The Elephant in the Room Gifts Reviews 238

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality, 100%

Beautifully wrapped and recyclable wrapping. Everything is excellent quality (I bought the thermal blanket, mug , and hat),Very fast delivery. I love the fact that 100% of the mug cost goes to cancer. I’ll definitely be buying more from “The elephant in the room”,

May 20, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Carmel for your wonderful review. Using recyclable materials is part of our ethos without compromising on quality or cost. Thank you so much for taking the time to leave a review. We really do appreciate it.

Rated 5 out of 5 stars

Purchased the mug in aid of Corks 96fm…

Purchased the mug in aid of Corks 96fm radiothon. 'Cancer can kiss my ass'
As a Cancer survivor I love all the humour around lots of their products.

May 19, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks Michelle for your lovely positive feedback on our mugs and products in general. Humour is a tool for some and we try to cater for everyone's preferences. Thank you for taking the time.

Rated 5 out of 5 stars

The Elephant in the room

The variety of products available for people going through a very difficult time were thoughtful and will help ease some of side effects for those receiving cancer treatments.

May 10, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks Catherine for taking the time to leave a review and such a positive one at that. Its very important to us, and of course for others. Your feedback is really appreciated. Thank you again.

Rated 5 out of 5 stars

Fabulous gifts 🥰

Got a beautiful mug and card for a friend that started chemotherapy. Arrived yesterday. Great gifts on website and load of choices.

May 9, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Cathriona. We really appreciate you taking the time to leave a review and to let us know that you were happy with the choices available. It very important feedback for us. Thank you so much.

Rated 5 out of 5 stars

Mastectomy heart pillow

Was searching for this heart shaped pillow and found a local company here in Cork. My sister in law was scheduled for a Mastectomy and needed it asap. Omg what service, added to notes I really needed it by end of week and should have added I would pay the extra postage! My mistake. It was hand delivered to my door this morning, actually couldn’t believe the service. Highly recommend Rosin she gets it, the urgency of getting something to help someone else. I’ve now spoken about her company and service to everyone I’ve met. Amazing thank you so so much x

May 14, 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your kind and thoughtful review. I’m really glad I could help at such an important time and yes, we 'get it'! I truly appreciate you recommending us to others too and I hope your sister-in-law has had a smooth recovery. Thanks again. x

Rated 5 out of 5 stars

Top Service

Communication was top! Delivery on time. Product great! When I was concerned about getting it delivered on time, they did everything they could to assist. Recipient was thrilled. I'd recommend it wholeheartedly.

May 6, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks for your fabulous review, Julie. Supporting people wherever we can is at the heart of what we do and your kind feedback means a lot. Thank you again.

Rated 5 out of 5 stars

Perfect gift

Easy site to manoeuvre around , prices were good. Promt delivery and beautifully packed. Got this for my childhood friend and she was delighted with it. A few tears were shed ( the hand made angel)and few laughs.
Thank you

April 28, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Such beautiful & heartfelt feedback Siobhan, thank you so much. It means a lot to us to help you make that connection with your friend at such a difficult time. Thank you for sharing it with us. x

Rated 4 out of 5 stars

Fast and friendly service

Roisin replied to me straight away when I missed the section to put in a personal message, very happy. My gift was delivered really fast and the receiver loved it.

April 18, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Denise. We always keep an eye out for the little things and were more than happy to help! Thank you for the feedback and of course, your custom. 🙏🏼

Rated 5 out of 5 stars

Great service and unique Gifts

Great service and the gift was loved by my mate in need of a lift

April 2, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Des for taking the time to leave a review and we are delighted to hear that the gift was received well! You feedback is important to us, thank you! ❤️

Rated 5 out of 5 stars

Excellent service…would highly…

Excellent service…would highly recommend. A real personal touch receiving a picture of the gifts prior to delivery and also a lovely response email from Roisin…wishing me and the recipient all the best. It’s so nice to receive non-auto generated email! Thank you

March 26, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

What a lovely heartfelt review Stephanie! Thank you very much. We really value the importance of giving personal service at what can be a sensitive and anxious time. Thank you so much for taking the time to give us your feedback. 🙏🏼 ❤️

Rated 5 out of 5 stars

Lovely service

Lovely service. Very personalised and thoughtful

March 26, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Tara for your kind words and for taking the time to leave a review. 🙏🏼

Rated 5 out of 5 stars

Excellent Service

We made an order for a staff member you was on leave and Roisin couldn't have been more accommodating, there was a error on the address and Roisin made sure it was dealt with and even when it couldn't be found she resent another package. Really excellent service will be ordering from here again!

March 31, 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for taking the time to leave such a lovely review. Yes it was a bit of a rollercoaster but we got there in the end! It was a pleasure to be in a position to help you out at a time that I know is anxious for everyone. 🙏🏼

Rated 5 out of 5 stars

Beyond and above 😊

Couldn't thank Roisin enough for her generosity and kindness for getting a parcel to my friend in Canada during postal strikes. Roisin went beyond and above. My friend absolutely loved the gift set and the oils have really helped her during her treatment. Would recommend these gift sets to all loved ones 💖

February 17, 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Aisling. It certainly was eventful but thankfully we made it in the end! Sincerely hope your friend is doing well and thank you for taking the time to leave a review. We really appreciate it! ❤️

Rated 5 out of 5 stars

Support Small Irish Business 🍀

I’ve purchased from Elephant In The Room on many occasions. Fabulous to deal with.. Highly recommend!

March 21, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks for your continued custom and support! We truly appreciate you taking the time to leave feedback. It's very important to us and helps other customers. Thank you again Shin. x

Rated 5 out of 5 stars

Fab services and roisin was so helpful

Fab services and roisin was so helpful. Sent a photo of the gift before it was sent out.

March 5, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you, Norma! We truly appreciate your trust in us to send a gift on your behalf and we take that responsibility seriously. It's great to be able to show you what your loved one receives! Thank you for your feedback and for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website. Love that you can include a greeting card with your purchase.

March 4, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for leaving a review Elizabeth and sharing your valuable feedback. Delighted to read that you were happy with everything and generously gave us an amazing 5 stars! Thank you!

Rated 5 out of 5 stars

Excellent gift ideas and service

Great gift ideas for someone going through treatment. Service was prompt and easy to order.

March 14, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Great to hear that you had a good experience with our website. We do our best to make it an easy process followed by a swift following up and delivery. Thank you for your feedback and for taking the time to do so.

Rated 5 out of 5 stars

Beautiful Irish Shop

Their items are beautifully made, quick shipping and a lovely handwritten note to thank me for the purchase too. Thank you Roisín :)

February 12, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Our absolute pleasure! Thank you for supporting our business and for taking the time to leave a review. Your custom and amazing 5 stars means a lot to us!

Rated 5 out of 5 stars

great experience

Quick shipping, well packaged with a sweet, hand written note. my friend loves it, thanks!

February 11, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your feedback Stacey and for taking the time to leave it. Very happy to hear that your friend was pleased. Thank you again.

Rated 5 out of 5 stars

My order arrived so quickly and the tea…

My order arrived so quickly and the tea was delicious!!

February 6, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That's great to hear Ange! We place a high emphasis, not only on a good level of customer service, but also on supplying quality products. Your feedback is great to get. Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look