The Elephant in the Room Gifts Reviews 238

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the thoughtful selection of items, often highlighting their practicality and beauty. Many people appreciate the excellent service, noting the staff's helpfulness and the personalized touches, such as receiving photos of their orders before dispatch. The delivery service is frequently described as super quick and efficient, with many customers receiving their beautifully packaged gifts very promptly. Reviewers are particularly impressed with the overall ease of the process, from ordering to delivery, and the positive impact these gifts have on recipients.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and thoughtful... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and thoughtful... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

absolutely fantastic from start to finish. A really personal feel with this order and Roisin was there on hand with great advice for my order once she was aware of the recipient. Delivery was next day... See more

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

238 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Beautiful products

Quick delivery, plenty of communication. The recipient loves the products

July 21, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your review! We’re glad everything arrived quickly, communication was helpful, and most importantly, that the recipient loved the products. Thanks again for choosing us!

Rated 5 out of 5 stars

A great, thoughtful experience

Roisin went above and beyond to get our gift out in time and with personalisations, so helpful and lovely to deal with. The care packages are thoughtfully put together with gifts that are both lovely yet practical for a person going through treatment.

July 23, 2025
Unprompted review
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Reply from The Elephant in the Room Gifts

Thank you Ellen for such a glowing review! We are delighted that you were happy with everything and it was a pleasure to assist you. ☺️🙏🏼

Rated 5 out of 5 stars

Great experience

Great experience - Roisin was so helpful when I made a mistake with my order. She fixed it up and communicated really quickly with me.

July 16, 2025
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Reply from The Elephant in the Room Gifts

Thank you for such a lovely review Irene. It was our pleasure to help you out, we know how stressful it can be when an error has been made and we will always endeavour to find a solution! Thank you for your feedback. 🙏🏼

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, phoned to change delivery address and handled promptly, and professionally in a friendly manner.

July 16, 2025
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Reply from The Elephant in the Room Gifts

Thank you Ralph for taking the time to leave a review and a such a wonderful one at that! Getting feedback is very important to us and helpful to other customers. Thank you again! 🙏🏼

Rated 5 out of 5 stars

5* Quality & Service

Exactly as advertised, made, packaged & dispatched with care & personal attention to detail. Many thanks!

July 4, 2025
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Reply from The Elephant in the Room Gifts

Thank you for your review. We’re delighted to hear that we met your expectations. Delivering on our promises is very important to us, and we truly appreciate you taking the time to share your feedback. Thank you again!

Rated 5 out of 5 stars

Very easy to order and delivery was…

Very easy to order and delivery was very fast .

July 1, 2025
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Reply from The Elephant in the Room Gifts

Thank you Jackie for taking the time to leave a review and for the wonderful 5 stars. We really appreciate your support.

Rated 5 out of 5 stars

Quick processing and confirmation of…

Quick processing and confirmation of order, great follow up customer service

June 27, 2025
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Reply from The Elephant in the Room Gifts

Thank you Edel for taking the time to leave a review. Giving a good customer service is very important to us and its great to hear that you were pleased with everything. Thanks again!

Rated 5 out of 5 stars

100% Recommend

The order was dispatched within a day of purchasing, Roisin was really friendly and sent me a picture of the hamper so I could see how it looked like without having to open it. The hamper was nicely packaged and was delivered really quickly!

June 26, 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for taking the time to leave such a lovely review. We are really happy to hear that you were satisfied with everything. Your support of our business is very much appreciated!

Rated 5 out of 5 stars

Fast delivery

Fast delivery considering there's delay on supply!

The owner is very nice and informed me straight away on the delay of supply and gave few options for me.

June 24, 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for taking the time to leave a review. Where there is a delay in supplies, we will always endeavour to find a suitable alternative and I’m delighted that in this instance we could assist. We truly appreciate your feedback, it’s so important to us and to others who may be considering using our services. Thank you again.

Rated 5 out of 5 stars

A great experience

Easy to use website and fast delivery.

June 19, 2025
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Reply from The Elephant in the Room Gifts

Thank you Alex for taking the time to leave a review and for the wonderful 5 stars! Your feedback is very helpful to us and to others who may be considering using our services. Thank you again.

Rated 5 out of 5 stars

Great Company Amazing Gifts

Really lovely website with thoughtful gifts. Very easy to navigate and fast delivery time.

June 12, 2025
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Reply from The Elephant in the Room Gifts

Many thanks for such a positive review Anne and for taking the time to leave it. We are very happy to hear that you were pleased with everything and your feedback is invaluable to us and those who may be considering using our services. Thank you again.

Rated 5 out of 5 stars

Amazing customer service oo

Roisin helped me pick the perfect gift for a family member who had just started Chemotherapy, the luxury thermal blanket, slipper socks and journal.
Thank you Roisin your customer service is exceptional and love that An post emailed me to say it had arrived.

June 12, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for taking the time to leave a review and for the wonderful five stars. It was a pleasure to assist you and I’m delighted we were able to choose suitable gifts together. We place a high emphasis on customer service, so it’s lovely to hear that this shone through. Thank you again.

Rated 5 out of 5 stars

I will definitely recommend you to my…

I will definitely recommend you to my friends and family! Shopping was easy. Your website is clear and easy to use. Most of all, my friend absolutely LOVED her gift box. Thank you for doing what you do!

June 9, 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Eileen what a beautiful review. Thank you so much for taking the time to leave it and I'm delighted to hear that your friend was happy with her gift box. It honestly gives us so much pleasure knowing we can be of assistance to you, and in turn, to your friend. Thank you again.

Rated 5 out of 5 stars

Excellent products and speedy service

Very speedy delivery and lovely packaging. Thank you so much, Róisín. Continued success with your business.

June 6, 2025
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Reply from The Elephant in the Room Gifts

Thank you so much Anne Marie for taking the time to leave a review and to give us a wonderful 5 stars! Your feedback is very much appreciated, as are your good wishes. Thank you again. x

Rated 5 out of 5 stars

The personal service .

The personal service .

Having purchased an item, I discovered I had an incorrect delivery address. I immediately emailed and immediately received a reply, Roisin rectified the situation and I received the beautiful deck of support cards today, also beautifully wrapped. Just a very thoughtful gift site when you're struggling to find the appropriate gift for someone special. Well done 👍

May 29, 2025
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Reply from The Elephant in the Room Gifts

Thank you so much for such a heartfelt review Deirdre. It always a pleasure to be of extra assistance whenever we can. Our customers can often be distracted and mistakes are so easily made. Your feedback really helps us as well as other potential customers, so thank you again.

Rated 5 out of 5 stars

Excellent service !!

Excellent service.
Brilliant website with lots on offer. Decent products and good prices. Got a beautiful cherry pink blanket and thermal socks. Really fast delivery.
Would highly recommend this company.

May 23, 2025
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Reply from The Elephant in the Room Gifts

Many thanks for your review Veronica. It alway means a lot to us when customers take the time. The feedback helps us along with others considering using us. I agree 100% with you on the blankets and socks. They are fabulous, so good choice! Thanks again.

Rated 5 out of 5 stars

Received my order today

Received my order today. The " Bad hair day " Cap. I am more than impressed. The Quality, packaging , price & service are 100% . I will definitely be buying again . Well done 👏🙌

May 27, 2025
Unprompted review
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Reply from The Elephant in the Room Gifts

Many thanks Saoirse for such a wonderful review! Can't ask for more than 100% but having said that, we are always making improvements! It would be a pleasure to have your custom again although the preference would be that you didn't need us.😏 Thank you again.

Rated 4 out of 5 stars

The company/Roisin was very helpful

The company/Roisin was very helpful

May 22, 2025
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Reply from The Elephant in the Room Gifts

Thank you Emmy for taking the time to leave a review. We really appreciate your feedback and are delighted that learn you were happy with the service. Thank you again.

Rated 5 out of 5 stars

A super fast and personal service

A super fast and personal service. Top marks. Thanks so much.

May 20, 2025
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Reply from The Elephant in the Room Gifts

Top review Melanie! Thank you so much for taking the time to leave it. We appreciate every single review and its beneficial to those who might be considering using us. Thank you!

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