Rated 5 out of 5 stars

Excellent service

Roisin was really helpful. Order arrived super fast.

December 12, 2024
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Reply from The Elephant in the Room Gifts

Thank you Margo. It is our pleasure to be able to assist you and thank you for trusting us with your order.

Rated 5 out of 5 stars

Swift delivery

Swift delivery, very nicely packaged, a great product!

December 6, 2024
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Reply from The Elephant in the Room Gifts

Many thanks for the fabulous feedback Garret! We really appreciate you taking the time.

Rated 5 out of 5 stars

Outstanding service.

Kept up to date throughout and was sent a personalised message with photo of the gift. Service was above and beyond.

November 27, 2024
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Reply from The Elephant in the Room Gifts

Thank you Annie! Sending a photo reassures our customers that we are treating their loved ones as they would themselves. Thank you for trusting us with it and we really appreciate you taking the time to give feedback.

Rated 5 out of 5 stars

Beautiful product and seller…

Beautiful product and seller communicates well throughout the process up to finally delivery confirmation.

November 21, 2024
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Reply from The Elephant in the Room Gifts

Thank you for your positive feedback on our products and customer service. We truly appreciate you taking the time, its helps not only us, but others like you. Thank you Maria.

Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company. Products are of the highest quality and excellent value for money. Having been through cancer myself and having lost many dear friends and loved ones to this horrific disease I cannot recommend Roisin and this business highly enough. Roisin really “gets it” and if you need a little “me treat” or someone you know is going through the mill - you don’t need to look any further than this site.

November 26, 2024
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your heartfelt review and kind words. It means the world to us to know that our work resonates with someone who truly understands the journey. Your trust and recommendation are deeply appreciated, and it’s incredibly touching to hear that you see the value in what we do.
Thank you for sharing your experience and for your unwavering support! xx

Rated 5 out of 5 stars

Great gifts

Great gifts, easy to order and xame with personal massage for recipient whichcwas a lovely touch. Woukd definitely recommend.

November 14, 2024
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Catherine. It was our pleasure to be able to assist you. We really appreciate you feedback.

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